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“Poor Service = NOT a good restaurant”

Kaizen Japanese Restaurant
Ranked #1 of 10 Restaurants in Seria
Certificate of Excellence
Cuisines: Japanese
Dining options: Reservations
Restaurant details
Dining options: Reservations
Stony Plain, Canada
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“Poor Service = NOT a good restaurant”
Reviewed December 24, 2012

Grilled salmon was horrible; very dry, rubbery and over-cooked. Wasabi was overly mild and no-where near authentic. Service was horrible; a table arrived an hour later than us and they had one captain and four staff serving them while they keep forgetting our orders and tea refills. On average, it takes 6 requests before one refill arrives. I'm sorry, but regardless of the quality of your food, service really sucks and I would never come back again. Your staff ignored many requests; I voiced this to your captain that it took well over 20 minutes to get a tea refill. I would never recommend this restaurant to my friends; it is quite rude to gossip about your customers in Tagalog.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Kim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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61 reviews from our community

Visitor rating
    35
    18
    5
    1
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • Russian first
  • Any
English first
Sarawak, Malaysia
Level Contributor
52 reviews
25 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“A very decent Sushi Restaurant”
Reviewed December 17, 2012

The place is quite cosy and clean.
The food is good with lots of options.
A good place to organize gathering...

Visited November 2012
Helpful?
Thank Mohammad_Mustapha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seria, Brunei Darussalam
Level Contributor
7 reviews
4 restaurant reviews
“Excellent food and service...”
Reviewed November 7, 2012

I love this place!!! The food's quality is excellent from sushi to fried rice! The have a really diverse menu and so far everything I'd tried have been extraordinary, the place is really nice and the attention is wonderful. I highly recommended it!!

Visited November 2012
Helpful?
Thank Gabyper77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
337 reviews
249 restaurant reviews
common_n_restaurant_reviews_1bd8 203 helpful votes
“Seize the chance for a delicious meal out in Seria!”
Reviewed October 13, 2012

This really must be the number one restaurant in Seria. We have visited on numerous occasions during our three visits in three years to Seria and KB. Lunch, dinner, take-away...we would recommend them all. The best sushi restaurant we have experienced anywhere. Delicious food, super service, and family friendly.

  • Visited May 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mrandmrs111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
29 reviews
common_n_restaurant_reviews_1bd8 14 helpful votes
“Nice food and good service”
Reviewed September 24, 2012

Food are of high standard and fresh sashimi. Waiter and waitress served you with a smile and provided good services.

Visited September 2012
Helpful?
Thank Cindyliew12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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