This hotel is really nice and the pool, beach and rooms are all good, but the service on my trip was unfortunately lacking. Reception had disinterested staff who should learn how to smile and welcome customers and the bar/restaurant staff were pretty dreadful! It's not their fault though as the management have clearly not bothered training them and have just employed the cheapest staff they can find. A little care and effort from the management would make a huge difference if the staff were taught not to just disappear for ages from the bar, and also to try their best to get the customer what they want instead of just saying 'don't have' or 'no you can't order that right now' without any explanation when the menu clearly says that you should be able to get it!
They should appreciate that people arrive to the hotel from a lot of different time zones so will be hungry at different times and not always want something deep fried.
- Also Known As:
- Crown Point Beach Scarborough
- Hotel Crown Point Beach
- Crown Point Hotel Tobago
- Crown Point Beach Hotel Tobago