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“Paradise Found!”
Review of Coco Reef Tobago

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Coco Reef Tobago
Ranked #1 of 3 Hotels in Crown Point
Hampshire
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Paradise Found!”
Reviewed March 12, 2007

We have just spent a fantastic week at the Coco Reef and wanted to recommend this hotel to anyone who is due to visit or thinking of booking. The hotel is elegantly casual and you feel at home the minute you enter it - the staff are friendly and helpful but not "over the top" and the location is stunning with beautiful gardens and a golden, sandy beach. Like so many people have mentioned, the bay by the hotel is ideal for less confident swimmers and excellent for snorkelling with many types of colourful fish to see!

We had a great room on the second floor with an ocean view and it was kept very clean with lovely flowers and messages put on the bed every so often which was a nice touch. The food was of a very high standard although we preferred to eat mainly in the less formal beachfront restaurant which always had a good selection of more simple, Caribbean food.

I would definitely return again to the Coco Reef and hope this has reassured anyone who may have read less positive reviews - I honestly couldn't fault it!

  • Liked — The location and relaxed, elegant atmosphere
  • Disliked — The noisy seagulls sat on the sea wall most of the day!
  • Stayed March 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Lymington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (403)
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Uk & Trinidad
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed March 8, 2007

Having stayed here twice previously (1997 and 2005) I was surprised by some of the conflicting comments I had read.

After returning from a three day break there this week I would confirm that I found the hotel as good as it always has been.

The room was well laid out with all facilities working well. The view of the tropical gardens was lovely and a welcome contrast from the beach - especially on the hot afternoons. The manager phoned to check every thing was ok and there is a forum on Mondays where feedback to Managers is welcomed and any problems discussed.

The beach was excellent - well serviced by waiters who gave out free bottles of water as well as fruit. The private bay was excellent for swimming and snorkelling. This kept our ten year old occupied for hours! (Snorkels and peddle boats are free to hire from the on site dive shop).

We did not stay all-inclusive as the hotel is situated on the busiest part of the island with plenty of eating places in close proximity. I would definately recommend an evening visit to the Pelican Reef - a lovely restaurant some 100 metres from the entrance to the CocoReef. This has very good (not expensive) food with live entertainment from 8.00pm.

The breakfast was good value but I would have liked to see nets up to stop the birds devouring any crumbs/food left on a table when people leave.
It can be a little disconcerting watching 10-15 birds pulling at an empty table next to where you are eating.
I had seen these nets used in the hotel i stayed at last year in Barbados and they worked well.

Overall very enjoyable stay and I would again stay here next time I return to Tobago.

  • Liked — View of the tropical gardens from the large balcony - beach and bay facilities
  • Disliked — No nets to stop birds flying all over breakfast tables.
  • Stayed March 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank trinivisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 4, 2007

We stayed for a week in November 2006. Whilst the hotel is rated 4.5 star on Virgin holiday website, remember this is Tobago (one of the less developed Caribbean islands) so this rating is not on a par with equivalent rated hotels in developed Caribbean islands and worlds away from, for example Mauritius.

The decor was a bit tired and very "old Caribbean" (large floral prints in mint and peach!), however the food was excellent and above average for what was expected from a Tobago hotel. The quality in the restaurant in the evening is very good neuveux cuisine. The buffets available for breakfast and lunch are plentiful.

The beach is small, but lovely - but beware the tide comes right in so it can get quite cozy! - however plenty of sunbeds (white plastic slats) and waiter service at your sunbed. At weekends - lovely touches such as waiters wandering round with frozen fruit.

If you intend to play tennis - beware that the courts, whilst playable, need to be overhauled and regularly maintained. For a 4.5star hotel, I would also expect a dress code! However the tennis pro, and his brother, are both a very good standard for hits.

