We stayed at Mosaic for 3 nights in August 2010. We had a good trip inspite of the service. On night one, we informed the front desk that the pool water was green and had an infestation of bugs. She informed me these things happen, it's an outdoor pool. Well, the next day, the pool was shut for 24 hours. The reason we went to Mosaic was for the kids to swim. We paid extra for a poolside room. Front desk told us it was no big deal, that the pool was only down for 24 hours and that they needed to clean it for their guest on the long wind. So, at this stage, we were clearly unwanted second rate guests. An offer of 10% off of one night's stay and complimentary late check out was weak. Finally, the Mosaic workers smoking in a family section right beside my kids was enough. We will never stay at Mosaic again and would highly recommend avoiding this hotel.
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- Also Known As:
- Mosaic Hotel Blue Mountains
- Mosaic Hotel Collingwood
- Mosaic Resort Collingwood
- Mosaic Blue Mountains, Ontario