Just before we set off many negative reviews were posted and we were REALLY worried……..if you are due to go to Coco Reef, do relax, you will enjoy it. Like many things if you look for faults, you will find them, if you look for a good holiday you will get one at Coco Reef.
On arrival we were allocated a garden view room instead of the 1 bed ocean view suite, so obviously after a long journey with 2 children we were not happy. I have to admit the hotel were BRILLIANT at sorting it out, we were shown the correct room and sent to the beach for a drink while it was cleaned and all our luggage moved across. The staff were really helpful and if anything did go wrong they went out of their way to sort it out and compensate. Due to the mix up of rooms we were allowed to keep our room until 5pm on the day of check out. They also got our anniversary date wrong and on top of the normal things they gave us a bottle of sparkling wine and a really nice flower arrangement with a card.
We have stayed at several 4 star hotels in the Caribbean and Indian Ocean and using them as a benchmark we considered the best bits this hotel has to offer to be:
1. Service – I don’t understand the previous comments about slow service, we did not experience any of that. We found the staff to be very friendly, helpful and quick. The only thing we had to wait any length of time for was the highchair; they must have been stored at the other side of the hotel!!! Plates and glasses are always taken straight away, drinks and wine always filled up and staff who would chat and pass the time of day. I don’t think you will find better service in the Caribbean!!
2. Food in Tamara’s was really good, a little repetitive and the dress code a bit OTT, but good quality and well presented and the dining room in the evening looked nice with a gentle atmosphere.
In terms of what we have experienced better elsewhere:
1. Beach – this is the only private beach in Tobago, as it is man made and classed as a garden! Personally I found it too small and the beds far too close together. I didn’t like being able to hear other peoples conversations, I would prefer more space. The rest of my family didn’t seem to mind too much, but I even felt a little claustrophobic as there are walls at either end and rocks in front so you can’t walk a bit further away to sit to get away from the crowds. Pigeon Point is beautiful and in walking distance…worth a visit.
2.Rooms – I was really disappointed with the room, mainly the size, they are quite small! We had a 1 bed suite, which would be classed as a deluxe room in many hotels. There was no bedroom door just an archway to the sitting area; it was like one large room. The room was in good repair, the décor just not what I would choose; I prefer clean white rooms as they look bigger too!!!
If travelling with a baby it is worth knowing there are many stairs in the hotel, to the beach and both restaurants, which we hadn’t realised before arrival. The staff are really helpful and accommodating with children especially babies and toddlers. Don’t squeeze beach toys into your suitcase as there are plenty on the beach which have been left behind. We were worried about taking the baby in the restaurant in the evening. We always went early if she was awake and she was always very good. Most people staying at the hotel were lovely and always spoke to us, there were a few couples we felt looked disapproving at us.
You have no control over who stays at the hotel at the same time, you might wish you could as it can make such a difference to the atmosphere. Our first week was quiet, mainly couples and some families. There was no need for towels on the beach, getting tables was no problem and the whole resort was quite relaxed. In the second week there were more families with an extra 70 children and the hotel was full to capacity and what a difference it made. People were putting towels on the beach at 6am, waiting for tables at busy times during lunch and beach was very crowded. The level of service remained high, but you could see how busy everyone was and they did run out of certain foods.
The gardens are gorgeous, all grounds are well kept, there is service on the beach which included cold towels, ice lollies, water, drinks and fruit. There will be some little things about every hotel that you don’t like, such as the entertainment, way of doing things or décor. Little frustrations can spoil your holiday, adopt the Tobago approach, chill and enjoy your time at the Coco Reef…we did!!
- Official Description (provided by the hotel):
- Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Orbitz, Hotels.com, TripOnline SA, Travelocity, HotelQuickly, Cancelon, Hotwire, Evoline ltd and getaroom.com so you can book your Coco Reef Tobago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Coco Reef Tobago Hotel Crown Point
- Coco Reef Tobago Crown Point
- Coco Reef Resort Tobago