First, do not be fooled by what's on their website. Everything there is at least 5 years old - which is no longer what it is today. Even the direction going to the site is wrong. I told the guest relations officer about it when we checked in on October 26, 2013 and she said something like "oh, so it appears it hasn't been changed". That's how dated the info is.
Second, for the rate that they are charging (we got a 'Grand Villa'), it's not value for money. Unlike most of the reviews here about Casa Ibiza, my family spent 3D/2N on regular rate, not promo rate. So we definitely paid more. Hence, we expected more. But we were disappointed. The villa assigned to us had an unpleasant smell (specially in the dining area). There were cockroaches crawling, my 9-year old son would scream every time he saw one. Many of the lighting fixtures were busted. The toilet and bath areas did not have shower curtains, hence it got flooded when one took a shower. The towels were so old and worn out they don't look white anymore, and some of those given us were actually torn and have holes in them. There was no phone or intercom that one could use to reach guest relations or housekeeping or the restaurant. To speak to a hotel staff one has to go out of the villa and seek the staff in their respective locations. The front door to villa 112 where we stayed was hard to open and close because it was literally scraping the floor and was squeaking really hard. We had to literally lift the door by the door knob to open or close it and to avoid the loud squeaking sound.
Third, while the staff themselves were friendly and respectful, the service was poor. When we requested for another set of towels for Day 2, I had to personally go to housekeeping twice just so we get the towels fast. I even told the staff that I would bring the towels myself to the villa if they could not do it. I do not know if hotel management is scrimping on supplies, but when we requested for table napkins at the restaurant we were given a roll of toilet paper! We also expected that because we were there on regular rate we would at least get fast service - but didn't. In fact, when we ordered dinner in the restaurant we were told that we would have to wait for at least 40 minutes because they were preparing the dinner of the guests who availed of the promo vouchers.
Before I went to Casa Ibiza, I told my colleagues in the office that I will see if the place would be right for off site meetings/events. Given my actual experience, I have to say it isn't.
- Also Known As:
- Casa Ibiza Resort & Events Place Hotel Antipolo City
- Casa Ibiza Resort And Events Place