My wife and I just returned from a 8 day trip to Costa Rica organized by Pacific Trade Winds and we highly recommend them. Our flight from NJ was cancelled and we missed our connection to Liberia and had to fly in the following day. The reps at Pacific made arrangements so we were picked up the following day and were very easy to reach. The only negative was that we had already paid for a day tour which we missed and they were not able to get us a refund for that day. We hoped that they could talk to the actual tour operator and do that for us.
In the middle of our trip, we decided to change our itinerary and go to Tamarindo instead of Playa Samara and they took care of us and booked us at a great resort in Tamarindo, the Tamarindo Diria. We spoke to Gretchen who was very helpful throughout our trip.
I think its possible to plan your own trip and be fine but Pacific Trade Winds just put our minds at ease knowing that if anything went wrong, they would be on the ball and assist us. I was willing to pay for that
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