We booked a 1 bedroom suite for a 3 night stay, August 4th to 7th. Upon arrival we were greeted by very friendly and helpful valet/bell staff. However, upon entering the hotel lobby, there was an extensive line up for the front desk. We arrived at approximately 4PM (hotel check-in time) and waited 20-30 mins in line; there were 3 front desk agents working. Once at the desk, the check-in process was quick and the front desk staff member was very friendly and helpful. Unfortunately we were unable to get assistance with our luggage because all the luggage carts were in use at the time.
Our room was exactly as expected. It was on the ground floor with a large walkout patio. The kitchenette was very useful during our stay and the bed/pillows were very comfortable. The bathroom was large and spacious, great shower, ample towels (although they could have been a little thicker and softer) and a large soaker tub. Unfortunately the previous guest left behind an item that was inappropriate for a young child to see. We contacted guest services and staff attended immediately to the issue; we were compensated with complimentary wi-fi for the duration of our stay.. The housekeeping staff apologized explaining that a bachelorette party occupied the room prior to us.
The location of the hotel was very close to the activities on the mountain and to the children's playground. Plunge aquatic centre was directly beside the Westin and it was perfect for our 3 yr old son, he really enjoyed himself. In our opinion, tweens and teens would find Plunge a little boring. It was great that the resort had a private beach for their guests. It was relatively clean with some services available. Unfortunately, there was very little food available for purchase, sadly we were informed that they only had hot dogs because they ran out of sandwiches. There was towel service and rentals available, and there were ample plastic lounge chairs for the guests. The restrooms and change area could be better, there was a portable trailer with restrooms and a small wooden outdoor change area closeby. A "Kids Club" was advertised on their website. Unfortunately we did not receive the "welcome bag" described on their website and the room was a big disappointment. It was merely a small room with a few toys, a television and table/chairs; nothing to entertain and hold the attention of our young son.
We only ate one meal at the hotel at Oliver and Bonacini. We ordered take out for a late night dinner. It was difficult to get through to the restaurant at approximately 9:30 PM, we were constantly connected to the restaurant's voicemail. Guest services were able to assist us by connecting us to the restaurant manager. She gladly took our order and it was ready for pick up in 15 mins. When I arrived to pick up the order, the staff were not able immediately available to assist. When I asked a waiter for some help, he pointed me in the direction of the take out bag on the bar. When I inquired about a receipt and signing for the charge, the staff responded by saying that they did not take the order so they don't know where the receipt was.
We ordered the O & B mac and cheese with bacon and the chicken and leek potstickers. The food was delicious and a perfect serving size!
Overall, we enjoyed our stay as we were looking for a "hotel" experience rather than a "condo" experience at Blue Mountain. The staff were extremely friendly and helpful but there definitely could be some improvements at the hotel and with their activities.
- Official Description (provided by the hotel):
- The Westin Trillium House, Blue Mountain, just two hours northwest of Toronto is nestled between the shores of Georgian Bay and the heights of the Niagara Escarpment. ... more less
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- Also Known As:
- Westin Trillium House Blue Mountain Hotel Blue Mountains
- Westin Collingwood
- Westin Trillium Hotel Blue Mountain
- Collingwood Westin
- Westin Trillium House Blue Mountain Blue Mountains, Ontario