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“Great experience”
Review of Coco Reef Tobago

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Coco Reef Tobago
Ranked #1 of 3 Hotels in Crown Point
Dorset
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Great experience”
Reviewed March 23, 2005

We visited Coco Reef Resort, Tobago in June 2004. The location is excellent, stroll from your room onto the small, exclusive beach. Although the resort is about 3 minutes from the airport, noise is not a problem. The resort is not suitable for anyone who wishes to enjoy a lively nightlife, entertainment being mainly comprised of local acts singing some traditional music but mainly popular, middle of the road songs. The outstanding food and dining facilities were the best we have experienced in the caribbean and the people we met there will probably become lifelong friends. Most ot the guests (apart from the honeymooners) are middle-aged. The only negative aspect was the admittance of babies to the (more formal) restaurant in the evening. A couple of romantic dinners were completely ruined by the constant screeming of a very youg baby. If you want to read your novels, swim, eat and drink cocktails at your leisure, choose Coco Reef, but, as children are allowed, be prepared that your siesta may be distrubed.

  • Stayed July 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank HighwayGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Gerrards Cross, United Kingdom
Level 6 Contributor
372 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed March 21, 2005

We stayed at the Coco Reef Hotel from 24th March for 2 weeks, and I can only say that the staff were the best I have come across in any hotel or resort for a long time! They couldn't have been more helpful, and even changed our disfunctioning mini-bar for a new one immediately to accomodate my film (I'm a photographer). The Guest Services people Keva and Andrea were truly wonderful, and did everything to make our holiday more pleasant. The food in our opinion was very good, and I requested and got what I wanted every night as I'm on the Atkins diet, and wanted to stick to it even during a holiday. That was absolutely no problem. The room we had was lovely, and our daily Cleaner scattered blossoms on our bed every day. What a lovely touch!
The tips I would offer to prospective visitors would be: Try and book an extension on your room on check-out, as soon as you arrive. Remember that you can pretty well ask for anything you want food-wise, and they will probably oblige. Lastly approach the local people with a smile and you will find that they are the kindest and most accomodating people you could meet.
Wayne, a local guide, is in our opinion fantastic value, and is also one of the nicest guys you could meet. He even took us out to lunch on our day-trip round the island!

Helpful?
8 Thank Mickigirl1310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 17, 2005

We stayed at the COCO REEF RESORT in Tobago for 3 weeks in January 2005.
It was a long awaited trip and really worth the waiting.
The hotel is second to none in a prime position with a wonderful white sandy secluded beach.
The only disappointent was the shower which we hope will be rectified when we go back next year.
We were " all inclusive " - food, drinks- absolutely perfect.
We recommend it wholeheartedly.

Helpful?
11 Thank Jacqueline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 13, 2005

We stayed at the Coco Reef from 28th Feb to 10th Mar 05 as part of a wedding party and the whole experience was superb. The staff are the most attentive we've ever experienced at a sunshine hotel, the food is excellent and the service tremendous. The lagoon they've made in front of the hotel provides a superb safe swimming haven stacked with tropical fish which my son loved. Only slight gripes are the lack of a kettle for the morning tea and the a/c was a bit noisy (but this was not the case in all the rooms we went in). Give it a go you won't regret it, but do 2 weeks rather than 10 days, the 10 day trip flys you BA via Antigua which is a drag, whereas 2 week guests go direct with Virgin (8hrs). We loved it and will be going back!

The Durrant family, Nottingham, England

Helpful?
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 2, 2005

We just returned from 7 days at the Cocoreef ( we were lucky we only booked seven) and were simply surprised and confused as to how it could be considered such a high standard resort.

Indeed some of the staff were friendly and tried to be helpful but clearly most did not have any real authority to make any decisions. Somehow because a resort is popular or busy we think it means good standard ,but this is an example of good marketing ! The staff could barely cope with the crowd.

The resort has good gardens and lobby area, but it slowly fails elsewhere. The rooms are quite tired , the towels and bed linen have seen better days and the bathrooms are quite small for a four star property. More amazingly the resort has a serious insect problem, and not the desirable kind! When we complained nothing was done , except to confirm the resort had a problem. After that we were weary of eating in resort.

The food is was Ok, but not worthy of any accolades and the lunch time service on the beach is just to slow and slurly. It is a good thing the island has good restaurants , a lot of the guests used them. The resort in general lacked the finer touches and seems to be a falling star with an increasing price.

We looked around the island the other hotels seemed quite better . Next year we'll stay at another resort.

  • Stayed February 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cornwall, England
Level 5 Contributor
45 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed March 1, 2005

