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“Wonderful holiday - hope to return”

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Coco Reef Resort & Spa Tobago
Ranked #1 of 3 Hotels in Crown Point
Reviewed February 19, 2009

Brilliant location with a lovely beach. Safe swimming inside man made reef which is starting to be colonised by fish and a few corals.

Comfortable hotel but a bit short of public space when it rains (which it did!). A few minor niggles (eg channel change on TV remote & room phone didn't work) but as we barely used these, it wasn't a problem. More importantly, building not completely watertight. Several guests had to be moved as rooms flooded & main atrium roof leaked significantly. However we did have exceptional rain lasting 12 hours at a time. In spite of this we'll probably go back and we never normally return anywhere.

Good food although menu looked a bit repetitive but generally not a problem as there was a good selection (first time my wife's not moaned once about the food on holiday). Even the buffets were good.

Have seen a few bad reviews about the pool. Swam in it once and it was fine. But why use it when you can swim and snorkel in the lagoon. Reef makes it safe even in rough weather. Nice sandy bottom & nothing squelchy to tread on.

Hotel's biggest asset was its staff. Excellent service in Reception, restaurant, bars & beach. Didn't try room service. However housekeeping was a bit slow. Room often not made up until afternoon. Requested a new light bulb & the maintenance man got to the room in minutes - before we had made it back.

We went all inclusive. We've never done this before but are glad we did as food was quite expensive. Lunch & dinner were both 300TT$ per head. (7.5 to the £ in the hotel ie about £40). House wine by the glass was included - drinkable but not outstanding. Fine wines were available by the bottle but expensive.

Good selection of cocktails were included. Rum punches are lovely but lethal - never drink two together or you'll need to sleep it off. Some have complained about plastic glasses on the beach. But I think it is preferable to broken glass in my feet. Made no difference to taste.

Tried three of the hotel recommended trips (all priced in US$)). All were excellent but pay for them cash using US$. If you use credit card, they convert to TT$ and then back into US$ (on Mastercard bill) and it adds almost 10%. Hotel Taxi tour around island was very good & for two people was cheaper than an organised trip (140US$ for the taxi). Had lunch at Jemma's Treehouse Restaurant in Speyside - not a patch on the hotel. Also did Sun Fun trip & CocoMotion - both recommended.

We have never been anywhere with such a large number of return guests (seemed like the majority) . This must say something for the hotel. I am not just talking about one return trip. Some were into double figures. Apparently, the hotel looks after them very well, which at times makes the first timers feel a bit left out.

Overall, we thoroughly enjoyed it and will probably go back. Have also visited Maldives (good quality island) recently and preferred Coco Reef.

  • Stayed: January 2009, traveled as a couple
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2  Thank Epsomian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,249 - 1,255 of 1,556 reviews

Reviewed February 13, 2009

William Smith
Took my wife last year for valentines day treated fantastic
staff fantastic ,so pleased we went back in January for our 25th wedding anniversary once again Eric and his staff could not have done for us .
WE WILL CERTAINLY BE BOOKING FOR NEXT YEAR
Have stayed in most caribbean islands in 4 and 5 star hotels
this is the friendliest hotel we have stayed in .
DO NOT UNDER STAND WHAT PEOPLE WANT FOR THERE MONEY IF YOU FIND FAULT AT CO CO REEF TRY SANDY LANE IN BARBADOS AND COMPARE PRICE.

  • Stayed: January 2009, traveled as a couple
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Thank caswas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2009

Just returned from 2 week break in tobago Coco Reef hotel Jan 09.
Hotel situated on own beach which was ideal except for an abundance of Jet-skis.It was the end of the rainy season and weather was great bar 2 days torrential rain.
All inclusive deal was interesting - with expensive supplements being added for the likes of lobster on the a-la-carte evening menu when the monies we already paid were not cheap!
Evening dinner on the whole was very disappointing - the beef dishes were sent back each time - very tough fillet/ tough stew and although we were not the only ones to complain things did not improve over the 2 weeks with beef on the menu at least 4 times per week. Some guests chose to eat out!
Service and staff were wide ranging -some very attentive and others very slow and not too cheerful. We shall not be rushing back to this particular hotel but Tobago remains unspoilt.

  • Stayed: January 2009, traveled as a couple
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Thank grandis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2009

We had an excellent stay at this hotel despite pretty awful weather.

The food was a good standard and the staff, with only one exception, helpful and cheerful.

We were 'all inclusive' and had no trouble at all eating and drinking as much as we liked.

