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“Best hotel on a beach holiday so far!”

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Coco Reef Resort & Spa Tobago
Ranked #1 of 3 Hotels in Crown Point
Reviewed April 20, 2007

We travelled to Tobago and stayed at Coco Reef in January 2007.
It is a lovely hotel,fantastic food, lovely staff. The beach is lovely and not too crowded as the hotel is small. We enjoyed the easy snorkelling around the man made reef. Nothing too noisy in the evening just pianists and singers. See my posting onthe TOBAGO FORUMS in reply to THINKING OF GOING TO TOBAGO. Actually we can't wait to go back!

3  Thank claireship1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 20, 2007

We have recently returned from a fantastic two week holiday at the Coco Reef Hotel and cannot praise the standard of professionalism or friendliness of the staff we met during our holiday. Everyone went out of their way to make sure that we very happy with services delivered and they were friendly at all times. We booked several trips and taxis through the hotel and were really pleased with prompt and reliable service. The cleanliness of the hotel was second to none and our room was kept clean at all times. I would have no hesitation in recommending this hotel. They were a couple of occasions when dogs could be heard barking during the night but they were not in the hotel grounds so you cannot expect the hotel to be held accountable. Also the seagulls were very noisy around the hotel but once again they were in their natural habitat and after a while we tended to 'shut them out' - apparently after they have paired off they 'disappear' and the pelicans return when they do. All in all this did not spoil a thoroughly enjoyable holiday.

Stayed: April 2007
2  Thank Happy07Worksop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2007

Below are some of the comments which have been included within our letter to the owner of this property:

Location & Grounds
On arrival at the hotel we were initially very pleased with both the location and the grounds at the hotel and thought that we had made the right choice for our vaction.

Beach / Pool
As the beach area is limited I would suggested that all sun beds are collected in every day and cleaned. Guests could then have the sun beds taken to their chosen location on the beach by a beach/pool assistant. This would give the feeling of space to guests as currently there are so many unused sun beds on the beach that you have to navigate your way around them in order to get to the sea.

Many of the guests rise early and reserve sun beds, I would suggest that you prevent this happening as many of the reserved sun beds are not used until very late in the afternoon.

During our stay, rides on jet skis were available from the beach with the jet ski owners riding them fast until they get to the beach. This is very dangerous as many of the guests were snorkelling and could not be seen by the riders.

The Gallery Bar & Bobsters
Service in the bars was incredibly slow and on occasions no staff could be found for over ten minutes. We order afternoon tea and was very disappointed by what we received a cup of tea followed ten minutes later by one slice of banana cake and maderia cake. I would suggest that you ask the head chef at the Coco Reef to visit [--] and follow the links for afternoon tea.

Additionally you ask guest to follow an evening dress code after 7pm however I was most disgusted to witness that the bar chairs which were used of an evening were also being used during the day by guests directly from the beach. I personally did not appreciate having my evening clothes ruined by sun lotions, sea water etc. I would suggest that the dress code for The Gallery bar is reviewed and guests in beach clothes should not be served.

The Gallery Bar cocktail menu was limited but of excellent quality, our only observation with regard to this is that under daiquiri it offered ‘fruit of your choice’ however for the duration of our stay we were only able to have either Pineapple of Banana. I don’t really think this is fruit of your choice!

Bacchanals
The pool/beach service offered by the staff in Bacchanals was excellent and faultless, the staff how wandered along the beach offering drinks/fruit were friendly, efficient and knowledgeable Additionally the lunchtime service was fair however a little slow if you ordered from the menu.

Tamaras
Breakfast:
All of the food was cold with the exception of the eggs which were cooked fresh for each guest. The service was slow for tea and toast and on two separate occasions we were not offered either, we raised our concerns with the Food & Beverage Manager on 29 March 2007 as we left the restaurant after breakfast.

Having travelled to other destinations where restaurants are located outside all of them have had a fine mesh around the restaurant to keep the birds out. One morning during our stay a waitress watched a bird eat a guests breakfast and then was going to let him eat it when he returned to the table. It was only his noticing that the egg had be broken that prevented him from eating the pecked at food.

