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Reviewed May 8, 2018 via mobile

Half of the rooms in the hotel are without balcony and of course I should have asked for one if I wantey one they said at the reception. How in the world could I have known that since no one mentioned at the time of reservation. So with two little children and no balcony to just open a space a little bit... Rooms are olderly furnished but well kept. They are pretty clean. The great thing about the hotel is that it has its own pool and is also connected with Terme 3000 with a long hallway so there is no need to go out which I guess is especially convenient during winter. Staff is polite and that is all you can expect. Food tasty, wide variety of choices, kids especially liked fresh baked pancakes at breakfast. Overall it is an average accomodation but a bit overpriced.

Date of stay: May 2018
Trip type: Traveled with family
Thank drpetra83
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janez P, Manager at Hotel Termal, responded to this reviewResponded May 9, 2018

Dear guest,

thank you for staying at our Hotel Termal and for sharing your experience on TripAdvisor.
Guest experience is really important for us. We want to make the time they spend here unforgettable and especially we like to make them feel "at home".
Our best reward is to read that our valued guests enjoy their stay here with us. We're also glad to know that you particularly liked our food, our black thermal watter and courtesy of may co-workers.
We are very sorry you didn't ask for a balcony during the process of reservation, because in the time of your stay we were 100% booked.

Hopefully we will be able to welcome you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2018

We spend a weekend at this hotel - everything was ok, nothing to complain about. The hotel is good but not excellent - you can tell that it is old but everything is kept in good condition. We had half-board and the choice of food was excellent, especially the breakfast.
I had the feeling that 70 percent of hotel guests were Austrian or German pensioners and everything is adjusted to them.
My only criticism is that the prices for drinks at the the hotel restaurant are way too high for Slovenian standards, e.g, 7 euros for 2dcl of wine or 3,80 for a bottle of beer.
But all in all it was a nice experience.

Date of stay: February 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank petka49
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Janez P, Manager at Hotel Termal, responded to this reviewResponded March 19, 2018

Dear guest,
We were pleased to read your positive opinion and compliments about your recent stay at our hotel.

Guest experience is really important for us. We want to make the time they spend here unforgettable and especially we like to make them feel "at home".
First of all we would like to thank you for your comprehensive comment. We are really happy to hear of your pleasant stay. Impressions and feedback from guests are of the utmost importance for us since they help us create best offers and services in accordance with the needs and wishes of the guests and at the same time help us detect any deficiencies.

We hope you may find yourself in Terme 3000 again someday; we will be very happy to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2018

Unfortunately I cannot say anything about the rooms in the hotel because we stayed in bungalows managed by the hotel. When we stayed in the hotel a couple of years ago, the rooms were slightly below the 4* standard.
But I can certainly compliment on the food. There was a vast choice for breakfast as well as dinner (we had lunch at the hotel Ajda and it was also great). Everything was fresh and nicely cooked, so that we ate more than we should. Our 10-year old grand-daughter enjoyed the meals as well.

Date of stay: February 2018
Trip type: Traveled with family
Thank Mira V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2017

the hotel is average , most of the staff there they do not speak english , very old hotel , average rooms and clean rooms, it is good to spend couple of days there in hot weather and enjoy the water sports

Date of stay: July 2017
Thank 844samerj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2017 via mobile

We booked the hotel during holidays and maybe the timing wasn't the best, because hotel was completely booked and crowded.
Room was OK but a bit small and could use a renovation.
Other than that the room had everything we needed, but since it was a double room I would expect to have 2 bathrobes instead of one.
Food was good (self service) and a lot of options to choose from. (Breakfast and dinner).
Hotel swimming pool was nice,clean and wasn't too crowded.

Date of stay: May 2017
Trip type: Traveled with family
Thank LenaG398
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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