Regardless of the good xmas holiday offer, this hotel is anything but 4*. We arrived to a cold room with lights gone off and tv not working. Our room was not cleaned for 3 consecutive days until we asked for it, however the staff was very rude and unapologetic asking us questions back of how we may be expecting "perfect" conditions. In my understanding and experience of 4* hotels, this is rather basic. The spa centre is decent and new but there is a towel situation to complicate all matters or attempt of a
relaxing holiday. The quality and variety of food is also poor.
Pamporovo is a lovely resort with many other accommodation options so don't let my review put you off the
resort. However my advice is to avoid this particular hotel as standards of service, management and client care are more than basic and do not correspond to world hotelier standards,
at least for the moment.
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