When we decided to take our trip to Costa Rica we were fortunate that friends told us about Pacific Trade Winds. I looked them up online and after reviewing the many packages I sent them an email. I was amazed at how quickly I received a reply back...and not just a reply but an itinerary. A couple hours later I received a follow up phone call, we discussed the itinerary and things I wanted to modify. By the next day I had itinerary number two in my inbox. After a few questions and some adjustments we finally settled on itinerary number three.
Within days we received a welcome pack that was full of helpful items but it didn't stop there. For the two weeks leading up to our trip I received an email almost every day with more helpful information and tips. I also sent several emails with questions, each one was answered thoroughly. By the time we left I felt very prepared for the trip.
What I didn't know was just how great the experience would be. As soon as we cleared immigration at the airport we were met by a Pacific Trade winds representative who led us through baggage claim and on to our Driver. Alvin, our driver was very friendly and knowledgeable, he made the 3 hour trip to Arenal Springs go by quickly. We enjoyed him so much that we requested him for the drive to Manuel Antonio later in the week.
We only experienced one issue on our trip...and Pacific Trade winds handled it extremely well. Upon arriving at our second hotel we were immediately unhappy with our choice and knew that we would not enjoy our stay there. We went to the room and I called Pacific Trade winds for help. Within 45 minutes we were in a taxi who had been instructed to drive us to 3 other hotels that had availability. We re-made our decision and were very happy with the new hotel choice. Pacific Trade winds went above and beyond to make sure we were happy even though we had made the mistake.
Costa Rica is an amazing place and Pacific Trade winds planned the perfect vacation for my family. Rappelling, Whitewater Rafting, Hiking, Kayaking, Zip lines...every tour was perfect. There are certainly many companies that provide these activities but I can say that the ones we had were top notch. The staff and guides were all very friendly and made sure that we we comfortable, safe, and enjoying ourselves.
Costa Rica was one of our dream vacations, Pacific Trade winds made that dream a reality. They helped to give my family a vacation experience that we will remember forever.