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Aparthotel Del Clos
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9 - 14 of 17 reviews
Reviewed March 2, 2012

We stayed here in February half term - 2 adults and 2 children aged 7 and 8.

We'd never been on a package holiday before but would definitely do this again! We went with Neilson and flew to Lleida airport which is very tiny and in the middle of nowhere - but it was all very efficient and the coaches left promptly. The transfer was close to 3.5 hours but there was a comfort stop halfway which was great. The Aparthotel del Clos is actually part of the Nordic Hotel (not the Hotel del Clos which is nearby further away from the slopes and could be confusing!). The hotel and Aparhotel del Clos share their facilities and are connected internally through is a maze of corridors, lifts and stairs which means you don't have to go outside to get to the restaurant and the rest of the hotel.

Our apartment was much better than we expected - we had a bedroom, bathroom and then 2 single beds made up in the sitting room (we could have turned them into armchairs each day but it seemed pointless as we spent so little time in the apartment). The main bedroom had a TV, safe and a confortable bed (2 single mattresses and single duvets but one double frame), the single beds were rather more uncomfortable but were absolutely fine for our younger children. The bathroom was huge and very clean - lovely power shower over the bath. The kitchenette was basic but the oven worked well and we had everything we needed (bar a tea towel and washing up liquid!). The cleaners came in every day and cleaned the floor and the bathroom, made the beds and gave us clean towels etc.

We were half board and the food in the hotel really is excellent. Breakfast was served from 8-10 - loads of options with fruit, full cooked English breakfast, continential buffet etc.... The evening meal started at 7.30pm. The choice of foods was incredible - 3/4 courses from a buffet which included a choice of about 15 different meals - meats (eg. steak, sausages, carvery joints), fish (in sauces, grilled), stews (incl. local specialities) pasta etc. There really was something for everyone (although strict vegetarian options were more limited) and our children absolutely adored it aswell. It was like eating in a nice restaurant every day, not just the inclusive hotel food you normally get. The staff were really helpful - no one spoke much English but they really couldn't do enough to help. Also the house red cost 5 euros a bottle and was very very drinkable!

The hotel's swimming pool was bitterly cold, quite small and very crowded - we went in for free but I wouldn't bother taking our swimming things (swim hats needed) next time. The hot tub was nice but small... There is a games room with ten pin bowling, arcades and pool tables. The bar in the main hotel is very nice (photo) and provides free wi-fi (as do most restuarants on the mountains). Smoking is permitted inside buildings in Andorra which is annoying but we didn't find that there were very many smokers so we could still enjoy the bar.

The location is fantastic for skiing. The ski hire shop was literally underneath the apartment (15 seconds walk from the back door) and was very efficient. The free hotel ski lockers were near the back door and we could fit 4 pairs of boots, skis and poles in fine. The chair lift is about a 30 metre ski away which was brilliant.

The skiing was very good. There were lots of great runs - we are a family of mixed ability (no beginners); we were a bit worried beforehand that there wouldn't be enough difficult or long runs but actually it was excellent. It was also relatively quiet - hardly any queuing at lifts - despite its being half term.

The ski school was excellent. English is spoken very well. Our children (2nd time skiing) were in a class of just 7 children - the adult classes (intermediate/advanced) were busier with up to 12 in a class. All the instructors that our family had were from S. America but spoke good English.

Snow was thin the week before arrival but snowed heavily for the first 4 days. Keep an eye on the forecasts before you go - we couldn't quite believe it was going to be -15 degrees but we were very glad for our thermals for the first few days.

There are 2 supermarkets nearby but the bigger one is much better and has far more food - we bought food to cook at lunchtime and found everything very reasonable. Not very well advertised but the larger supermarket has a free bus back to the hotel to help you carry your shopping.

We would definitely return.

Room Tip: We were on the middle floor at the front and it was still pretty quiet....
  • Stayed: February 2012, traveled with family
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2  Thank Travel_as_a_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2012

