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All reviews milford sound luxury lodge new zealand helicopter ride our honeymoon other guests wine cave before dinner front lawn dart river great room southern alps lake wakatipu walk in closet pure luxury special thanks upgraded to a suite
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Reviewed January 24, 2018

We have been traveling throughout New Zealand the last three weeks and have stayed at some amazing properties, and this is probably one of the most beautiful locations and overall properties that we have had the good fortune to visit. Our room was beautiful looking at over the mountains and bay - truly spectacular. even when the weather was inclement, we enjoyed looking at over the stunning vistas - truly breathtaking. And this lodge has wonderful amenities - a nice gym, steam/sauna hot tub, lovely restaurants and meals overall, truly 5 star all around. Probably one of the highlights is the staff - they were all terrific, but the lodge has perhaps one of the best concierge ever - she looked out for us at every juncture, when we had to cancel helicopter plans, or move flights - she was amazing.

So, with all of this why am I only giving 4 stars? They have a beautiful wine list, but it is extremely expensive - even for a 5 star lodge. $20 for a truly skimpy pour of wine. And if you bring in your own wine after a visit to a vineyard, on the second day they charge a $25 corkage? And $35 for a cognac? On some level, it is not the money, but the feeling of being 'nickled & dimed) which doesn't is disagreeable, in an otherwise luxurious, relaxing lodge. Put that aside, and you will have a wonderful stay!

  • Stayed: January 2018, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank GabyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2018 via mobile

Stayed for two nights in early December during what seemed to be a heatwave—temperature in the low 30s but maybe higher. Lodge is well-maintained and well-managed—exactly what you would expect from an established property. Gardens are impressive and well-tended—we actually sought out the female head gardener to discuss. Outdoor heated pool is a real draw however a phone is needed to ring the bar for drinks service. We booked a Lodge room hoping for a virtuoso upgrade to a suite but that didn’t happen. Bottle of complimentary champagne was waiting in the room to celebrate a milestone birthday. Room was a bit small for $1900NZ per night but the shower pressure was over the top. Our room on the main floor had a large porch with sun loungers—some Lodge rooms have only smallish balconies. Food and beverage was good—food substitutions/changes as you wish. Soft drinks, beer and juices are complimentary throughout the day and wine list is decently priced for this kind of property—no severe price-gouging at BB so that was refreshing (compared to Queenstown restaurants where were even local wine is ridiculously over-priced—not sure how they get away with that). We made the three-landing Milford Sound/glacier/beach helicopter flight arranged by the lodge a day before arrival while still in Queenstown to avoid a possible weather-related cancellation. Highly recommended. Also enjoyed the Dart river trip from the lodge. Considered riding options but local stables “regulate” this apparently—no opportunity for more independent riding (trot/canter/gallop etc..) in the area. Very disappointing but not the hotel’s fault. Guests were mainly a mixture of US, Chinese and Japanese. Found most of the staff to be very friendly however the welcome/introduction to the lodge could have been much less formal. Since we traveled from Europe and combined Australia and NZ on this trip and an earlier one, in retrospect I’m not sure if Blanket Bay is good value for money compared to similar lodges/hotels in Australia where all food, drink and most activities are included in the rate (e.g. Saffire, Sal Salis, Longtitude 131, El Questro Homestead, Southern Ocean Lodge etc...). Most of the higher-end lodges in NZ however seem to operate like BB where activities and wine with dinner incur extra costs. We were also interested in fishing but were kindly advised by the hotel in advance (and also heard from other guests) that early December might be too early in the season. Since we spent 3 nights in Queenstown before our stay, we thought 2 nights was a good amount of time to enjoy a stay at BB.

Stayed: December 2017, traveled as a couple
Thank Marseus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2017 via mobile

The setting of the lodge on Lake Wakatipu and the surrounding mountains is just spectacular. On our first night the air conditioning unit in our room wasn’t working and it was freezing cold. We had told the customer service manager who failed to attend to the issue so when we returned from dinner around 11.00pm our room was extremely cold. Housekeeping sent someone over to inspect but they said they couldn’t fix it until the morning, no other room was offered to us and we were left with some extra blankets they gave us. We hardly slept given the cold and in the morning they had an Airconditioning service person Turn up and start working outside our room at 7.30am which woke us up. It took them most of the morning to rectify and repair. We received an apology but no offer to refund us for the night given the room was substandard with no heating and it was freezing outside. Poor form for a 5 star lodge. The next three nights we stayed the heating worked and we had a lovely time but it was a pity our concerns weren’t taken seriously on the first night and no refund or discount offered for that night.

Stayed: May 2017, traveled as a couple
3  Thank Mary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2017 via mobile

This is the most luxurious and magnificent hotel and grounds we have ever seen or visited! We came here for our honeymoon and the entire experience was absolutely incredible, almost surreal. The lodge and views are something out of an oil painting. Every single staff member is a true professional that greets you by name, remembers your meal preferences, and genuinely makes you feel as though the entire experience has been tailored to your every need and want. (I would mention them each by name, but know I would forget someone so my stellar review is for every service professional on staff.) Breakfast and Dinner included in room rate. Dinner was like eating at a Michelin starred restaurant, both food and service. Breakfast was full menu (delicious omelettes and egg dishes, not just pastries and coffee). If we wanted to do a hike, skydive, jet boat, helicopter to Milford Sound, etc. etc., it was only a phone call to the concierge away and within minutes we were set. The drive from Queenstown to Blanket Bay is a short thirty minutes and absolutely gorgeous. Family owners are on site at all times and absolutely lovely. Complimentary canapé and Wine hour before dinner. Pool with incredible views. Fireplace, game room, rustic lodge feel. Could go on and on, but don’t want to give away all the surprises! We hope to back soon. Thanks for everything Blanket Bay!

Stayed: December 2017, traveled as a couple
2  Thank FrancisLup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2017 via mobile

A belated review - from a trip in early 2016. Easily the best hotel in the world. The service is another level and the setting is enough to keep you occupied for two or three days alone. You are told to treat it like home and that’s exactly what we did. Incredible place and we dream of coming back one day.

Stayed: December 2016, traveled as a couple
Thank Jack S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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