A la carte:
On the first occasion we decided to eat in Tamaras we were very disappointed we had to wait over forty minutes for our order to be taken and then it was only done because we stopped a passing waitress. Guests who had arrived at the restaurant at the same time as us were already on their main course and we hadn’t even ordered!!

My mother ordered a T-Bone steak from the menu and was shocked to see it without a T-Bone again I would refer your Head Chef to [--] and search for T-Bone he would then become familiar with this cut of meat.

Buffet:
We decided to eat in Tamaras restaurant again on the Saturday evening due to poor weather conditions however we soon come to regret this decision. The food we had was without doubt the worst meal that both my mother and I had ever eaten. Following this meal which was sent back without eating we asked to speak to the Duty Manager and the Food & Beverage Manger. The costs for the meal were later removed from our account.


Accommodation
We booked our holiday through Thomson Worldwide in the UK after checking all of the information on [--] and requested a twin room. We were very disappointed on arrival to find that the room had one six foot bed and a child’s cot bed, in the door way, it was fortunate that we were mother and daughter as it was not possible to sleep in the child’s bed.

Other issues with the accommodation included

Being woken up at 6am each day by the electrical circuit
Staff chatting outside the room throughout the night
No privacy - curtains had to be drawn at all times
No security chain on the door
Floor tiles cracked & chipped
Unable to use terrace as room was on main walk way
Bath was old and dirty
Quality of water in the room
Other guests had bathrobes and tea/coffee making facilities in the rooms
Website & brochures are not accurate descriptions of the majority of the hotel rooms
Welcome flowers in the room are very pretty but attract bugs

Reception
Having worked in the hotel industry I was very shocked by the attitude of the reception staff at this resort, I have never had the misfortune of staying in a hotel where the reception staff actively go out of their way to make life difficult.
We had to queue to check in at a desk even though the reception staff were not doing anything, this was because we arrived at the hotel before all other guests.
Our room wasn’t ready on arrival, whilst we were waiting for our room other guests were being given tours of the accommodation, we never received this service.
Had to wait up to eight minutes for the receptionist to walk from the reception desk to open the safety deposit box
We requested a late checkout on 23 March and was told, they couldn’t confirm if this was possible until 28 March. On 28 March I contacted reception and was advised that a letter would be with us within the hour, this letter finally arrived after a further two hours.
With the late checkout room we then had to move rooms, can you explain what’s the point of late checkout?
Restaurant charges were added to our account when I called the reception I was told that I would have to ‘sort it out’, I think that they should be reminded about who’s on holiday.
My boyfriend called the hotel and was trying to arrange flowers and champagne in the room as a surprise, they pretended that they couldn’t understand his request. From memory all staff spoke perfect English!
On 27 March we received a ‘Cocogram’ advising that we had exceed our credit limit, the bill was only TT$3,000.00 approx £250.00, you had our credit card number which I can guarantee had more than £250 credit, this policy is very insulting to hotel guests.
Assumption that guests are going to mislay their key by charging them for loss in advance

Porters
On our last morning at the hotel we was taking our luggage, three suitcases, to check in with the Virgin service of Check in, Chill out and the porter watched us struggling with our cases. At 12noon when we had to change rooms he offered to carry our hand luggage for us, this in total weighed in at under 5kgs he clearly was taking up the hotel policy of having a relaxing time.

  • Stayed: April 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
8  Thank happyholidays31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2007

We visited Coco Reef for 2 weeks in March 2007. The architecture is reasonably pretty and very like the brochure pictures. The staff were welcoming and we received a bottle of wine & plate of fruit on arrival. Our maid worked exceptionally hard and the room was generally spotless. She also spent time decorating our bed most days which was sweet. The rooms themselves are somewhat dated and tired reminding us of the 1970s. Whilst the beds are OK we couldn't describe them as 'comfortable'. The air conditioning worked but was noisy and smelly. There is no extractor fan in the bathroom and with no window one is really needed. The shower was needle sharp, the bath very shallow (more of a shower tray) and hot water was variable - some days we had it, others we struggled. The patio windows were very 1970s and the balcony furniture was cheap plastic. There is a TV which worked sporadically. However, as we spend very little time in the rooms we were not overly concerned. The 3 things that irritated us were not having tea/coffee in the room - apparently because we were not 'all inclusive' we were not entitled to this & this is NOT stated in the brochure. Also there is no safe which meant we had to make at least 3 trips per day to our safety deposit box in reception which was annoying. Additionally there is no mosquito net and I did get badly bitten over one night.

