I had to make a last minute trip to Collingwood and needed a place to stay. There were not many hotels with availability . This hotel is slightly more expensive but the pictures of the hotel made it seem nice . I decided to give it a try.
I was concerned reading the reviews about the frog bits and I did discuss this with the hotel prior to visiting. They said that due to the proximity to the pond there are frogs but that mostly they would not be an issue.
I decided - with some hesitation to give the hotel a try.
We arrived a bit early- about 1pm and check in is at 4pm. I was told me room was not ready but that it would only be about 40 minutes. They gave me a keycard so that we could park the car and use the pool if we wanted.
We chose not to use the valet service and parked the car ourselves. The dirt lot next to the hotel was really close and most people would have no problem parking there. We chose the underground parking and disability parking spaces were very close to the elevators .It was well lit and very convenient.
The lobby is lovely ,clean and spacious. I was asked if I needed assistance when I was waiting for another employee to come back from checking if my room was ready and that was excellent service. There was initially only one person at the small check in desk but as it became busier more and more employees arrived to assist the customers so the wait was never long.
When I finally came back to check in officially to my room it was after 4 pm. Here is my biggest concern - the hallways are littered with the sheets from beds and garbage bags from rooms. I can't say they were being negligent it seems that is their standard process - to leave them in piles beside the door in the hall, waiting for someone to pick up the sheets and the trash bags later. It is understandable but I think if check in time is 4pm then they should be gone by 4pm . Every few feet was another pile. I even took a picture. It didn't ruin the trip or anything - I just think it was a bit mismanaged .
The room was lovely. The couch and bed were very comfortable and I was able to sleep like a baby. They have many pillows which is nice. The balcony is very large and the view was wonderful . The Kitchen has everything you need and while the fridge is small it can hold the necessities for a short stay. The double headed shower was quite nice and it was convenient to also have a separate bathtub. The fireplace was beautiful - we turned it on just to see it and I think it would be very nice for a winter trip.
The restaurant looked very nice but was a bit expensive for basics like french fries. The room service menu has a lot of the items from the restaurant and the food was pretty tasty . The presentation wasn't that impressive but I enjoyed what I ordered.
They has some really good deals when you ate later in the afternoon on the patio.
The pool was fairly large and it was easy to get a little corner to yourself even at the busier times. It was pretty warm but still refreshing on a hot day. There were many chairs and we had no problem finding ones to use. There were also tented areas for a little shade .
There was a bit of gravel on the bottom of the pool but you barely noticed. Pool seemed clean and not overly chlorinated . The big hot tub was almost as big as some pools and it was very pretty. It wasn't really really hot but definitely warmer than the pool .They seemed to have enough towels for anyone swimming when I was there.
I did not see a frog . I did see staff picking up bits of papers or garbage from the bushes now and then to keep everything clean. That was good that they keep the area tidy.
There were live bands across the pond that were very loud but played fairly popular songs most people would probably like so while sitting at the pool it was actually kind of entertaining. At night you could only hear them if you were outside at the pool or on the balcony so they didn't bother me even though I was facing them .
Check out was super easy and overall it was a nice hotel to stay at. I would consider visiting again .
I think that just about covers it.
- Official Description (provided by the hotel):
- The Westin Trillium House, Blue Mountain, just two hours northwest of Toronto is nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment. ... more less
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- Also Known As:
- Westin Trillium House Blue Mountain Hotel Blue Mountains
- Westin Collingwood
- Westin Trillium Hotel Blue Mountain
- Collingwood Westin
- Westin Trillium House Blue Mountain Blue Mountains, Ontario