  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank weybridge69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed February 24, 2007

We stayed at the Coco Reef last November for a week. The hotel is very nice overall and is a classic walled-in resort with private grounds and beach. The two beaches are relatively small and could be a little crowded (although we always got a lounger) until the tropical downpours came along of course. We had some windy and rainy weather so the sea was churned up a bit, reducing the views of the fish. However, during the clear times, the snorkelling was great. The hotel should really have one beach non-smoking as the the smokers spread themselves around so you were often breathing it in. This would be easy to do and a big benefit.

Rooms were spacious and well appointed but there were hot water problems on some days. Some people made a big fuss about this but we just got on and enjoyed our holiday - even in a four star hotel, you are still in the carribean. The staff were welcoming and tried hard to please, especially the restaurant which was fantastic. The food there was 5 star every night and simply the best hotel food we have ever had. Again, although the circle area was allegedly no smoking, there were no signs and the staff didn't tell the smokers which caused some annoyance on a few nights. Be aware that if you book trips out with Virgin holidays, check you will get a bus and not a taxi for transport - we got a taxi one day and after 1.5 hours of winding roads, we both felt sick. Also, if you pay in USD cash, and then the trip is cancelled, you get a refund in TTD - and the exchange rate means you loose out big time - this didn't affect us but others were very unhappy.

Do go and find the watersports office - its tucked away underground and you don't see it too easily. They have loads of things to do though and were very helpful.

If you want a better beach, walk (or taxi) to pidgeon point which is very nice. Try and walk from the gate and after a few yards, cut accross the grass on the left (and a broken down fence) to a very narrow beach. This has the most classic carribean beach scenes to photograph with overhanging coconut palms and crystal waters - I bet 90% of visitors miss this completely.

  • Liked — Food
  • Disliked — Smokers!
  • Stayed November 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Dave9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorset
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 23, 2007

The hotel is long and thin which accounts for the contradictory reviews. We were located on the left hand side \[looking from the sea} and this is the bad end because in a private house next door there were several dogs which barked all night. Having said this we turned up the air conditioning to drown the noise!
This was the only thing which marred an otherwise fantastic holiday. We would definitely return but request a different room.
The food is very good and the staff friendly.

  • Liked — Clean room with private balcony and view of sea
  • Disliked — Barking dogs next door
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Milestones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallingford, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 22, 2007

We booked this holiday for some winter warmth and to have a relaxing time whilst celebrating my birthday.
There were good points and bad points to our stay but I will start with the good.
The hotel has a very colonial feel about it and I would perhaps describe it as 'shabby chic'. Having stayed at some superb hotels around the world it would not do to make comparisons with 5* gleaming chrome and glass hotels. This is the place to relax. chill out and not worry about how good the hairdryer is.
We were welcomed with a cocktail and check in was a relaxed affair seated at a table in the large open air lobby. We were then taken to our room with our luggage following quickly behind us. The room was a deluxe ocean view with beautifully manicured gardens front and back. It was a very large room with a large ground floor private balcony. The beds were always extremely well made with crisp clean linen and frequently decorated with flowers. It was always perfectly clean and the towels always restocked.
Breakfast was good with the usual offerings of both cold and hot. A chef cooked eggs to order and the buffet was frequently restocked. Dinner in Tamara's was very good with good ingredients and well presented. The beachside restaurant had a nice atmosphere and we had a few lunches there.
The private beach was very pleasant with plenty of sunloungers and shade under palm umbrellas or palm trees. I can understand critical comments about the pink walls but from the inside it was fine. The first time we walked into the water, at the far end of the beach we were astounded to see masses of fish swimming around us. We had only got the water up to our knees and it was like walking into an aquarium. I quickly got my snorkel and mask and that was where I was to be found for most of the week. Snorkels and mask, canoes etc are free to borrow for 2 hours from the beach. I saw more fish in that little bay than I saw when staying on Lizard Island on the Great Barrier Reef ! Because it is a newly created 'reef' don't expect to see coral - but it is starting to grow. I saw a brain coral about the size of a football and they have an area which is a coral nursery. The thing that will spoil a lot of it is the ignorant guests who decide to stand on it !
There seemed to be live entertainment every evening sometimes vocalist and sometimes steel pans. That's not really our thing but it stopped at a reasonable time though so wasn't a problem.
Now for the down side. Communication seems to be a big problem. The bed configuration wasn't what we had requested but they did resolve that while we were at dinner on the first evening. We also requested by email a table for dinner on the night of my birthday which fell upon our second night. The booking had been confirmed by email with the word birthday beside it. Tamaras had a strange method of booking. Everyone had to book after breakfast on the day. As we were leaving the restaurant after breakfast we thought that we should just check that they had the booking. They did not, so we booked again. On arrival that evening they showed us to the only bad table in the restaurant next to the kitchen door. The menu had been personalised with birthday greetings ! The restaurant manager came over and deeply apologised about the table and said she promised that we would have a good evening. She then tied balloons around the wine stand and put a plant on top of it ? We were then brought complimentary glasses of champagne. Service was slow and we had to enquire as to when we would receive our desserts after waiting over 30 minutes.
By the end of the week we had worked it out. You had to get up early to get one of the prime tables along the edge of the restaurant and a nice tip would ensure it.
We had dinner in the beach restaurant one evening. It was a buffet with a choice of braised beef or gammon but all there was to go with it was potato, carrot and rice. There were no salads and the desserts were awful. The price for the buffet was the same as for Tamaras - £30 a head !