Coco Reef Beach Resort
Over-rated. Over-priced. Under-managed.
My wife and I spent 11nights at Coco Reef Beach resort from 4th February 2005. We arrived early evening after a 20 hour journey, had a quick meal and retired to bed at 10.00 p.m. in our sea view room. After having slept off our initial tiredness we were woken at 1am. To the sounds of a full-on Caribbean disco party at the public beach literally yards from our hotel room. I immediately called the reception desk to complain and was told that it was pointless the hotel calling the police because they had done so before and there was very little that the police could do. I then asked to have a meeting the next morning with the hotel manager.
The next morning on meeting Mr Nigel Evelyn the duty manager he told us that this occurrence was a “one off” and would not happen again, to which I replied the that we were not happy with the room and that we wanted to move immediately.. Mr Evelyn said that the hotel was full to capacity at that present time but he would move us as soon as possible. After five days and two major change-over of guests arriving and departing the hotel and still no move we then chanced to meet Mr Evelyn who asked us
“Is everything OK” to which we replied “no we were still waiting to be moved” He replied saying that he thought everything was fine with us and that he had made a request that we were to be moved. The following day we were moved to a much nicer and quieter room which had partial sea views through a chain linked, barbed wired topped fence (hardly four star)
Our opinion of Coco reef Beach resort is :-
The Resort
Has an outstanding entrance with a long drive through delightful gardens to the impressive main entrance and foyer. The public areas are very clean and well furnished. There is a small and safe man-made beach, which gets quite crowded with sun beds within feet of each other. There are two public beaches adjoining the resort which are quite noisy at times especially when there is a Caribbean disco until the early hours of the morning.
The Accommodation
The rooms are spacious with modest furnishings and very limited hanging and drawer space, the door curtains were not clean and the linen and towels were grey, worn and very rough and needed replacing.
The Staff
The staff although very friendly and helpful were very poorly managed. The restaurant staff at breakfast were excellent but at other times very slow. Kevah the social director is very very good (she should managing the hotel). Room service is very poor, on one occasion we had to ask five times for a bulb in the bedside light to be changed even after our third request was to the manager. Ice was always a problem to obtain, it took at least three requests to obtain this every day and it seemed as though they did not want us to have ice. On some occasions staffing levels were short, in fact on one occasion after returning from a day on the beach we were asked to leave our room at 5.15 pm so that the room maid could service it. On another occasion a member of staff knocked on our door and insisted that he be allowed to check our floor for a personal item that he had lost.
The Catering
We were booked in on a Room & Breakfast only basis and the breakfasts were all very good (but we would expect this to be so with any three star and above hotel). We had two dinners, which were both unimaginative buffets. We had one lunch, which had little choice and was expensive (£7.50 for a burger with a little salad)
Our overall opinion is that Coco Reef Beach resort is a three star resort claiming to be a four star. It might be the best Hotel in Tobago but it is far from “Best Resort in the Caribbean”
Would we go back? Certainly not, we know of much better resorts in the Caribbean.

Helpful?
17 Thank gbysea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 25, 2005

My family stayed for a week in Feb 2005. The resort is undoubtably on the best location on the whole island for snorkeling and calm water beach activities. Many other hotels have sandy beaches despite what the web states. The private beach at this hotel was fantastic. The use of pedalboats, kayaks, snorkel gear, vests, etc was handled well. However you can only check out for an hour or two (selectively informed). Next time I would bring my own gear, because they did get me out of the water on two occasions. You're on vacation, so you really just want to relax rather than be on a time schedule with snorkel gear, etc. But it was very nice to be able to have access to a variety of things complimentary. They are very friendly there also.

The down side comes with service issues from the staff, faulty procedures from the staff, and maintenance issues of the hotel.

Some tips are if they don't automatically give you a tour of the resort, ask for one. This is the best way to learn about all the amenities they offer on day one. We weren't given one and it took time to find out about the shower room after you check out, tennis courts, complimentary massage treatments for hotel guests at the spa, internet access, etc

There is internet access, but apparently they are selectively choosing which guests get it free of charge and which guests are charged. I was quoted TT$1/minute. I'm listing the price I was told during my usage because I think they are selective about how much they charge to each guest as well. It is not documented anywhere (no physical log system either), so they can get away with this discriminating behavior.

There was a mouse problem in our room! I asked the front desk to exchange my room; they said no, but assured me that someone would "take care of it" immediately. No one ever came. I asked housekeeping about it, and the cleaning lady said that all the rooms have mouse traps under the dresser. I asked if it was a big problem for the resort, and she shied away from answering. I hope the food areas are not infested!!!

If you are on a all-inclusive, no worries; however, if you are on bfast only....The lunch food manager is not familiar with the menu/pricing and does tout his authority to other wait staff on how much to charge the paying hotel guests. Since you're on vacation you will have to decide whether to call him on mistakes and get on his bad side (also the bfast and dinner food manager) or pay what he thinks you need to pay. It is a case of "respecting the food manager or else..." Not really a good situation either way. I recommend going out of the hotel for meal if not on a all-inclusive. Loads of great fast food, restaurants around the island. Even some guests on all inclusives were looking for variety every now and then outside of the hotel.

The hotel staff is slow... very slow. They don't communicate effectively with one another despite the professional look of the hotel and walkie talkie units on most of staff. One example: My family wanted to play tennis before breakfast one morning. We went to the front desk to inquire where it was and how to get access to a court. We were told to walk across the street from the property and that the courts were open/unlocked. We walked all the way there and found all the courts locked via steel chains. No staff around the isolated area. We walked partially back and then advised a gate keeper for the property about the situation. He used his walkie talkie to communicate to the front desk, and then told us the keys were waiting for us at the front desk. We then walked back to the front desk (45 minutes later) and found that there were no keys waiting for us. After we explained we needed keys, it took time for someone at the front desk to decide what to do next. Finally a staff member was called to the front desk, and expected to produce a key. He told the desk that he didn't have a key and asked whether he should break the chain? We basically wasted an hour and did not have tennis access the entire time. Since it was our last morning there, my husband kindly asked the manager if we could have an extra hour to check out so we could still play tennis since the hour wasted was due the hotel staff faulty procedures about keeping track of the keys. He said no - check out is check out. Doesn't leave a good taste in your mouth considering the staff is not on time for most things.

Hope this helps you!!!

Helpful?
13 Thank chandini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coco Reef Tobago

Property: Coco Reef Tobago
Address: Coconut Bay | Bon Accord Village, Crown Point, Tobago
Location: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Crown Point
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Coco Reef Tobago 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more   less 
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Also Known As:
Coco Reef Tobago Hotel Crown Point
Coco Reef Tobago Crown Point
Coco Reef Resort Tobago

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