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“Very noisy hotel.”

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Premier Inn Wirral (Childer Thornton) Hotel
Leicester, United Kingdom
Level 6 Contributor
132 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Very noisy hotel.”
Reviewed October 14, 2012

We stayed here for one night and will not return until they soundproof the rooms. All we heard was people in the rooms next door, upstairs, in the corridors etc. A real shame as the room was spotless, the staff were friendly and helpful and the location was good.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pipcarobeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, October 18, 2012
Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. It is a shame that your stay was disrupted by actions of other guests; please be assured that the hotel staff will do all they can to prevent disturbances like this in the future. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future. Naina Social Media Team, Whitbread Hotels & Restaurants.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Shropshire, UK
Level 6 Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 14, 2012

This was a disappointment. The receptionist on arrival was neither welcoming nor informative. The room was the smallest double that I have ever encountered in a Premier Inn....certainly nothing like the room that Lenny Henry gets. The walls were thin and we could hear conversations and electrical items being switched on/off in adjoining rooms. There was no noise from outside the hotel which is a definite plus. The receptionist on the second night was a total contrast and was smiling and helpful...what a difference. The TV service failed for 1.5 hours or so just as I wanted to watch news and Match of the Day. I informed reception and, because the service was down for so long, our full payment for the room for that night was refunded. now that is a tremendous service. The shower is fixed rather than hand held and allied to poor water pressure it wasn't much good.
The co-located but separately managed bar/restaurant was fine for breakfast but we were disappointed with the menu and service on the Friday night. I think it was a busy night which stretched the staff somewhat. The food was good enough but the menu was just plain boring. There again it was no worse than any chain pub restaurant so perhaps I am being a bit picky.

Room Tip: We were in room 24 on first floor. Others may be bigger. Ground floor rooms will probably have bett...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hattiepops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea, United Kingdom
Level 5 Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 26, 2012

Stayed here in July When we were touring England and must say it was much better than some 5star hotels we stayed at , incredible value for money , staff excellent always happy had a long chat with one of the chefs and he was brilliant everyone had time to talk , food good and rooms up to their normal standard will definitely return

Room Tip: Must go for meal deal
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 186466Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level 4 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 24, 2012 via mobile

We stayed in the Premier Inn at Childer Thornton (aka The Burley Dam) from 15th to 18th September. The facilities are all standardised Premier Inn as you would expect but the staff at all hours could not have been friendlier or more eager to help.
We were staying due to attending a family funeral and had brought our 5 month old daughter so things were a bit fraught. As there aren't any fridges in the rooms they were happy to store milk and bottles in the hotel fridge for us. They chatted to us as if we were old friends and doted on the baby which is just so unusual for chain hotels more geared towards business and short stay guests.
The staff at the restaurant next door were just as helpful, even at one point making my husband a coffee whilst he fed our daughter and I packed our bags.
We'll definately be returning when we visit family in the area again!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buttonbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLwirralchilder, Front Office Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, November 9, 2012
Thank you for your comments regarding your recent experience at the Wirral Childer Thornton Premier Inn.

At Premier Inn, we pride ourselves in exceeding guests expectations at every opportunity and I am really happy that you had a very comfortable night and the room met your expectations. I am also really happy that you consider our staff very friendly and helpful

We look forward to seeing you back Wirral Childer Thornton Premier Inn at in the near future.

May I take this opportunity to thank you for taking the time to let us know your thoughts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chorley
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 24, 2012

stayed here twice befor nice no frills hotel, but the food was not as good as on other occasions.the breakfast was stone cold if had been hot it would have been exellant, all the staff are very frendly and helpful.beds and pillows very cumfy nice to be able to go to the garden centre next door. food is good thier too

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angeldust54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambs, Germany
Level 1 Contributor
3 reviews
Reviewed September 24, 2012

This was without a doubt, the most disturbed nights sleep I've had in a hotel. I could hear almost every word of the conversation my upstairs neighbour was having on his telephone up until 1.30am. I could then hear what sounded like a heard of elephants stamping around at 5.30am. I was ignored in the restaurant at dinner and had a fairly poor breakfast breakfast.
'good night guarentee' - I'm yet to experience it!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenneth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, September 26, 2012
Thank you for reviewing your recent stay at our hotel.

At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing.

It is a shame that your stay was disrupted by actions of other guests; please be assured that the hotel staff will do all they can to prevent disturbances like this in the future.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
Level 5 Contributor
73 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 14, 2012 via mobile

Usual Premier Inn fare, good service from reception a clean comfortable room and decent food at the pub next door (although I've yet to hear about the £6 the quiz machine didn't pay out)

My only gripe (as ever) is having to pay for wifi, time for free access please!!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank noddyinnapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Wirral (Childer Thornton) Hotel

Property: Premier Inn Wirral (Childer Thornton) Hotel
Address: Thornton Hall Chester Road, Childer Thornton, Ellesmere Port CH66 1QW, England
Location: United Kingdom > England > Cheshire > Ellesmere Port > Childer Thornton
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 2 Hotels in Childer Thornton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Wirral (Childer Thornton) Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Set in a bustling village a short drive from Chester Racecourse and Cheshire Oaks Designer Outlet ... more   less 
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