We stayed here during Benicàssim Music Festival - and luckily we had our own car so that we could take us to and from Benicàssim, it was definitely not walking distance. The outrageous price for hotel customers using the perking garage was some 30 euros for 3 nights.
The room was okay, normal hotel standard, up until we noticed that the bathroom floor was flooded due to a leaking shower on the floor above. Not only did we get someone elses dirty shower waste water in our bathroom, but the water was collected in the cieling where elctrical wires ran! Even though we complained (to seemingly non English speaking staff) we were not offered a new room until the last night - I guess we were lucky not to get fried alive. Someone from Maintenance came and mopped the urine stinking water up, and then it was just to wait for the guy above to take a new shower... and then start all over again, arguing with the unfriendly reception staff.
The area was also quite depressing, newly built high rises, sterile and... just sad.
Amazingly poor service. Amazingly poor English spoken. Amazingly nonchalant staff. Next year we will stay somewhere else, for sure.
- Official Description (provided by the hotel):
- The Gran Duque 4* Hotel is the newest and most modern hotel in the Holiday Resort. Located 370 metres from the beach and 200 metres from the seawater spa, the hotel has a SPA and an outdoor pool with solarium. It has 561 spacious rooms with views of the Holiday Resort. The hotel's excellent service, its capacity and guest attention make it the perfect place to enjoy a family holiday. The hotel has recently been awarded the Family Tourism category, the beach has been awarded a Blue Flag and the Marina d'Or Holiday Resort has been awarded a prize as the Best Family Resort in Spain. ... more less
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- Also Known As:
- Gran Duque Hotel