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“just okay”
Review of Coco Reef Tobago

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Coco Reef Tobago
Ranked #1 of 3 Hotels in Crown Point
Reviewed January 31, 2007

We stayed in this hotel at the end of November last year. It really was very average, the benefits being nothing to do with the hotel such as the wonderful fish in the sea and hot sun in the middle of (our) winter. The room was okay but the bathroom was really poor, dreadful lighting and a pathetic shower. Very noisy aircon that they couldnt fix. A Decent balcony, and a reasonably comfy (big) bed. Food during the day was bbq with buffet, which was very samey. The a la carte in the evening was definitely better, most meals were quite nice. The beach was great if very man made, and the lagoon feature did encourage the most marvellous fish who were eager for your morning breafast roll. Snorkle equipment is free, which was a distinct plus. The area around the hotel has a few places to go, and probably the most memorable meal was in the place across the road from the hotel where we had the most enormous lobster for about twenty quid. Do try the local stuff too!
Tobago is beautiful (definitely take a car around the island) and the hotel didnt spoil the holiday, it just didnt add to it. Finally, we found little evidence of friendly or helpful staff, infact they couldnt have been less so, which was the major suprise given earlier reviews.

Stayed: February 2007
3  Thank R&J07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 30, 2007

We arrived at the Coco Reef Resort Hotel on a cloudy, damp 13th January 2007, but very warm. The hotel was clean, welcoming and friendly. The transfer took 3 minutes, very close to the airport, but not a disadvantage, surprisingly.

The room was large and well decorated with a good ocean view, as booked, across the swimming pool - we would have preferred an upper floor room. We dined in the Tamares Restaurant - allegedly fine dining, not Haut Cuisine in the French style but more than adequate and the friendly service was beguiling.

The week's holiday improved day by day. The Hotel catered for our every need. We had decided to go All Inclusive - but this was unobtrusive and very good value. No one appeared to be abusing the system and there were no rowdy drunks as you sometimes see at other Caribbean resorts.

All hotel staff were courteous and helpful. They appeared to take great pleasure in making sure that your stay was enjoyable. They organised private tour guides who were charming and informative.

The gardens were stunning and the garden tour by the chief horticulturalist was excruciatingly funny and informative.

No real negative problems, unlike some other correspondents to this site. Security is good – lack of room safes is not a problem – the safety deposit boxes at reception are big and the system is easy to use.

Yes it's not Grand Luxury, but you don't go to the Caribbean for that.
Yes I have stayed in better rooms, but we only slept in our rooms and spent the rest of the day on the beach or out and about. If you want a luxurious bedroom, don't go to the Caribbean - go to USA or Europe (Where you will pay though the nose).
The beach, for us, was the best bit. The artificial reef makes a safe lagoon teeming with myriads of colourful fish which swim around your feet. We were beginners at snorkelling and found it enchanting. Other sea based activities such as Sea kayaks, and Sailboats were available and great fun.
The Lunchtime barbecue was, for us, the best meal where the food was cooked to our liking by cheerful and skilled chefs.
Any Downsides? Well, not really. The hotel more than met our needs and expectations. There are many repeat guests and we will become repeaters next year! (We are booking next week)
Best thing? Curiously, the close proximity to the airport. The aircraft noise is virtually non existent and a great advantage on our last day was the ability to check in our luggage at 3.00 pm and we were back on the beach within half an hour (only five minutes walk) for another Rum Punch and swim. When we saw our plane land, we showered and changed (the shower was provided for free by the hotel, and strolled down to the airport, went through security and boarded the aircraft – just like that. No long waits in a hot and dry airport lounge. I’ve never done this anywhere else and it meant that the last day was not an anticlimax.

Overall, we thoroughly recommend this hotel – but don’t tell anyone else.

  • Stayed: January 2007, traveled as a couple
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9  Thank daddytommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2007

We have just returned from a week at the Coco Reef Tobago, and we cannot believe that we are reviewing the same hotel as the reviews dated 6th Jan and 2nd Jan. I presume there are some differences over the holiday period and whilst I sympathise with anyone who has had anything stolen, I must defend the hotel and say that although there are NO safes in the room, there is a locked room with a number of security safes of different sizes which are available to all guests free of charge. If a guest decides not to use this facility it must be their choice.

