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“Veri nice and comfortable”

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Pierre & Vacances Andorra El Tarter
Paris, France
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Veri nice and comfortable”
Reviewed March 22, 2014

As every year we went to Ski in Grandvalira. This time we decided to stay at the apartment and we had very nice and comfortable holidays. Location was great, just 10 minutes’ walk to lift chair, staff is very helpful and friendly. And the apartments have everything you need to have an easy holidays.
We look forward to come back next year.

Room Tip: Every apartment is different. It is better to get in touch with the apartments with time to get what...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarionaVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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202 reviews from our community

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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 20, 2014

Minuses:
- rooms are cleaned seldomly
- thin walls
Pluses:
- kind and responsive girls at the reception
- free parking
- not far from ski lifts
- not far from supermarket
- comfortable rooms

So I think it's a good place to stay

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Максим Г
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 31, 2014

- cleanliness of the apartment was not good, even the china was not properly clean
- you have to pay for wifi and also for the parking
- parking entrance is not safe for cars if its snowing (ramp is slippery)
- some important kitchen items missing
- pictures shows that the apartments have a fire place but they are actually covered and not allowed to be used
- when you leave the apartment you have to wash all the china, take the bed sheets and towels and leave them in the toilet, and also take the rubbish out to a container outside the building, this is ridiculous.
- There is no indication where the reception is, which is not located in the same building, actually is almost 200mts away, plus reception hours are limited and if for some reason you get stuck on traffic or delay due to the snow you will find the reception closed and no where else to do the check in
- Instead of taking cash or pre-authorization on a credit card, they choose to copy all the details of your credit card (including the security code) and they keep it till you check out. This is absolutely not acceptable and it should be also illegal, because they actually keep a complete copy of your credit card, when I complained they didnt give me any option, and since I didnt have any place to stay that night I accepted, upon check out the same person told me that some times they accept cash but they dont like to have cash in there.
- The staff has some attitude, they dont like to ear that things are not ok, terrible attitude.
I dont recommend this place, the only good thing about it is the location.

Room Tip: all is new, but bed are not confortable. try to choose a room that is on the 1st, 2nd or 3rd floor...
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank FlyAWAYandFAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Direccion_PandV, Gerente at Pierre & Vacances Andorra El Tarter, responded to this review, February 26, 2014
Dear client,

Thank you for having taken the time to share your experience with us. We are truly sorry to hear that you are not entirely satisfied. In our website you will be find detailed information about each residence and you can contact us for any question. Please be assured that we take all comments and suggestions into account and continually study.

Thank you again for having alerted us, allowing my team and I to remain vigilant,

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pierre & Vacances Andorra El Tarter

Property: Pierre & Vacances Andorra El Tarter
Address: Carretera General II, | Residencial La Solana, Bloc 5,, El Tarter AD100, Andorra
Location: Andorra > Canillo Parish > El Tarter
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #3 of 13 Specialty Lodging in El Tarter
Price Range (Based on Average Rates): $
Hotel Class:4 star — Pierre & Vacances Andorra El Tarter 4*
Number of rooms: 56
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