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Traveler rating
755
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48
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All reviews o b one bedroom suite oliver bonacini valet parking heavenly bed spg member hot tub hotel restaurant small kitchenette ski lockers outdoor pool late check mini kitchen dining table get away march break great family
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Reviewed 3 weeks ago

It was my first trip to Blue Mountain and will not be my last. The fall colours were amazing! I was greeted by a few staff and the service was great at reception. We parked underground for $20. The room was clean and looked over the pond, village and pool area. We walked around the village, had dinner and then went to the hot tub/heated pool. We were only there for one night, but would definitely return. One small hiccup was at midnight it sounded like a smoke detector battery beeping. I called reception and they came immediately. It was the battery in the carbon monoxide detector. Problem solved, but it was a bit annoying that late at night.

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
Thank CBC122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2019

Great stay at the Westin Trillium house! My fiancé and I had a couples massage booked at the Scandinavian so stayed here for the weekend.
We were upgraded right away. Very friendly. Beautiful tidy rooms. Would highly recommend

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Jennifer V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2019

This is a really difficult review to write as we are avid Westin guests. We stayed for 3 nights from 22nd September, we were staying for our wedding anniversary, so it was lovely to be upgraded from a standard room to a 2 bedroom suite. We were given room 515 on the fifth foor which had a view of the mountains, I could imagine in the snow this would look stunning. There was also some local beer and a box of chocolates waiting for us which was a lovely touch. There was a kitchenette with a full fridge/freezer, microwave, dishwasher and toaster. There is a charge of $20 per day for self-parking ($30 for Valet), the self-parking is located under the hotel. The hotel is located in the village, you walk out the back door of the reception area and you are there! The sofa in the living room was a sofa bed, which needs replacing as it sits on a slant, so to actually use it as a sofa is not very comfortable, we did ask maintenance to have a look, but it seemed the same, we put a blanket under the cushions to try and keep them more upright. The issue for us was housekeeping, we couldn’t understand whether this was a normal full service hotel, it definitely did not have the Westin standard. When we checked into the room, we noticed the bed was not made perfectly (as is normal with a Westin Bed – it’s the heavenly bed you want the most!) We didn’t think too much of it until the following day when we came back and the bed was hardly made at all, basically the top had just been pulled over the bed! We advised reception and the hotel manager came out to speak to us and was so apologetic and embarrassed by the photos we showed her. The bed was remade whilst we were out for dinner, which then looked like it should do! However the next day, the bed still didn’t look right, it wasn’t as bad as the day before, but still not the Westin standard, there was also dirty wine glasses just left on the table in the living room. We did normally put everything in the dishwasher each day, but at no point was it turned on (not sure if this is something they should do, or if we should, but for the amount we were using, there was enough in the cupboard to keep us going). We did receive a nice gift from the hotel manager apologising for the bed issue, but for it to re-occur the following day, there is a bigger issue here. I have seen that there are other comments recently on housekeeping standards, so I do not believe this is an isolated incident.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank kelwez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KevinKingsbury, Manager at The Westin Trillium House, Blue Mountain, responded to this reviewResponded October 9, 2019

Dear Kelwez,
Greetings from The Westin Trillium House, Blue Mountains!!

Thank you for taking the time out to complete the Guest Satisfaction Survey in regards to your recent stay at the Westin Trillium House, Blue Mountain. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We sincerely apologise for not being able to deliver the true Westin and heavenly bed experience.

We have shared your feedback with the appropriate team members to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we really hope to have an opportunity to better your experience with us whenever your travels bring you back to Blue Mountains. Do feel free to reach out to us at info@westinbluemountain.com if there is anything we could do to make this better for you. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Blue Mountains.Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2019

My family and I visit this hotel once a year and it truly offers something for everyone! The outdoor pool and hot tubs are spectacular, there is a lovely gym and sauna for guests as well. The staff are so welcoming and very customer service oriented, the rooms are always spotless and conveniently equipped with a kitchenette. This is so handy for a quick coffee/breakfast in the morning before you set out to explore all that Blue Mountain has to offer! We love this hotel for our family or just for the two of us to getaway. You will not be disappointed!!

Room tip: Ask for a room away from the elevator if you are looking for quiet
Date of stay: September 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank RMTTRAVELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2019

It was my first time in blue mountain and first time in this hotel, and it was an excellent choice.
Great welcoming from the staff, and very easy check in process.
The room is very clean and bed if comfy.
What i like the most on this hotel is the details. They take care of everything in order to make your stay exceptional stay.
In the Room you have beautiful real flame fireplace, microwave, coffee maker, kettle, safe....etc
Heated swimming pool and Jacuzzi, sauna and gym. (All are awesome)
You can still use all hotel facilities after checkout including car parking till evening.
housekeeping staff are helpful and professional.
I love the place and sure i will visit again.
Thank you all

Room tip: Rooms with village view are best view in summer
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank Fouad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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