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Reviewed January 6, 2019 via mobile

Room was excellent with good view and walking distance inside the station just like its other chain hotels elsewhere. Facilities are pretty new.

The only thing that at breakfast when I was about to finish and asked for another coffee, the waitress told me that I could get one at checkout for take away. 2000 yen for a fairly average western breakfast and couldn’t be served a second cup of coffee? I wouldn’t appreciate such attitude as Japanese service.

Date of stay: December 2018
Trip type: Traveled with family
Thank Missbrainy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_metro_yama, マネージャー at Hotel Metropolitan Yamagata, responded to this reviewResponded January 7, 2019

Thank you very much for staying at Hotel Metropolitan Yamagata this time.
Thank you again for your continued contribution during the busy schedule.
I am pleased to compliment the word of praise.
However, we apologize for the correspondence at breakfast.
It may be that you misrepresented where you wanted to guide us that you could also eat in the room.
Of course, you can also eat it in a restaurant.
We will reconfirm the situation on the day and work to prevent recurrence.
Thank you for your precious opinion.
We are waiting for all of our staff to come again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2018 via mobile

We stayed here 2 nights between skiing at Appi and returning to Tokyo.

We had plans to visit Ginzan or Zao but too tired so just spent the time chilling at the hotel and the connecting SPal mall.

We liked the hotel a lot. Location cant be beat, connected to the train station. Room size was excellent, as well as amenities. It was a step up compared to Richmonds and Daiwa Roynets. The only thing missing was coin laundry.

Spal was small but adequate.

Yamagata city doesnt really have anything. Attractions require daytrips, which makes this hotel's location just perfect.

Out 1st stay at Metropolitan and will now actively look for this brand for quick 2 3 night stay.

Date of stay: December 2018
Trip type: Traveled with family
Thank pigletthepug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_metro_yama, 支配人 at Hotel Metropolitan Yamagata, responded to this reviewResponded December 28, 2018
Google Translation

非常感謝您這次入住Hotel Metropolitan Yamagata酒店。
再次感謝您在繁忙的日程中繼續做出的貢獻。
讚美之詞非常令人愉快。
如果你有一個良好的睡眠,我會很高興。
不幸的是,沒有投幣式洗衣店,但提供洗衣服務。
此外,投幣式洗衣店距離酒店不到10分鐘步行路程。
我們正在等待所有員工再次光臨。
住宿經理

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2018 via mobile

you are in Yamagata for a short trip this place is fantastic. Right outside JR station and opposite a tourist information centre and one great shopping mall, and there is a really good restaurant too if you love tonkatsu. Everything is two mins away.

The hotel itself is well maintained. Very clean and neat and quiet. My room had a magnificent view of the city and mountain range.

Breakfast is good too.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Yuxin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_metro_yama, マネージャー at Hotel Metropolitan Yamagata, responded to this reviewResponded November 4, 2018

Thank you very much for staying at Hotel Metropolitan Yamagata this time.
Thank you again for your continued contribution during the busy schedule.
We apologize for late reply.
Thank you for your compliment.
You can see the mountain ranges of Zao from the room on the east side.
It is a popular tourist attraction.
There is a place called Hirata Ranch about a shop cutlet store near the hotel.
A lot of local people use it
We are waiting for all of our staff to come again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2018 via mobile

Stayed here for one night as transit from Zao Onsen ski place to Ginzan Onsen. Picked Hotel Metropolitan because of its location as it is right on JR station and the bus to Zao Onsen and rental car shops are steps away only.

Turned out not just the location, but the room and service is far from my expectation. Room is huge, modern and clean. Staff is well trained and polite. Price is reasonable. Many good restaurants nearby.

Highly recommend hotel.

Date of stay: January 2018
Trip type: Traveled with friends
Thank LuLu_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_metro_yama, 支配人 at Hotel Metropolitan Yamagata, responded to this reviewResponded May 16, 2018

Thank you very much for staying at Hotel Metropolitan Yamagata this time.
Thank you again for your continued contribution during the busy schedule.
We apologize sincerely for your reply late.
It seems that you were satisfied with your stay and I am very happy.
Thank you for your precious opinion.
We are waiting for all of our staff to come again.
Accommodation manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2018

I liked how the room was fully equipped with toiletries and especially the spacious toilet / bathroom space. The mobile phone that has unlimited internet for guests to carry around while travelling is the highlight. I loved how everything was useful and sophisticated. View from the hotel is beyond words and all worth for the money spent.

Room tip: choose a room facing the road outside the station for the best sunrise.
Date of stay: February 2018
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank janani s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotel_metro_yama, 支配人 at Hotel Metropolitan Yamagata, responded to this reviewResponded May 12, 2018

Thank you very much for staying at Hotel Metropolitan Yamagata this time.
Thank you again for your continued contribution during the busy schedule.
We apologize sincerely for your reply late.
I am pleased that we received compliments such as equipment, landscape etc., and compliments.
Introduced from last year's free mobile phone "HANDY"
Based on the words from customers, I would like to continue studying with all staff from now on.
We are waiting for all of our staff to come again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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