I think this safety box method is very secure in that you need two keys to open the safe (one held by the reception staff) and each time you go into the locked room you have to sign against your safety deposit box. This facility was available the last time we visited Coco Reef (some 6 years ago) and as it still works well, there seems to be no need to put safes in each room.

All of the staff that looked after us from the gardener to the head receptionist were ALL very courteous and always willing to help. If you have a favourite seat for your dinner booking they would always try and accommodate you. Contrary to the previous review, a typical breakfast (buffet style) was a choice of cereals, a full range of fruit, ham, cheese, cakes, pancakes etc. There WAS hot food for the good old English breakfast comprising bacon, sausages, tomatoes, baked beans, and the chef would cook your eggs to order.

Evening meals were buffet (on Thursday’s and Saturdays – changeover day) and table d'hôte on other days. There was always a choice of about 6 starters, 6 main courses and 6 puddings, and I have to say that the quality of the food was very good indeed. The menu changed daily.

Lunchtime at the Baccanals did always have a BBQ of steak, fish and burgers but there were plenty of other choices “buffet-style” at the back of the open air restaurant. Most of the tables had umbrellas and whilst we were there a few of the older green umbrellas were replaced by brand new white umbrellas, so perhaps the management do take note of these trip-advisor comments.

Our room was very clean – in fact the room was cleaned TWICE a day, once in the morning and again in the evening when the maid turned the bed down. I do not know of many other hotels which would clean your room, and replace used towels twice a day.

The beach was swept and cleaned every morning, and the beach towels were of a good quality, pink and white striped, beach service was great, iced water bought to you every day, plus a cool box of extra bottles for you to take as needed, drinks were plentiful, so a few pina colada’s were consumed daily, plus fresh fruit too, not bad.

One very un-promoted benefit of Coco Reef is in fact the marvellous reef where you can swim or stand or just float. This is ideal for young kiddies and if you are into snorkelling, you will not be disappointed of the wide variety of colourful Caribbean fish that are on your doorstep. The enclosed reef is quite shallow in many places so even non swimmers can dip their head under water and experience the colourful fish.

The comments about the dogs and disco, I heard one dog bark one night, once, I hear this at home, so this was not a problem, I think you would hear this anywhere, the disco we NEVER heard, although we did have a room facing the beach, so maybe it was a problem for people in certain rooms, but we certainly heard no complaints from others. The entertainment was of a good quality each evening and this finished about 10ish, plenty of people up dancing and enjoying themselves.

Finally, I should also mention Undersea Tobago which is the dive centre, located within the hotel complex. They are a very experienced team under the control of Derek and can arrange daily dive trips, snorkelling trips and private charters on one of their two boats. I am a novice Advanced Open Water Diver and was given a lot of support and help during my dives with them. Do give them a try, even if it only to borrow fins and masks to do some snorkelling.

The only downside to our brief holiday was that we had a few rain showers for the first 3 days, but I don’t think you can blame the Coco Reef management for that !!!. Maybe the management and staff have responded to earlier criticism’s and we have reaped the benefits of previous complaints, but our holiday at Coco Reef in Jan 2007 was just great, and we will return !

Stayed: January 2007
19  Thank Wrighto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2007

Our holiday was completely spoilt because we had a lot of things stolen from our room ( mobile phone ,2 cameras and a pair of binoculars) .

What is sad is that we can almost accept the theft of our personal belongings due to the poverty of the people of Tobago but what we can't accept was the unbelievable attitude of the management at the Hotel to this incident. They didn't care less.

I suggest that you check your mattress because we saw a few of them on change over day in the corridors and in our view they did not look that fresh!

There was also a smell of urine in one of our rooms when we arrived and suspect young children had enjoyed the room before.The maids hoped to cure this by opening the sliding back door to ventilate the smell.



I'm so pleased to see other reviews to agree that the service is dubious to say the least . We paid what we we thought was a lot of money ( all inclusive) but we did not feel that we had value for money and it was obvious that the staff resented serving us.

Dogs barking from 2 to 4 in the morning, a disgrace if you are in room 121/ 119 or around, that's not to mention the thumping disco( not the hotels) wed to sat that will blow your socks off.

