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“Snezhanka Hotel - Still Number One!”

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Snezhanka Apartments TMF
Ranked #1 of 32 Hotels in Pamporovo
Leinster, Ireland
Level 6 Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Snezhanka Hotel - Still Number One!”
Reviewed March 18, 2013

This is my third year having stayed and reviewed the Snezhanka, and im pleased to report it only gets better. We travelled as a large group spread over two weeks, the latter half of the group arriving on Sunday 10th March. On arrival from Plovdiv Airport (1hr transfer), we were efficiently checked in, and unpacked for the week ahead. I noticed the improvement straight away - there was more variety in the choice of food on offer. The Chef has tried hard to add interest and variety. Good stuff. On Thursday bad weather meant it wasnt safe enough to ski, so I treated myself to the new Turkish Bath in the Snezhanka spa, and wow! It was most impressive, and I can recommend it! I returned for the Sauna and Jacuzzi on Friday, again it was a superb experience, and very affordable. On Saturday, I went on a Skidoo Safari up the mountain. A crackingly fun filled afternoon! TIP: TRY Hotel Shoky restaurant down in the town of Chepelare. Excellent food & wine. All in all, the Snezhanka is still number one in Pamporovo resort town. It might not be the most modern hotel, but it is the hotel with the one with the most character, and there is a theme of ongoing improvement. RECOMMENDED.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gerard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Polish first
  • Russian first
  • Turkish first
  • Any
English first
leeds
Level 6 Contributor
145 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 17, 2013

Having had a rather challenging experience in Bansko- we were pleasently suprised by this hotel.
Rather generous sized family accommodation.. very warm rooms, excellent room service, one of the best restaurant service by Lily and her team in the restaurant-nothing go amiss under her watchful eyes.. noticed her training of new staff .. food was of more than acceptable standards .. able to taste over 20 different kinds of pork dishes in 5 days! good layout of various dishes .. never less than 10 in number in the buffet.Alcohol reasonably priced.Reception staff polite and helpful.Spa- is of good but eastern European standard.. they do charge for using Jacuzzi and sauna .Pool water temperature could be a bit warmer. Changing rooms are basic and wide open to entrance at a flick of the door.. if that bothers you - beware...
Ski bus pass was included .. on time and polite .

Ski resort- I am told is owned by a local bank and kept fairly exclusive .. hence we felt there wasn't the rip off one saw in bansko. taxis reasonably priced .
Skiing in end feb/ march was excellent.Little crowds... instructors polite , geneuinly keen to engage , assess and help in improving your skills... Some hawkers at the ski shop but they are polite ..

Cheplare - is the nearest town 15 kilometeres downhill.. as you enter -it looks like Chernobyl post apocalypse on the right side with abandoned saw mills / closed industries etc ... gets more residential as you progress past the 2nd kilometre or so .

The locals prefer to ski here as its 30% cheaper here - ski resort on l side of road as you approach from pamporova.Excellent ski kit outlet here in middle of town. can have 20% knocked off marked prices if buying full kit etc.. taxi fares are about £14 return incl waiting costs.

Though it is not Californian skiing nor has the ambience(lake Tahoe) - we think its probably better than any ski resorts for beginners and Intermediates than what I have seen in France/Andorra/ Italy/Slovenia/Switzerland -we will we return again - as its been an excellent experience for all our family and our friends on our trip.
(Please do remember to Tip the locals as they have low wages but strive to provide excellent service to tourists particularly Brits )

Room Tip: use ground floor as lift is rather small. apartmemt sized famiy rooms at the back sector B are la...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank vinchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator SWS/TMF at Snezhanka Apartments TMF, responded to this review, January 30, 2014
Thanks for the review - some good advice. Guest did not travel with TMF or SWS.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed March 17, 2013

