We booked to stay at this hotel with 2 other couples. We booked a family room as we had our daughter with us. Upon entering our room it smelt of dogs and there were dog hairs all over the carpet. I opened the window and left it for a couple of hours. When we got back and were in the room with the door closed the smell was awful. I told reception and they said that the smell couldn't be from the room as a dog had not been in that room for a long time. When I mentioned the dog hair he just shrugged his shoulders. I asked for another room but none were available. We booked in premier inn and upon leaving we're told we would still have to pay or the room. I said I was willing to move to a room that hadn't had pets in and we werent advised it was a pet room at the time of booking. After much debate and confrontational attitude and phone calls to the manager we were told we wouldn't be charged. No apology from the hotel for all the incovienience we ended up having to drive and check in to another hotel, missed our evening meal reservation and we separated fom the rest of our group. Never again. Premier inn was £20 more expensive, but the staff were polite and more than anything the room was fresh and clean!
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Expedia, Hotels.com, Travelocity, Booking.com, Orbitz, TripOnline SA, Agoda, Hotwire and Cheap Tickets so you can book your The Normanhurst Hotel and Restaurant reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Normanhurst Hotel Sale
- The Normanhurst Hotel And Restaurant Sale, Greater Manchester