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“Fantastic staff - 5 star service!”

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Premier Inn Wirral (Childer Thornton) Hotel
Aberdeen, United Kingdom
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Fantastic staff - 5 star service!”
Reviewed September 24, 2012 via mobile

We stayed in the Premier Inn at Childer Thornton (aka The Burley Dam) from 15th to 18th September. The facilities are all standardised Premier Inn as you would expect but the staff at all hours could not have been friendlier or more eager to help.
We were staying due to attending a family funeral and had brought our 5 month old daughter so things were a bit fraught. As there aren't any fridges in the rooms they were happy to store milk and bottles in the hotel fridge for us. They chatted to us as if we were old friends and doted on the baby which is just so unusual for chain hotels more geared towards business and short stay guests.
The staff at the restaurant next door were just as helpful, even at one point making my husband a coffee whilst he fed our daughter and I packed our bags.
We'll definately be returning when we visit family in the area again!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buttonbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TLwirralchilder, Front Office Manager at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, November 9, 2012
Thank you for your comments regarding your recent experience at the Wirral Childer Thornton Premier Inn.

At Premier Inn, we pride ourselves in exceeding guests expectations at every opportunity and I am really happy that you had a very comfortable night and the room met your expectations. I am also really happy that you consider our staff very friendly and helpful

We look forward to seeing you back Wirral Childer Thornton Premier Inn at in the near future.

May I take this opportunity to thank you for taking the time to let us know your thoughts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
chorley
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 24, 2012

stayed here twice befor nice no frills hotel, but the food was not as good as on other occasions.the breakfast was stone cold if had been hot it would have been exellant, all the staff are very frendly and helpful.beds and pillows very cumfy nice to be able to go to the garden centre next door. food is good thier too

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angeldust54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambs, Germany
Level Contributor
3 reviews
Reviewed September 24, 2012

This was without a doubt, the most disturbed nights sleep I've had in a hotel. I could hear almost every word of the conversation my upstairs neighbour was having on his telephone up until 1.30am. I could then hear what sounded like a heard of elephants stamping around at 5.30am. I was ignored in the restaurant at dinner and had a fairly poor breakfast breakfast.
'good night guarentee' - I'm yet to experience it!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenneth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Naina - Social Media at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, September 26, 2012
Thank you for reviewing your recent stay at our hotel.

At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing.

It is a shame that your stay was disrupted by actions of other guests; please be assured that the hotel staff will do all they can to prevent disturbances like this in the future.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

Naina
Social Media Team

Whitbread Hotels & Restaurants.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
Level Contributor
72 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 14, 2012 via mobile

Usual Premier Inn fare, good service from reception a clean comfortable room and decent food at the pub next door (although I've yet to hear about the £6 the quiz machine didn't pay out)

My only gripe (as ever) is having to pay for wifi, time for free access please!!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank noddyinnapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, England, United Kingdom
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 12, 2012

we saw the photos on the website and thought the building looked great- we did not realise this was NOT the hotel. They were of the pub where you get your breakfast. Or at least you would if there had been anything other than - toast,beans and sausages available. The room itself was immaculate- all praise to the cleaning staff who obviously do their job very well- unlike the reception staff.I could not name either of them as they never introduced themselves but you can't when you're chatting on your mobile phone or when you appear to be too bothered to do your job. I did not sleep with the banging of all the doors and toilets flushing etc. When we left we were struggling down the stairs (we both have minor mobility problems and didn't know there was no lift). The noise we were making trying to get down the steep stairs alerted 2 cleaning ladies who rushed out to help us-for which we were extremely grateful- however, the man on reception still sat there. We dont expect people to run around for us but at least an offer of help may have been nice

  • Stayed August 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank Jane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, September 14, 2012
Thank you for your review.

At Premier Inn it remains our main objective to deliver a high level of standards and service in all our establishments, and we sincerely apologise that on this occasion we failed to do this.

Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs.

We hope to welcome you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Helens, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 8, 2012

well room as usual very clean and up to standard,,,,,,,,,,,,,,,,,as to the service i really had to write to the company so we shall see............... breakfast was all you could eat........no eggs/sausge/hasbrowns/mushrooms............... had to ask the one waitress to help..................when the hashbrowns came were cold
i

Room Tip: dont ask for some one to take your luggage upstairs,............... the cleaners helped us
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitbread-77, Laura Gibbins-Social Media at Premier Inn Wirral (Childer Thornton) Hotel, responded to this review, September 12, 2012
Thank you for taking the time to review your stay at our hotel.

It really matters to us that our guests enjoy every aspect of their stay.

Please accept my apologies for the disappointment caused with the service you received in the restaurant at breakfast time. Your comments regarding this have been duly noted and will be followed up with the Management Team at the hotel.

Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 5, 2012

Well located hotel for us as we wanted to visit Chester and Liverpool. A ten minute walk to the railway station to get an all day ticket for £4.60 which could take you to Liverpool or Chester. Hotel staff were all very friendly and helpfully. Restaurant usual Brewers Fayre food, enjoyed unlimited breakfast which sets you up for the day, once once on an evening which was good value.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrtori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Wirral (Childer Thornton) Hotel

Property: Premier Inn Wirral (Childer Thornton) Hotel
Address: Thornton Hall Chester Road, Childer Thornton, Ellesmere Port CH66 1QW, England
Location: United Kingdom > England > Cheshire > Ellesmere Port > Childer Thornton
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #1 of 2 Hotels in Childer Thornton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Wirral (Childer Thornton) Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Set in a bustling village a short drive from Chester Racecourse and Cheshire Oaks Designer Outlet ... more   less 
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