As we weren't all inclusive we only ate breakfast in the hotel. This was a plentiful buffet with freshly cooked eggs. Sometimes items were missing by 9.30 though that weren't replaced e.g. bacon. The tea & coffee was absolutely dreadful and often only lukewarm. You are seated by Benecia who is delightful and made sure that we always got a table with a sea view. Service was highly variable with humourous Lucy on the upper level and a myriad of trainees who didn't seem to do anything except stand around towards the bottom. The birds do attack your tables each morning so you do need to cover up your food/drinks if you leave the table to go to the buffet. However, there is little the hotel can do - they do feed them before breakfast to try and reduce their scavenging but it doesn't work very well. Again you get used to it and the bananaquits are cute.

We didn't dine in the restaurant any evening and therefore cannot comment on standards. We were told that the dress code is strictly enforced so make sure gentlemen take trousers, shoes & collared shirts (ties & jackets not required)

Day times centre around the beach. There are plentiful sun loungers but they are the cheap slatted kind and without a cushion they are pretty uncomfortable. There are plenty of beach umbrellas but don't expect any help in anchoring them in the sand!

Beach service is highly variable too. For our first week we were pretty much ignored, but on our 2nd week we were asked most days at some point if we wanted a drink. However, most of the time we went to the beach bar ourselves. The beach bar area gets very crowded, particularly at lunch time. Again we didn't eat lunch and can't comment on the standard. We hated getting all our drinks in plastic disposable cups - really tacky. Service is generally friendly albeit slow. We only ate in the beach bar once in the evening (our 1st) and it was OK. Grilled meat or fish with salads etc. Not particularly inspiring or good value.

The manmade beach is lovely with soft powdery sand and the little lagoon is fabulous for watching the wide variety of fish that come in. The seagulls were annoying when we were there (they are so loud!) but you kind of get used to them. Sunsets are stunning.

Evening drinks are served on the terraces & service is slow and not particularly friendly. If we had been all inclusive we would have been disappointed to find that brandys are excluded from the package. Drinks in the hotel are substantially more expensive than outside partly due to the 25% taxes/service charge added to every bill. Be careful with this as prices are quoted without and it makes a hefty difference. We also found that the red wine had not been stored correctly and was undrinkable.

The evening entertainment was generally pretty poor although the steel pan player was excellent. Think more reasonable karaoke standard singers and you'll get the picture.

We found that taxis, boats and car hire were all pretty much the same price if booked through the hotel as if you tried to book independently.

The age group was much older than we are used to - mainly pensioners with the occasional young family and only 1 other couple our age (late 30s/early 40s). That's a shame as the island is wonderful and with great restaurants, bars and plenty to do we would have expected a more mixed age group.

Having said all of this the Coco Reef is the best hotel on the island with the nicest spot (we visited a few). As we loved Tobago this is where we would stay again unless hiring a villa.

We have also added reviews for things to do on the island and restuarants elsewhere on this site. In summary Bamboo Mile is by far the best restaurant, definitely hire a car and drive round the whole island, go to Sunday School, take a boat and see the island from the coast ...

8  Thank BobMarleyManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2007

We are from Holland and stayed at Coco Reef in March 2007.
This hotel is a very nice place to stay. The atmosphere of the entire hotel is just as we hoped it to be. Very friendly and helpfull staff and nicely kept hotel grounds. The two restaurants (the circulair one an the one below on the beach) are of a great atmosphere. In the evening good live music. Room excellent. Beautifull white sandy beach. Because of the wavebreaker the water is calm.
A lot of very friendly English people stayed there. If we return to Tobago we would cerrtainly come back here. I donot understand why some people have a certain critics. It was great!

