It's such a shame that this attractive building in such a stunning location should be so soulless.
The waiting staff are lovely and polite but the culture of how the place is run is shallow and empty. As a guest you feel like your a bit of an unfortunate but necessary inconvenience and lucky to be there at all. This privately owned family home/hotel was built in this place because of the owners passion for the scenery, fishing and other activities. But the management don't embrace their clients and encourage them to enjoy what this area has to offer. It's sad as all the ingredients are there.... It's has to come from the top down. Guests are not a boring commodity they are exciting people who are happy to spend 5 star money for an exciting and enchanting experience.
If you want people to return make them feel special, help them get into the spirit of what the owners saw when they built Blanket Bay.
- Official Description (provided by the hotel):
- This stunning backcountry retreat sits on the lakeshore 45 minutes outside Queenstown in the Southern Alps New Zealand. Lofty beamed ceilings, rock fireplaces and vast picture windows frame the heroic stone and timber lodge housing the Great Room, Den, Game Room, Gym, spa and several indoor/outdoor dining venues.Thirteen rooms offer every conceivable amenity. Activities include an outdoor lap pool, bush walks, fly-fishing, jet boating, horse riding and scenic heli-flights ... more less
- Reservation Options:
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- Also Known As:
- Blanket Bay Hotel Queenstown