We went to the Coco Reef in early February and were very disappointed with the low standard of customer service. Although there are plenty of staff to assist guests with their needs, there is a clear need for staff training on some of those in customer facing roles. We often did not feel at all welcomed by some of the waiting staff and were very surprised at their overall lack of customer service expertise. For the prices charged, there really is no excuse for this low standard.
On a more positive note, the snorkelling is excellent with the man made reef offering good protection from the sea - which can be a bit rough at times. Even those not keen to snorkel can easily see a varied collection of beautiful fish - simply by standing in the lagoon.
Location is good - walking distance near to Pidgeon Point and to a few local restaurants. The service at those by the way - is second to none. Efficient and friendly and good food too.
Do take plenty of mosquito repellant if you go anywhere in Tobago - those little biters ar very hungry. Take plenty 'Lanacane' and anti-histamines before you go - in case they get you! I was bitten 38 times despite using a lot of spray, coils and plug ins!
- Official Description (provided by the hotel):
- Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more less
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- Also Known As:
- Coco Reef Tobago Hotel Crown Point
- Coco Reef Tobago Crown Point
- Coco Reef Resort Tobago