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“Fantastic and friendly!!”

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The Devils Punchbowl
Ranked #1 of 1 Hotels in Hindhead
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Fantastic and friendly!!”
Reviewed August 10, 2014 via mobile

My husband and I stayed here last weekend and it was beautiful! The staff were friendly, the room and ensuite were perfect and clean, the bed was very comfortable, free wifi, tea and coffees making facilities, plenty of parking and easy to find. The food was very tasty...we enjoyed 2 breakfasts and an evening meal each. To top it all, the location!!! Wow! Such stunning walks and views around the Devil's Punchbowl...breath taking!! We walked everyday whilst we were there! A great place to get away from it all. We will be coming back again!

Stayed August 2014, traveled as a couple
Helpful?
2 Thank Kerry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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332 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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  • English first
  • German first
  • Spanish first
  • Any
English first
UK
Level 6 Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 8, 2014 via mobile

Visited here for the second time with family after having such a nice meal before, but left really disappointed. My fish and chips greatly resembled a frozen version and was very tasteless. My husband's burger was fatty and not good either. Such a shame as it is a lovely location, but needs some serious attention to the food that they serve.

Stayed May 2014
Helpful?
2 Thank FairyTaleDreamWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hindhead hotels

Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 3, 2014 via mobile

Arrived yesterday and came home today. The manager was very nice. Staff very friendly. We stayed in the newer part of the building it was very clean. Bed linen was bright white, bathroom to a very high standard.
It was a lovely day and night. The food was beautiful, very hot loads of it. Restaurant and breakfast very good for value. Dont read the bad reviews go and stay there for yourself. We had room 203 and 205 very nice.

Stayed August 2014, traveled with friends
Helpful?
1 Thank Deb R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPBHotel, Manager at The Devils Punchbowl, responded to this review, August 5, 2014
Thank you for taking the time to review the hotel. As a small, family run hotel we are aware that we do not always offer all the facilities that the bigger company owned hotels do so it is important to me that the team try and provide the best customer service possible. Its great to hear that we were able to achieve this and is a great morale booster for the team.

Our Head chef and his team have come up with a menu that caters for a great variety of tastes so it is always good to know that they are hitting the right spot with our customers. Having taken over this hotel when it was on its last legs, the owners have invested a great deal in the bedrooms so its always a positive to know that you were comfortable in your bedrooms. As you said, 'Forget the reviews and come to the hotel for yourself!'
Once again, thank you for taking the time to review the hotel and we look forward to your next visit.

Kind regards,

James Cross
General Manager
The Devils Punchbowl Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haslemere, United Kingdom
Level 6 Contributor
319 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
Reviewed July 28, 2014

Could be so nice, with the park on your doorstep. Lots of new houses nearby, so no excuse now. Could be made into the hotel/bar/restaurant of the area.

Currently the bar is just a tired "boozer". Someone please buy it and make it the place it should be!

  • Stayed July 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank edwowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hereford, United Kingdom
Level 4 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 22, 2014

Stayed here for one night as it was convenient to wedding venue. The room smelt very much of cigarette smoke, we went to reception & they immediately gave us a different room. We had room 303 which was not perfect but much more pleasant. Unfortunately at bedtime we discovered the mattress was rock hard, one bedside light was broken also the light over the mirror in bathroom did not work.
The emergency light over the door has been covered over with brown card & a sock stuffed in the one end. What I was most concerned about was that FIRE doors were wedged open, I removed the wedge but later found them wedged open again!!!!
The one good thing was the Bar Snack we had when we arrived very tasty & value for money.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank 243nana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East of England
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 20, 2014

