I went to the Mosaic two years ago and the services and amenities were well kept than considering it was still fairly new. I recently went with my family and my in-laws from August 19th to the 21st. We took 2 rooms. I noticed the rooms are now showing signs of wear and aging. Scratches on doors and worn down couches and pillow couches which are discoloring tell me they need to refresh the hotel. My kids slept on the sofa bed and these are not comfortable to sleep on anymore. The mattress is flattening from use and definitely needs to be changed. If your kids are 12 or older consider a room with two beds. The room was otherwise kept well.
Air conditioning in my in-laws unit did not work properly. The engineer who serviced the room said the air conditioning unit needs to be pulled out so why rent this rom out given the issue? The latch on their door that keeps the door open when you step out of the room broke, again a sign of aging. The biggest disappointment is the pool area. The hotel typically attracts young families and with young kids and they just don't have enough lawn chairs. It doesn't even support half the guests in the hotel. We saw people sitting on the paved deck on their towels or on the grass because there was not enough chairs. Not good for a hotel of this stature. This was the same problem two years ago too. You would have thought they would have opened up an area to fit more chairs, but nothing.
The upkeep to the pool seemed to be poor. When we arrived at the pool, the water seemed to have a cloudy murky look. It could have been so many kids and adults going in with sunscreen, I'm not sure, but it did not look clean or clear.
Nonetheless, the hotel is still in the village and is in a good location to nearby attractions and restaurants. The check-in was fairly quick. I'd say the hotel is probably now a 3 star. No way is it a 5 star anymore and giving it a 4 is a bit of a stretch.
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- Also Known As:
- Mosaic Hotel Blue Mountains
- Mosaic Hotel Collingwood
- Mosaic Resort Collingwood
- Mosaic Blue Mountains, Ontario