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“Great Hotel in a Great Location!”

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Westin Trillium House Blue Mountain
Ranked #1 of 8 Hotels in Blue Mountains
Certificate of Excellence
GreenLeadersBronze level
Reviewed December 28, 2008

Went for a quick weekend of R and R! Didn't plan on skiing at all although the weather wasn't cooperating with skiing anyway with 20mm of rain failing on Saturday.

The room was wonderful. Didn't like the view from the 1st room they gave so they moved us to a Mill Pond view room on the 4th floor which had views of Georgian Bay and the lighthouse in Collingwood. Great amenities including plates, utensils, microwave, coffee maker, small fridge, etc.... Little table and our deluxe room had a chair and a two seater couch. The typical heavenly bed wasn't the largest. Would have prefered it to be a king or at least queen size bed. The sheet were a little too crisp as well, or startchy even!

Valet parking is the better option at only $5 more per day.

The best part of the weekend was the massage at Le Scandinave, as well as the whole Nordic bath cycle. Definately worth a visit.

  • Stayed: December 2008, traveled as a couple
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Thank TORN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 15, 2008

We were able to secure a decent rate at the hotel through a travelzoo promotion. Initially we booked a 1 bedroom suite and when we checked in, I paid a little extra to upgrade to the one bedroom with den (which could easily accomodate 6 people). The hotel staff were extremely friendly and went out of their way to make sure you were happy with everything. As we were there to ski, it was great that they had free ski lockers for us to use and they were right on the main floor across the road from the hill. We did the self park and still had to pay $15 a night but after staying in the Intrawest village before, I was aware that it is standard practice in the area. While we were there, we had a ton of snow fall so paying for the underground parking was well worth it. It is less than a 5 minute walk to the Blue Mountain village and we had a room with a view of the pool area and Christmas lights of the Village shops. It was beautiful.
Our room had 3 tvs, a DVD player and a full kitchen along with a dining table for 6. There was a desk area for our computer and the den was really more like a 2nd bedroom as it was quite private. Both couches in the living room and den pulled out for sleeping and considering they were pull outs, they were very comfortable. It was a nice touch having the robes in the closet as we used them to go down to the outdoor pool and hot tub during a snowstorm! Note, there are 2 outdoor hot tubs and the one that is almost a part of the pool is warmer!
Our kitchen was fully equipped and we brought food and prepared our own meals to save some $.
There is a room for the kids on the main floor to play video games and I did see a Westin kids' room but there was nothing going on in there.
If outdoor swimming is not to your liking in the winter, you can pay to go to the attached Plunge Aqua pool that has an indoor hot tub, and some small slides and jets for the kids to play in along with a full size pool.
My only negative comment would be that the rooms were quite warm and a little on the dry side. We tried putting on the fan and turned the thermostat to cool but it never went below 75 degrees in our room. The other minor issue is that there is only one set of elevators (which are very fast actually), but they aren't centred in the building, which is very long and narrow, so it's quite possible your room can be very far from the elevators and you may have a long, and I mean long, walk. Not a big deal in regular shoes, but when you have your ski boots on, it seems like a forever hike. If this may be an issue for you, request a room close to the elevators.
Overall, our family had a wonderful time. The hotel room was clean and in excellent condition and we would certainly recommend it to our family and friends.

  • Stayed: December 2008, traveled with family
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Thank jetset_woman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2008

I stayed with my family consisting of 4 adults. We booked a one bedroom suite complete with kitchen, fireplace and sofabed.

The hotel was very clean, and had very good service. Since there were 4 of us, the hotel had already bought in a etrxa bed with comforters and sheets which was nice to see. Although there was only 1 bathrobe for 4 people, so we requested more and within 2 minutes someone had brought them to us.

Parking is $15 for each night which is a bit of a ripoff. Internet was also something like $11-13 a day which I thought should also be included.

We had 2 TV'S which were the older style ones. A dvd player was also included with the main TV.

The View from the balcony to the Village and outlooking to wasaga beach was amazing. Orginall we had mountain view, and we were switched to Village view. This made a Huge difference. Do not get mountain view as all you will see grass and constuction going on. I would request village view before booking.

Overall we got a good deal on a room during the low season, otherwise during high season the daily rates can go up $400 - 500 a night which is expensive.

For me the having the full kitchen, with dishwasher, microwave, oven, kettle etc.. made the biggest difference. We are able to cook our own food.

Hotel food service is really expensive. it was something like $4.50 for a glass of orange juice and another $4 for delivery to your room.


Considering everything I would defintley recommend this hotel and would visit again in the future.

  • Stayed: November 2008, traveled with family
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Thank agshaikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2008

Stayed here for just one night at the end of August. Felt like hotel was brand new but was in fact 2+ years old. Nice touches like kitchenettes and DVD Players, clearly rooms all geared towards families with kids unlike some of the other condo hotels on the other side of the village pond.

Couldn't start fireplace, most hotels would have shrugged and said 'it's august, the fireplace is busted, deal with it' but the Westin gathered up all our belongings and moved us to a huge suite on the top floor, with the fireplace already on to demonstrate it was working. This is what I expect of a Westin but haven't received it in years.

There is free parking throughout hte village, so no need to pay the $15.

One tiny flaw as noted in previous reviews - the hotel seems very modern, but the rooms all have very dated televisions. A mass purchase of LCDs would really kick this hotel up a notch.

Would recommend, and will likely return.

  • Stayed: August 2008, traveled as a couple
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1  Thank your_ad_here
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2008

My husband, 2 teenage daughters, and I just returned from a 3 night stay at the Westin Trillium. We loved it! We felt pampered and well-looked after.

