Just got back from a few nights up at the Westin Trillium House.
I spend the majority of my time on the road, holding top tier-elite status with Starwood, Marriott and Hyatt. I'm in and out of a ton of different hotels and resorts, so I'm in a pretty good position to give an objective view of the place.
*** Top Tips ***
1) Park your car at the free lot instead of paying the $15 a night. Even if you're only coming to the restaurant located on site (Oliver Bonacini) it isn't worth the extra cash to park on-site. When you make the left turn onto Mountain Dr, the parking lot will be the first driveway on the right side. (Behind the dirt pile as pictured over here: http://tiny.cc/58qgs) Pull your car up to the hotel first, unload the luggage, and check-in. I was asked by the desk staff twice if I needed parking, again once I mentioned the free lot, and family staying with me were approached by valet staff. Smile and say no.
2) Unless you're planning to eat out every night, make a quick stop on your way through Collingwood. Rooms are equipped with a Kitchenette, which includes a stove-top, microwave, dishwasher, fridge and enough cutlery to serve a family. Cooked a few nice meals during the stay.
3) If you are staying on a weekend, and you care about noise levels, request a room that does not face onto the pool/pond area. There are several bars that tend to have the loud and obnoxious crowds in them till last call.
*Service and Price*
It's not up to Westin standards, simple as that. I stay at a ton of different Westin properties and I can guarantee you its one of the lower end groups of staff I've encountered. If you're a Gold or Platinum SPG member, keep in mind that late checkouts are not guaranteed whatsoever at this property. Asking at check-in or during your stay for the 4PM checkout results in a very scripted, very impersonal reply. Morning of my checkout I walked down to the desk, asked about late checkout and was flat out told "No, we're not doing it for anyone". Countered with a polite "Look, I know its not a guarantee but could we do 12 or 1 instead?" Got nowhere but was offered access to hotel facilities for the rest of the day.
General experience with staff was underwhelming. Again, nothing that I would describe as negative, just 'meh'. It's a Westin folks, and you're probably going to shell out a decent amount of cash to be here for a few nights. Having friendly and attentive staff isn't something you should be hoping for at this price level.
*** Facilities ***
The loft suite I received was nice. King bed, queen upstairs in the loft and a queen-pullout couch. The usual scuff-marks on the walls and the furniture looked a little tired, but overall it was a decent room with some good memories.
The outdoor pool is pretty good. Those splotches you see at the bottom of the pool are just concrete like a few other reviews have mentioned, nothing to worry about. Very clean and well maintained area. Sauna and workout room were nice too.
- Official Description (provided by the hotel):
- The Westin Trillium House, Blue Mountain, just two hours northwest of Toronto is nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment. ... more less
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- Also Known As:
- Westin Trillium House Blue Mountain Hotel Blue Mountains
- Westin Collingwood
- Westin Trillium Hotel Blue Mountain
- Collingwood Westin
- Westin Trillium House Blue Mountain Blue Mountains, Ontario