We recently stayed for a family wedding nearby. Location was ideal. Rooms were in a poor state of cleanliness, particularly bathrooms which had not been cleaned properly following previous guests departure e.g. used soap in shower, insufficient towels. In general the Hotel is in need of a complete refurbishment and modernisation programme. Staircase and corridors dirty, poor state of carpets, fixtures, and fittings etc. Reception small but adequate.
We booked several rooms and were disappointed. Photographs on website did not equate to reality. Cost was reasonable per room per night, however we have stayed in other hotel chains for less, where cleanliness and standards were much better and of an acceptable standard.
However there was an excellent chap on reception when we arrived, who was clearly working very hard to improve the hotel. He was very attentive and had good customer skills with clear evidence of ambition and wish to improve the hotel and probably the only asset the hotel had. His personality shone. Unfortunately it takes more than one member of staff to make effective change in a near failing business. Some staff were lacking in people skills and would benefit from attending a customer care course.
We were told at 8.30pm by a waitress 'no tables available', yet the duty manager had told us food served up until 9pm and there were tables empty! For a business 'needing business' this model of attitude some staff had, did not add up. Breakfast was acceptable. Again dining area for breakfast was in poor state we were asked to leave whilst still having breakfast as staff needed to get ready for lunches. I have never been asked to leave my table whilst still having the meal!! very poor indeed.
A great shame as hotel has potential . Poor value. Noise level high due to weekend activities in hotel.

Room Tip: Don't until hotel refurbished
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank bonequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DPBHotel, General Manager at The Devils Punchbowl, responded to this review, July 23, 2014
Thank you for taking the time to review our hotel. Firstly I would like to apologise for the customer service you received from my team during your stay. I pride myself in the fact that although we may not be as big or have as many facilities at the hotel, we are still able to offer a great service to all our customers. The fact that you did not receive this is unexceptable and is something I will be dealing with immediately.

I have spoken in depth with my house keeping department and gone over the points you raised in your review. I would like to ask you if possible to get in touch with me at the hotel as I would like to confirm a couple of points which you raised in your review. I feel this would help me to effectively ensure that this type of situation does not happen again. The email address is info@devilspunchbowlhotel.co.uk

Kind regards,

James Cross
General Manager
The Devils Punchbowl Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend-on-Sea, United Kingdom
Level 6 Contributor
113 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed July 17, 2014

Stayed for one night in July before a family wedding. There is a distinct smell of damp as you walk the corridors. The reception is tiny but does the job and the overall impression is a place in need to modernisation. The bar/restaurant has comfortable, big armchairs and the staff are very helpful and welcoming overall, although the lady in charge seems a little forbidding. a large group of us had dinner and the food was well cooked and presented. I would not hesitate to eat there again although it is not cheap - it is a medium price. It is a step to the devil's Punchbowl and well worth a look but not somewhere I would build a trip around. The town itself is pretty and the people very pleasant. The drive from London is easy and, once you get off the motorway, the countryside is lovely.

Room Tip: Hard to say. The ground floor is convenient for older travellers and all the rooms seem alike. All h...
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  • Stayed July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
5 Thank DonnaH48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Devils Punchbowl

Property: The Devils Punchbowl
Address: 52 London Road, Hindhead GU26 6AG, England
Location: United Kingdom > England > Surrey > Hindhead
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Hindhead
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Devils Punchbowl 3*
Number of rooms: 32
Official Description (provided by the hotel):
The hotel was originally built as a country residence for the Hon. Rollo Russell, Whose father, Lord John Russell was England’s first Liberal Prime Minister. Sometime during the early 1900’s, The house known then as Thorshill was leased to a part time minister of the local congregational church, he and his wife, ran Torshill as a private guesthouse up until 1949. The building has been a hotel ever since. Nowadays set in picturesque and peaceful location, right opposite The Devil’s Punchbowl itself, The hotel is the best place to relax in a truly rural setting. We can meet all private and business needs with 32 spacious bedrooms, The superb Thorshill Restaurant offering excellent cuisine & wine, our traditional pub and a conference and function room, all equipped to the highest standard. ... more   less 
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Also Known As:
The Devils Punchbowl Hotel Hindhead
Devils Punchbowl Hindhead
The Devils Punchbowl Hindhead, Surrey

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