The staff were mostly very friendly and well groomed. The girls had some amazing hairstyles that must have taken hours !
The other guests at the hotel were much more friendly than we were used to elsewhere and everyone that we spoke to had been to Coco Reef many times before. Many had been more than 15 times.
We were on B&B but most people were on all inclusive. We will go again to Coco Reef and will again choose B&B as we like to go to different places and have the freedom to choose.
One final comment, the owner/general manager strutted around and the only people we saw him speak to were staying in the most expensive villa on the property. He completely ignored everyone else. It wouldn't have hurt him to smile and say hello. In fact it would be good for business !

Stayed February 2007
Helpful?
11 Thank Cinnamon4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, Devon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 19, 2007

On reading other reveiws before I went to the Coco Reef in Feb 07, I must admit I wasn't looking forward to going.
The hotel was I must admit better than I thought it would be, but some of the moans that other guests had had, I felt were quite valid.
Our room was very large and clean, the maid service is excellant, clean beach towels and bathroom towels every day, with flower petals left on your bed most days.
Sharing a balcony though can be a abit of putting, not much privacy. The ground floor rooms have some shared balconies.
Be aware that this hotel caters for the all inclusive guest, rather than the bed and breakfast type, which is what we were. They don't no what to do with you, it's hard to find a menu for you at dinner time and when they do they are to busy sweet taking their repeat guests to bother with you. It's a buffet for the all inclusive every days...so who needs a menu. In the end we ate crisps during the day, it wasn't worth the hassle and frustration of the wait to be served.
Service was bad somedays, waiting 20-30 minutes to get a drink, but then depending which waitress was on you were served within minutes. Best to ask for your bill with your drink in order to save the wait. By the way..this is a no cash hotel, you can't buy a drink and pay for it at the same time. It all goes on your credit card.
Some staf were brilliant, happy, friendly and interested in chatting to you, but the odd couple who ruined it for them all were ignorant and often rude, and when they found out you weren't all inclusive, it just went down hill from there.
Sounds bad, go and make of it what you will. The hotel was very clean, the rooms were good, but go with an open mind because to some of the staff you are just an inconveniance to them
and they can be very rude.

  • Liked — Relaxing quiet hotel
  • Disliked — rudness of some staff
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank colste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coco Reef Tobago

Property: Coco Reef Tobago
Address: Coconut Bay | Bon Accord Village, Crown Point, Tobago
Location: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Crown Point
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Coco Reef Tobago 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more   less 
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Also Known As:
Coco Reef Tobago Hotel Crown Point
Coco Reef Tobago Crown Point
Coco Reef Resort Tobago

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