The beach may not be to everyones liking as it is a little cramped and the swimming in a man made lagoon, which some might find a little tame. There were low key watersports too.

All in all a good experience

  • Stayed: February 2009, traveled as a couple
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Thank JennyWrenSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2009

We are a very well travelled couple in our 60's who have stayed in luxury hotels and small self catering studios all over the world. So after having booked Coco Reef we wondered what we would be coming to as so many poor reviews appeared. We need not have worried! The hotel is a very well managed pleasant establishment. After a good flight with Virgin Atlantic we were given a warm welcome & speedy check in.Our very spacious, well furnished room in the garden suite wing was very good. Towels were changed twice a day & the room cleaned superbly.
The food throughout our stay was good especially breakfast & lunch. Dinner was fine but the menu was very similar from day to day.Cocktails and spirit based drinks were excellent. the service on the beach and in the bar areas were without fault. The house wine however was very poor French Wine.During our second week a reasonable Californian white was served.Why on earth the owner is not sourcing S. American wine is a puzzle. Perhaps because the Manager is French! Tte excellent staff are friendly, polite and hardworking.The reception staff are very impressive as they rapidly call you by your name. Very good Public Relations. The lagoon is great for swimming and snorkeling with good equipment available from the dive shop. 'Phoningfrom the room is very expensive as are mobile calls.Buy a Companion International Card from Jimmys[turn left out of the hotel-few hundred yards down the road] You can use these from your room without a connection charge. When we were there many people were repeaters. They all love the hotel and what it offers and continually told newcomers like us that fact. They were in fact all very interesting folk. We hired a car for a couple of days. Well worth doing. Tobago is a lovely Island.We played golf at The Tobago Plantation Club.Wonderful. £30 each including a buggy.In conclusion we had a great two weeks. We were asked would we return to Coco Reef? Our answer was "Yes" but when we are older. Many other places in the world yet to see. We are not yet ready to be repeaters!

  • Stayed: January 2009, traveled as a couple
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Thank ShrewsburyBoggles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2009

Lovely place - ideal for families of all ages .Lovely people - nothing was too much trouble. Lovely experience (again - 3rd time)- the object of the staff is to make your holiday experience delightful, this extends down from John and Eric through to all the staff, truly the best resort in the Caribbean. Don't believe the negative reports on this site - some people delight in moaning! Go to Coco Reef - but not by British Airways who are awful (in my experience)

  • Stayed: December 2008, traveled as a couple
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Thank Ramsay1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 1, 2009

Having also read some of the negative reviews of the Coco Reef on this site it was with some trepidation that I went on this holiday with my husband. However, it was one of the best holidays we have ever had. The staff were amazing, friendly, cheerful and nothing was too much trouble. We were served drinks on the beach and didn't have to wait too long. We were always served promptly in the bars and restaurants with a cheerful smile. The rooms were kept spotless and we would have had an "Ocean View" room if it wasn't for the palm trees! We asked for a kettle which was eventually delivered to our room along with tea, coffee, milk and sugar. A good tip is to ask for a kettle when you arrive, we left it a bit late. The beach area is indeed perfect and feeding the fish is a daily ritual. I even went snorkelling which I haven't done for about 30 years and hired a jetski, a thrilling experience.
The only downside was not enough seating area downstairs and one of the buffet evenings was not up to it's usual standards but all in all a wonderful hotel. We made many friends who we will keep in contact with and plan to return next year for the wedding of two of those friends.
I can understand why so many people return year after year, we certainly hope to.
A special mention to Danille, Chanille, Roxanne, Michelle, Cheryl, Teal and Gary.

  • Stayed: January 2009
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Thank expat9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coco Reef Resort & Spa Tobago

Address: Coconut Bay | Bon Accord Village, Crown Point, Tobago
Phone Number:
Location: Caribbean > Trinidad and Tobago > Tobago > Crown Point
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Crown Point
Price Range: $244 - $514 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Coco Reef Resort & Spa Tobago 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
Exquisite architecture and well manicured grounds warmly welcome you to the enchanting paradise that is Coco Reef Resort. Tranquil turquoise waters caress the white sands of our private beach with magnificent snorkeling just outside the breakwater. Enjoy kayaking, pedalos, diving, tennis, gym, in-house shopping, massages, manicures, pedicures and much more. ... more   less 
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Also Known As:
Coco Reef Tobago Hotel Crown Point
Coco Reef Tobago Crown Point
Coco Reef Resort Tobago
Coco Reef Resort & Spa Tobago Crown Point

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