We stayed here with Neilson arriving on Boxing Day 2011. We arrived at the new Lleida airport which is a strange experience, the coaches were off fairly quickly and our 3 1/2 journey was broken up with a stop at a cafe half way there. Very reasonable priced and a decent coffee.
On arrival at the hotel we checked in quickly at the Nordic Hotel and were sent off to our apartment in block B. Access is by lifts and corridoors so it was excellent as you didn't have to go outside.
Our room was totally adequate for our family with a double bedroom and 2 sofas made into beds. We had a balcony out to the front and very large windows opening onto the slopes. The only problem was it was absolutely freezing, aparently the room hadn't been used so far this season and the radiators weren't working. We had several workmen coming up and trying to mend them but the room was still too cold to stay in. With the help of a Neilson Rep we eventually managed to get an electric heater about 10pm, I was rather brassed off though to be asked to pay a deposit for it though! Once we had the heater on for 24 hours the room did warm through and was really comfortable. They did come and claim the heater back though as we heard a few other people complaining at receptionm about cold rooms.
Now I've had my moan everything else was brilliant. The ski hire shop which is attached to it was fantastic, the skis and boots we all had were all brand new and we were the first to use. They were incredibly helpful and they let my son kept swapping between skis and snowboarding without a moan. The ski lockers downstairs were very handy and you just pay a 10euro deposit at reception for your key.
Access is straight out the back doors onto the slopes and you can go either straight up in the chair lift or walk down to the gondola. You have a choice of 2 ski runs which bring you straight back to the door again, so you don't need to struggle walking back from the gondola.
We were half board so had all our meals at the Nordic, breakfast was always well stocked although sometimes it was a little on the cool side. There was a huge buffet choice so you would have to be unbelievably fussy not to find something to eat. Dinner was again brilliant, a huge choice of food. We had the New Years Eve Gala dinner which again was wonderful, with free wine and live music. The party atmosphere was really good fun, they had dancers, live music, dancing and firworks.
All the staff we came into contact with were friendly and helpful. Our room was cleaned daily with clean towels and the whole of the public areas were spotlessly clean.
We would stay here again next New Years Eve as it had everything we wanted from a ski holiday.

  • Stayed: December 2011, traveled with family
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4  Thank Birkridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 17, 2011

travelled with Neilson through thomas cook- transfer over 3 hours with stop half way- coach was comfortable and enjoyed the great scenery- apartHotel Del Clos rooms clean and comfortable, our rooms were walking distance to the ski lifts but be aware will only be able to use these when comfortable skiing on blue runs (after 2-3 days on beginner lessons) other than that a short walk to gondola upto main slopes- so location was excellent. Food in nordic hotel was excellent with a wide choice every day for breakfast and dinner. We were all beginner skiers and had lessons through neilson and this was money very well spent. We were a group of 8 adults and 10 children (ages ranging from 4-16) celebrating my wifes 40th birthday, the whole experience was fantastic and already thinking of booking again for next year. Advice - if travelling with young children worth hiring ski lockers up on slopes when you get there so you can walk in normal boots with no skis until you are experienced enough to ski to and from apartments.

  • Stayed: January 2011
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1  Thank baldy0209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2010

Excellent location for the chair lift, you can ski to and from the hotel, or a walk to the gondola if you prefer. We kept our ski stuff in a locker literally under the apartment, and then collapsed for an apres-ski drink next door. It really doesn't get closer than this! There is a vast range of slopes, tho not all pistes are well-marked, but it was super skiing.
The apartment was on the corner of the building so quite small but good enough and very clean. The hotel buffet offered a good choice for breakfast and dinner and all staff were friendly and very helpful.

El-Tartar is quiet and our main problem was getting to the bars in Soldeu as the last bus there was at 8:45 or a 20 euro taxi ride! Coming back was easier, a 40 min downhill stroll, which you don't really mind at 3am!

The journey home was a nightmare - 3 and a half hour transfer by coach, 2 hour queue to check-in (some new system at Toulouse airport), and then a 2 hour flight delay (Thomas Cook were NOT popular!). Make sure you stock up on the coffee and snacks before you go through passport control cos there's nothing on the other side! It was a real shame as Andorra was great and it did kind of spoil our plans to return.

  • Stayed: April 2010, traveled with friends
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2  Thank Kittyjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2008

I stayed with my wife and children these apartments in March 08. We stayed in A block with a view of the slopes, the position was ideal being seconds from the 4 man chair to the top of the El Tartar slopes. Also we could watch the kids play in the snow from our balcony.

These are definately the best positioned apartments in El Tartar and work paying extra for.

The apartment itself was modern clean and spacious. The beds were comfortable and the kids were fine in the two sofa beds in the lounge. TV had a variety of Spanish, French and English programmes. There was plenty of space to hand wet ski clothes too.

Breakfast was served in the Hotel Nordic, you access this via a few corridors and lifts, so no need to go outside. The hotel was very beautifully decorated with an impressive foyer. Both breakfast and dinner were buffet style and of excellent standard with plenty of variety. Staff were friendly and efficient.

The ski hire shop is very handily situated below the apartments and we were kitted out very quickly. I did feel though that the skis were in pretty poor condition and not the best value. There is another hire shop just down from the hotel so you could shop around.

There was no heated boot room available and we were told to take our boots to the room. This is OK but not ideal if the boots were very wet. Users of the Nordic ski shop can use cages a few doors away, which are free.

In the evening there is a games room for the kids with a bowling alley and bar.This did get a bit smokey in the night, but has plenty of pool, football and air hockey tables and not a poorly kept token gesture as in many hotels.

The only poor aspect was that users of the apartments have to pay for use of the pool. I was not adverse to paying a few Pounds for the privilege but for the family it worked out about £40 per session (including buying swimming hats which are compulsory). So don't promise the kids a swim!

We did find there was some noise on a few nighs (2am) from youths down the street, but I don't think this was a common problem.

Overall we had an excellent stay and would use these apartments again.

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Thank maxillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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