we had prebooked that hotel for one night on our way thru austria to the croatian seaside.
we did want to explore also the possibility to stay in that hotel sometimes longer and then to use the healthy spa and wellness.
we do have a little dog (pudel) and when booking the hotel i did mention that.
the answer was, that the dog isn't allowed to the breakfast (restaurant) but else OK.
at the day of arrival we had some sighseeing before and thus arrived late after 5 pm.
unpacking the belongings i left my wife, our dog and the belongings in the lobby and parked the car.
parking took a bit of time.
my wife did not want to wait and tried to check in.
when watching her passport, the receptionist started to complain about our dog.
why not before ?
is it, because my wife is originally born in croatia before having the german citizenship ?
the final decision from the receptionist was, that dogs are not allowed in the hotel.
my word about about the ealier confirmation from the hotel (with mentioned imitations about the restaurant) didn't help.
after some phonecalls a manager appeared proposing a compromise to stay in some outside bungalow.
by that time our patience was gone, and i asked to cancel the stay and to give me a confirmation.
the answer of being not able to confirm the cancellation was another piece to my impression about the poor service of the hotel.
cannot recommend to stay there.
can't believe in the wellness effect after such experience.
- Official Description (provided by the hotel):
- The Hotel Ajda is characterised by a warm and welcoming atmosphere and is visited by guests of all ages - families, older people and young couples. The hotel owes its popularity to the wide variety of options for an active vacation and entertainment for children. The young and young at heart love the Terme 3000 adventure pool complex, which is famous far and wide for its fun-filled features. The Hotel Ajda makes an excellent starting point for trips and excursions around Prekmurje. The hotel is medium-sized and has 157 rooms of various sizes. ... more less
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