This is the 3rd time we have stayed at the Snezhanka and yet again we have had an excellent time. We booked it through Pippa at Snow White Skiing - who is simply wonderful! She has great knowledge of the area, responds to emails almost immediately and really knows how to run a travel company, In Bulgaria, Pippa uses the services of Galina, who again is really friendly and helpful and a local firm of taxi drivers who again are fantastic - they even helped us with our luggage up to the apartment! We found the Snezhanka apartments to be spacious, clean and warm. We opted for the breakfast only option - the breakfast is OK and is greatly helped by the presence of 2 microwaves! We found the restaurants in Pamporovo to be great - for lunch we liked Bohemi and The Brothers - helped by the complimentary jug of mulled wine they kept offering us! and in the evening, we liked the Gloria Mar the best! I would recommend the Snezhanka and Pamporovo to any family who is considering skiing and is of a beginner - immediate standard. The people are so friendly, it is really pretty and offers great value for money.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Nicky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator SWS/TMF at Snezhanka Apartments TMF, responded to this review, January 30, 2014
Thank you Nicky for your wonderful review. It has been a pleasure to have you holiday with Snow White Skiing for the past 2 years. Hope to see you again soon x
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Beetham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 15, 2013

We began our search for a Feb 2013 half term familly ski holiday in November 2012 and trawled the usual overpriced ski operators that covered the alps and began to think that it would be another year that we would be unable to afford to go! We are a familly of five so the cost is a major factor.

Then stumbled across snow white skiing. We read the trip advisor reviews and thought this has got be worth pursuing. We were not disappointed.

Made some intial enquries via e-mail and have to concur with the many other positive reviews that Pippa Wilson should be nominated for a customer services award. This lady knows how to look after her customers from initial enquiry through to post holiday feedback. I was lucky enough to be in Pamporovo at the same time Pippa had taken her familly and she was always keen to search out her customers to introduce herself and check they were having a good holiday and that everything was alright. This despite trying to have a holiday herself. I doubt the MD of Crystal would have done the same! The rep that Pippa uses to help her customers in the resort is a lovely lady called Galina and she was also someone who provided a very high level of customer service where nothing was too much trouble, even arranging for the hotel to make a huge birthday cake for my daughters eleventh birthday - Thankyou.

We found the appartment clean and of a standard that you would find in any resort in France, Italy etc. It was very warm (too warm we had to turn the radiators down!) 2 bedrooms, 2 bathrooms, sofa bed, kitchen diner, balcony - vey comfortable, warm strong showers and a great view over the valley towards the ski station.

We booked a completely inclusive holiday via Pippa which included airport transfer, 2 bed appartment with half board accomodation, , full ski packs for five people, four hours ski tuition per day for everyone. We believe it was fantastic value for money and would be at least half the cost of any holiday of simular accomodation in the alps.

We are a family of intermediate skiers and found the resort more than adequate for our needs. There were enough runs of varying standard to keep us busy. The resort is one of the prettyist I have been to and is enveloped in a magnificent pine forest with a futuristic tower at the top of the mountain.

Food at the hotel was OK but I found it a bit hit and miss. My wife loved the salads which were plentiful.
In hindsight we would have probably only booked breakfast at the hotel / appartment block and eaten out for evening meal as the restaurants are very acessabile and cost effective. Reccomend Gloria Mar (300 yards up the road)

We throughly enjoyed our ski break in Pamporovo and you will not beat the combination of fantastic value for money and the best customer service in the business. Thanks Pippa & Galina hope to see you again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator - TMF/SWS at Snezhanka Apartments TMF, responded to this review, March 29, 2013
Thank you Gary for your review. I'm almost blushing! I am so glad to hear your comments as it proves that what we are doing is right and that the areas of the business that we have total control over are working well. Now to try and improve the food and the attitude of the staff at reception! Hope to see you again soon.
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Mold
1 review
Reviewed March 12, 2013

First time skiing to Bulgaria after being in France for the last 8 years. Our trip was arranged through Pippa at Snow White Skiing who was extremely helpful at all stages of our trip. She was very knowledgeable, told us as it was and worked with us to make sure we got the best combination of rooms for our party of 6.

Whilst this is certainly not France or Austria it is a good alternative especially when you take the price into consideration. The apartment accommodation was spot on, in good condition and the bed linen and towels were changed several times during the week. The food in the hotel was OK with plenty of choice. Whilst I’m not a fussy eater there were a few things that I didn’t like the look of but never went hungry at breakfast or dinner. I would recommend going out at least once during the week to break it up.