Insulated front doors of the corridor for your rooms would not pass UK fire retardant standards and are a disgrace notwithstanding their appalling sound proofiing, so enjoy being in a prison corridor especially if your fellow inmates are noisy ( as ours were).

We went at New Year, so of course having paid top dollar we are annoyed we were told the best restaurant was already fully booked and the next day being New Years Day for lunch they had allowed an influx of non residents to come in, thereby over extending the already creaking lunch facilities. Not great for an enjoyable New Day's lunch.

Quality of food good when it comes and lagoon for snorkelling great for kids .

We've done Barbados, St Lucia, Grenada and love the Carribean .Although Coco Reef has won Carribean Resort 2005 this was not for us!

  • Stayed: December 2006, traveled with family
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10  Thank PumpyTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2007

when i first arrived at the coco reef resort i thought wow this place is beautiful, nice beach great sunshine and the restrurants look lovely, when we arrived we had our cocktail drink which was lovely as well, we checked into our room and thought its not the greatest room for a 4 star hotel but its ok. the next morning we headed to the breakfast buffet which had some variety of food, eggs were cooked in front of you and were hot but everything else on the buffett was cold. at lunch the chicken is reheated on a bbq which has been cooked in the morning for the lunch time feast with a nice salad buffett around the bar. dinner time came and it was to the restrurant tamaras which does not allow jeans at all so i never ate dinner at night in the hotel it was basically dinner in buccanels beach bar. by the end of the first week i got a bug which confined me to my bed for three days with a lot of diahhrea and vommitting. i had called the doctor on the second day and he gave me a shot and by the third night i was feeling better, and to make things worse my wife came down with the same bug the following day. management did not care and were rude and abrupt and basically did not give you the time of day. check out was made even worse when you had to be out of the room by 12 and your flight was not until 5 you sweated and stunk and could not use the facilitys after 3. in my view i think the coco reef is not a 4 star i could just pass as a 2 1/2 star maybe 3.... i will never recommend it a place to stay and would never go back

  • Stayed: November 2006, traveled as a couple
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12  Thank MiddlesexTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2006

Me and my boyfriend got a really discounted deal to go out of season last August and had a wonderful holiday. The private beach is divine and the staff are so friendly. However be warned, if you book a partial sea view room you may end up on the ground floor overlooking the pool with the sea in the distance. The room was dark and I would not have wanted to sit on the terrace overlooked by everyone sitting by the pool. We complained and were eventually moved to a room on the first floor at the side of the hotel with a super view, but with only a juliette balcony, so nowhere to sit out. Other little things bugged us too; poor quality beach towels that I would only use for my cat's travel basket, no dressing gowns in the room and a really small pool, not a massive problem in low season but in busier periods it would have surely been crowded. The staff and beach made up for it but I think if I had paid full whack I'd have felt it wasn't quite up to scratch.

  • Stayed: August 2006, traveled as a couple
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5  Thank Minibabybel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2006

Oh dear what terrible accommodation. We had booked a garden villa (apparently often requested by repeat guests! what a joke!). It sided onto the hotel service quarters, and the master bedroom had no windows at all. The cockrels on the chicken farm behind woke us up at 5 am every morning. The shower curtain stank of stale water and there was no extractor fan in the bathroom. We had to move rooms at 3am one morning due to noise from a disco at the rear. We were then upgraded into a $2000 deluxe suite. Oh dear.

However, the staff were friendly and helpful. The beach was ok but Pigeon Point much better.

Christmas dinner was awful. A buffet with cold food and a bbq sauce for gravy.

Stay at Stonehaven Villas if you are going to visit Tobago. The island is really lovely and the accommodation there is first class.

Forget Coco Reef.

  • Stayed: December 2006, traveled with family
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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    • Business service (e.g., internet access)
6  Thank JulieLightwater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coco Reef Tobago

Address: Coconut Bay | Bon Accord Village, Crown Point, Tobago
Phone Number:
Location: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Crown Point
Price Range: $272 - $531 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coco Reef Tobago 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more   less 
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Also Known As:
Coco Reef Tobago Hotel Crown Point
Coco Reef Tobago Crown Point
Coco Reef Resort Tobago

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