We also stayed at Blue Waters Inn in the north of Tobago. Donot go there! BWI is a very run down place of three barracks with extremely unfriendly and hostile staff.
Stay in the south and go to Coco Reef!

  • Stayed: April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
6  Thank wittehuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2007

Had 2 wks at Coco and wasn't sure if it was for me at first, as the beach is small and sunbeds quite close to eachother, but after a couple of days I had totally warmed to the place. I loved the Lagoon, which is so safe to swim in, so clean and clear, with so many tropical fish, great for a little snorkelling and feeding the fish. Fresh fruit was served every day on the beach, along with water/cocktails/beer/fruit juices. On the whole the staff were excellent, in particular, Bernicia in the Restaurant, Keisha in the Beach Restaurant, and many others whose names escape me. Some of the other staff could learn a trick or two from these guys, who worked really hard to please, and got the tips to prove it. But in general if you made the effort with them, they were great back. We felt the food was good on the whole, but as usual at an all inclusive, if you stay two wks it can get a bit repetative. The rib eye steaks were cooked to perfection on the lunch bbq. Our room was upgraded becos we are frequent virgin club and we had a suite, which was very nice, nothing fancy though, but a great bathroom with 2 basins, and lights that I could actually see to makeup by, and a magnifying mirror which was a bonus. But these were not standard. The Balcony was a bit small, but then we never sat out there, the lagoon/beach was always calling! The ala carte restaurant was good quality for the Caribbean, but the service at times was 2nd rate, just inexperienced waiters. But having been to the Caribbean many times I am being picky here, just to give you an honest view, but to be fair we had a great holiday at this resort and we would go back, becos the location is great with the lovely lagoon, and you can actually walk out the hotel, to shops, banks, and Pigeon Point, which is lovely, and Store Bay to try Crab and Dumpling and the Roti. The hotel has a grand colonial feel to it, and has lovely gardens, even tho it is only about 10 yrs old. Also don't worry that it is so close to the airport, this is totally a bonus, it takes 5 mins, and the planes are not a problem at all, infact it's fun watching the big planes come in. If you are looking for total tranquility then go to Palm Island, in the Grenadines, or Galley Bay in Antigua, but if you want a really nice Caribbean Hotel, with good staff, and food, in a lovely spot, on a truly beautiful Island (get out and do an Island tour, with Elvis if poss!)then you can't beat this resort. There are a lot of repeat guests as I'm sure you will find out as they love to let you know, but if this isn't recommendation for this hotel then I don't know what is.

  • Stayed: February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
9  Thank snowyMaidstone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2007

Just returned from a fabulous week in Tobago made extra special by staying at the Coco Reef.
The hotel was clean and comfortable (good beds) with lovely terraces and dining areas. The grounds are particularly delightful, beatifully maintained - a real tropical oasis and yet right on the doorpstep of the hotel's own private beach and Store Bay with its local colour. We had a lovely view from our room over Store Bay with the crashing waves for company from where we could watch the antics of the local glass bottom boats.
The food was varied and plentiful. Perhaps not top notch by European stabndards but overall very good. Service is good. Some staff can appear reserved but once you smile and engage them in conversation they are delightful, happy to please and tell you about their beautiful island.
The man made reef off-shore is a little off-putting as it restricts the sweeping views out to sea but it has the huge benefit of providing a safe swimming environment and great snorkelling.
All in all, we had a wonderful time and I would be very happy to return

  • Stayed: March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
3  Thank EastSussexSma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coco Reef Resort & Spa Tobago

Address: Coconut Bay | Bon Accord Village, Crown Point, Tobago
Phone Number:
Location: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Crown Point
Price Range: $264 - $595 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coco Reef Resort & Spa Tobago 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more   less 
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Also Known As:
Coco Reef Tobago Hotel Crown Point
Coco Reef Tobago Crown Point
Coco Reef Resort Tobago
Coco Reef Resort & Spa Tobago Crown Point

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