At the resort we were taken care of by Galina who made everything very easy for us all. She met us on the first morning up a Ski Centre 2 to sort out the ski’s and boards and was on hand to help at anytime. Unfortunately for me I took a heavy fall at the end of day 1 and could not ski for the remainder of the week. Galina was a great help the following day ensuring I was taken up to the medical centre and that I was given the best advice (not that I liked what I was told). She also sorted a local taxi to take me around the resort for a fixed price and followed up on the paperwork I needed.

As a result I did max out on the après ski and spent quite some time in the White Dog up at Ski Centre 2 to meet the guys when they came off the slopes in the evening. A great pub with live music and friendly staff.

Overall if you can accept the limited number of and shorter overall length of the pistes then you should enjoy the skiing. Remember you are in Bulgaria, don’t initially set the bar too high then you should more than enjoy your stay in Pamperovo. The Snezhanka apartments are as good as you will find anywhere in Europe for the price. Just remember the price you are paying for the whole package, get on with it and you will have a great time!

Thanks again to Pippa and Galina for all their help before, during and after our stay.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator - TMF/SWS at Snezhanka Apartments TMF, responded to this review, March 13, 2013
Thank you so much for your review Kevin. We were so glad that your holiday was a good one apart from your accident. I hope that you are healing well and we hope to see you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chessington, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 11, 2013

Arrived home from Pamporovo and Snezhanka on the 9th march and had a fantastic time learning to ski with the family for a week. It was our first time and none of us had been on skis before, the first day, some of us couldn't even walk! Our instructor Stela was fantastic, so patient and friendly and she encouraged our group of 12 to support and help each other learn, meaning we all became good friends by the second day and made good use of the pubs in pamporovo, especially Bells pub (cheap and friendly with good music). Snezhanka provided a great place to stay. Food was great with lots to choose from and staff were friendly even though they had limited English. Hotel room was comfortable, although shower doors were both broken it didn't create a huge problem so we just made do for the week. Rooms were clean which is the most important thing and facilities were in working order. Big thanks to Barney, Leona and Michelle, our Crystal Ski reps who worked hard to make sure we had a great holiday. TIP: avoid the bell-ringers at the ski depot, after the first day they get annoying, and some say the only way to get rid of them is pay for the bell! But beware, they attach the bell to a zip on your jacket as a gift, then they remember you a few days later and try and con you out of 10 lev!

Room Tip: Book an apartment if you're a big group as its nice to be able to socialise at the end of skiing...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gemma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator - TMF/SWS at Snezhanka Apartments TMF, responded to this review, March 13, 2013
Thanks for the review but the hotel has its own review page on trip advisor. This page is for people staying in the Snezhanka Apartments managed by TMF and not the hotel rooms used by Crystal. Two very different holiday experiences!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 4, 2013

Had a great time here on a school ski trip. The hotel is friendly, clean and comfortable. Very handy to the ski slopes. All in all no complaints apart from food which was slightly repetative and not always as hot as I would have liked. Would return again!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KimB49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SnowWhiteski, Holiday Coordinator - TMF/SWS at Snezhanka Apartments TMF, responded to this review, March 13, 2013
Thanks for the review. The Snezhanka Hotel actually has its own review page - this one is for the apartments managed by TMF.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Snezhanka Apartments TMF

Property: Snezhanka Apartments TMF
Address: 57 Kniaginia Maria Luiza Blvd | Pamporovo Resort, Pamporovo 1202, Bulgaria (Formerly Snezhanka Apart Hotel)
Location: Bulgaria > Smolyan Province > Pamporovo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Best Value Hotel in Pamporovo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Snezhanka Apartments TMF 3*
Number of rooms: 40
Official Description (provided by the hotel):
Self catered apartments with all the facilites of the hotel on your doorstop. Full and complete holiday organisation. ... more   less 
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Also Known As:
Snezhanka Hotel Pamporovo

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