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1 - 6 of 77 reviews
Reviewed December 25, 2016

The hotel is very big and has long long corridors and so depending on the room you stay, it takes several minutes to go to Hot spring, Restaurants, Reception which are apart from each other. Maybe good for Tour groups but not for a solo traveller like myself. The dinner and breakfast served had many different kinds of dishes but almost all of them were tiny so it would be better to reduce number of dishes and maintain the volume of each dish. The nearest bus stop ''Besshoguchi'' is a little bit tricky so it is better to go to Unzen Eigyosho which is the main terminal.

Date of stay: December 2016
  • Trip type: Traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank Keizo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2016

This ryokan is a Western-style rooms which can be used also foreigners.

Select the ingredients of Japanese food, is delicious hospitality dish.
It is high inn the Quality Hotel that can be relaxed stay
It could be satisfied in all

Room tip: It is also close to the bus stop
Date of stay: December 2015
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank kitaura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2016

With fantastic help from the hotel staff was we shown to our room, who is a classic, old japanese room. The facilities was old, and you could easily see that it was old; but that might be what adds to its charm.

The room might be the biggest hotel room I have ever been in, so the size was good. The windows was quite noice when there were some wind, and this is something they should fix.

The hotel is close to the center of the small village, and the are many ways to get around to nearby places that should be visited.

The biggest experience I have from this hotel is the staff. They will do almost everything they can to help you out with every problems you might have. Their english is not perfect, but you will get around.

Staying in this hotel was an unforgettable experience. I also recommend to use their unsen, who was nice.

Breakfast is a fixed menu for every day served in classic japanese style. The food is good. The hotel is big, so there is only free WiFi in the lobby.

If I gonna recommend this hotel for others, then it will be because of the staff, who were perfect, and not the price or room.

Room tip: Recommend room with view over the lake.
Date of stay: April 2016
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Morten G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2015

Staying in this hotel was an unforgettable experience. A lot of this hotel is not what you might expect - no matter how experienced a traveller you are. To begin with the most important: they have really strange pricing policies. Do NOT trust Booking.com on this one. You are not paying for the room (usually based on the max amount of people possible), you are paying per person! So, if you book a 4-persons room it is more expensive for four persons, then if you get a four persons room for three people. Strange, but true. Furthermore, do not expect your classy, hypermodern facilities as in cities. The hotel is old, but that adds to its charm. The rooms are partly Japanese tatami. Breakfast is no buffet, but a fixed menu that changes everyday. The food is good and tasty, though! The hotel is very big, so there is only free WiFi in the lobby. The airco is very good, which is necessary in sometimes very hot Unzen. The major asset of the hotel is its staff. What lovely people! Very, very helpful. Is it raining? A man brings you to the bus. Can't read the 100% Japanese menu of a nearby restaurant? A lady of the staff walks with you to the restaurant and explains for you. No Cola Zero? They walk you to a nearby automat.

Would I go again? Yes, but being well informed adds to the pleasure. Big time.

Room tip: Ask view on the lake and a Japanese room with Western beds - they have them.
Date of stay: August 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Sfitseart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Date of stay: July 2019
Trip type: Traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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