Check in went very quickly. We were shown to the elevators and then began our long trek to our room. Once we got off the elevators on the 3rd floor it seemed to take forever to get to our room which was surprisingly far from the elevator.

We were pleasantly surprised when we got to our room. We booked a one bedroom with a queen bed and pull out sofa. The room felt quite spacious and both the bedroom and main room had doors to the balcony. The balcony over-looked a pond and the village, and we could see Georgian Bay in the distance. We were a bit bothered by the construction going on across from us which took away from the nice view and made sitting on the balcony not very relaxing, but with the doors closed nothing could be heard in the room.

We wandered around the village which is filled with restaurants and expensive stores - it was all a bit too 'cute' but very pretty to walk around at night. The restaurant in the hotel was far too expensive for us so we drove into Collingwood for our meals. Some of the reviews here mention how expensive the 'add ons' are but they can all be easily avoided - we had no trouble sticking to our frugal budget.

The staff at the hotel were great! We had problems with the double-headed shower not working well and the shower door wouldn't close - within 5 minutes of my reporting the problem a very nice maintenance man arrived at our door and fixed both problems quickly and well.

Our two teens didn't sleep well on the pull out double sofa which was very uncomfortable, particularly for two people. I inquired about the cost of a rollaway and found out it was free - a lovely, comfortable cot was brought to our room within 30 minutes.

The pool was a disappointment. The weather was unusually cool for August and the pool wasn't warm enough for us or for many other guests who chose to stay in the hot tubs.

Overall we loved our stay and can't wait to go back.

  • Stayed: August 2008, traveled with family
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Thank quixote43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2008

We stayed 3 nights in one of the deluxe one-bedroom suites with den. There were 2 pull-out couches and 3 TVs, a well laid out kitchen with high-end dishes and cutlery, and huge bathroom with separate glass shower. We were on the 2nd floor with a view of the pond, Village, and part of Blue Mountain.

The pool area was comfortable, in a nice setting, but at the end of the day the pool water was cloudy. Not one single staff member was around to clean the pool area or check the chlorine levels. And we were there for about 1.5 hours. And we had to wait 20 minutes for someone to come around with fresh towels.

We were originally assigned the "mountain" view but I knew we were going to be looking out on the road and some construction so I asked for a higher floor facing the Village. This view is more entertaining and pretty at night. The front desk person was very accommodating.

We loved the layout of the room and the Heavenly Bed. As previous reviewers mentioned, it was surprising there were no flat screen TVs. We were also missing the standard stationary set and pens. Our bathroom didn't have the other standards like shower cap, shoe shine and sewing kit. Whether or not you're supposed to get these things we don't know.

Because we were with 3 children we were happy to see other families enjoying the local attractions and hotel facilities. But we have to say the place was overrun with kids and teenagers. It is akin to a Disney-like resort setting. By late evening the hotel was surprisingly quiet, but the music blaring from the Village was not!

Negatives:

For a high-end hotel I was disappointed with the level of service. Most of our questions came with answers like "I'm new to this area so I don't know" (then not getting an answer!), and "I THINK that's how you hook up to the wireless connection". And the generally young staff rarely smiled. It's always nice to see people in the service industry doing exactly that: SERVICING customers...you get the feeling these young people are there just for a summer job.

It also feels as if this Westin's staff aren't as well trained as others in hotels of this standard. When you are paying relatively high prices you expect the service to match.

It is also disappointing to see the $11/day internet connection fee (when at most hotels it's free), and the $15/day parking fee.

Positives:

Do try the signature restaurant on the main level of the hotel...great food. If you're looking for cheaper eats there are a few good eateries in the Village a few minutes away.

If you're looking for a romantic getaway, don't come during summer or school breaks! But if you're looking for a fun family adventure this hotel is a treat for kids as there's lots to do in the Collingwood area while enjoying relatively luxurious accommodations.

Of all the suite-hotels that include kitchens we've stayed in, this is by far the best designed and well stocked kitchen we've seen. The tiny dishwashwer was clean and quiet, the microwave was huge and brand new, the cutlery made breakfast more enjoyable, even the frying pans are better grade. It's those little details that made the difference for me.

If you can get a deluxe suite at a good price this place is worth a try.

  • Stayed: August 2008, traveled with family
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Thank puilam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2008

While the rooms were comfortable and spacious, the ambience offered to older couples and seniors leaves much to be desired. The hotel/resort is totally geared to families with small children, who run the halls and lobby area without supervision. Noise, noise, noise!
The adjacent "village" is an artificial construct that offers gimcrack goods to the t-shirt, cargo shorts and sandals set.
Although the hotel is located in a beautiful landscape, it has no views of Nottawasaga Bay. The main scenic attractions of the area are the shores of Lake Huron/Georgian Bay and the Blue Mountain Ridge. This resort is located so that it takes advantage of neither one.
Beware! Bring your lunch! Meals and room service are overpriced. Coffee and cereal - $37.00.
For older travellers, find a good B&B.

  • Stayed: August 2008, traveled as a couple
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1  Thank seniortraveller_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Trillium House Blue Mountain

Address: 220 Gord Canning Drive, Blue Mountains, Ontario L9Y 0V9, Canada
Phone Number:
Location: Canada > Ontario > Grey County > Blue Mountains
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Blue Mountains
Price Range: $166 - $454 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Trillium House Blue Mountain 4*
Number of rooms: 224
Official Description (provided by the hotel):
The Westin Trillium House, Blue Mountain, just two hours northwest of Toronto is nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment. ... more   less 
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Also Known As:
Westin Trillium House Blue Mountain Hotel Blue Mountains
Westin Collingwood
Westin Trillium Hotel Blue Mountain
Collingwood Westin
Westin Trillium House Blue Mountain Blue Mountains, Ontario

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