I visited the Blue Mountain during the New Year's Eve period with my husband for a week long getaway. The mountain was fabulous and even though it was -3 degrees we still had a blast skiing. We also attended their NYE party and had a great time listening to their band and dj. I was a little let down though that there were no snack options and a cash only bar. The mountain was great and it was very easy to rent skis and boots and they had a very good system to make it easy on you just like any other resort. However, I was very disappointed by my time with Activity Central. I tried contacting them more than a week before we were to make our trip so that I could book things ahead of time. They never would answer their phone, and it took them two days to call me back at a very inconvenient time. As soon as I got ahold of them, the booking process was very easy and I was promptly emailed a receipt. However, we arrived to the resort and immediately went to AC so that we could sign our waivers and get our tickets for our activities off the resort. After getting our tickets we were told by the head person (Barb) to wait to be picked up outside the village. We were confused by this because their website said we were to drive, but she assured us she had emailed them and there would be no problem and she wanted them to pick us up. So we went to wait before our assigned time, so there would be no issues and we waited, and we waited, and we waited some more. So after waiting a half an hour in freezing temperatures I tried to call AC and low and behold again they would not answer their phones. I was then connected to guest services who told me they would let AC know and then hung up on me after I tried to get ahold of someone for 10 minutes. So, after no one calling us or anything we headed for AC since it was past the start time for our excursion to start anyways. After getting there we were told it was out of their control and we probably wouldn't be going to snowmobile because they had no idea what was going on and it was anyone's fault but their own. There were no apologies given, just excuses as to why it was not their fault that no one contacted us or came to pick us up after a half an hour. And then magically they got ahold of the driver to come pick us up so we could attend our excursion and were told to HURRY. They did everything they could to try to appease us, but in the end it just comes down to laziness. There is no reason we couldn't have driven ourselves, and in fact the driver had no idea he was supposed to pick anyone up because he was not notified and assumed we would drive like everyone else. We would have had no problem driving ourselves, but we were told not to. I was extremely disappointed in AC's performance and their lack of preparedness when it comes to setting up activities off their resort. I would definitely visit here again, but in the future I will be booking my own events off the resort. The village was fantastic and I loved that there were so many restaurants to choose from. I wish there had been better shopping and maybe some small events going on to keep us busy, but we had a fantastic time no matter what. The mountain is beautiful and there are tons of different slopes to try, they even pick you up around the resort so you can try whichever ones you want.
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