We stayed at this Japanese Inn during our visit to Yufuin. Initially booked through agoda, later approached by hotel's owner to book directly, which we did.
We found the water in hot springs both indoor and outdoor were lukewarm at best. I went to indoor onsen early morning , windows were open, water was cold.
When we asked to cancel the second night of our stay, only a few hours after checking in, owner was very angry. Even we agreed to pay cancellation charges, she was rude and yelled at us and threatened to goto police. I havenot seen such unproffessional and ugly attitude in any hotel I stayed around the world.
We went there expecting Japanese hospitality, a decent hot spring experience, it was total dissapointment. Having a JR pass, we could have visited Yufu just for the day and pay to soak in one of many hot springs instead of paying that much at Hasuwa for nothing.
I will not be recommending this property to anyone, nor will I ever visit here again! To be fair , she did drive us to train station next morning, which we didnt expect to happen. We were worried about the long walk down to station with the kids that cold morning.
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