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“Horrible, Rundown, Overpriced Resort”

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Mountain Springs Resort and Conference Centre
Ranked #8 of 8 Hotels in Blue Mountains
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Horrible, Rundown, Overpriced Resort”
Reviewed August 12, 2011

Stayed here two days in February. Upon arrival with my son they showed me to something completely different from the website pictures. When I complained they said they were full and essentially could do nothing for me. We were shown a different larger "chalet" that was even more rundown than the first! I WILL NEVER STAY HERE AGAIN. If you want romance and a nice setting to take your love ones spend your money in Toronto. At least they know what a 4 star room looks like. I've stayed all over the world and I would rather spend a night in a 2 star room in Cuba than ever come back here. Absolutely Pathetic excuse for a so-called resort!

Room Tip: Run down in every sense of the word. Old, beatup, unsanitary.
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  • Stayed February 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank crztraveller11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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187 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
Grimsby, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 9, 2011

We have stayed in the Westin Trillium before so we had great expectations from this property that was priced comparably. Turned out there was no comparison.
called to arrive early..confirmed room was ready.. on arrival we were given another room that was not ready and took 1 hour to get us into the room. (many many other guests were situated during this time)
front lobby was so busy that the cleaning staff could not get through on the phones to tell them the room was clean.
hot tub was closed… within 1 hour of our arrival the pool was closed as well for rest of day…(a very hot saturday)
we were told there was a restaurant on site..in fact the pool sign indicates you can only bring food drink from the restaurant into the pool area.. there was no restaurant or bar operating during our stay.
we were shocked to find out there was no cleaning or linen service offered during our stay.
i took my own wet towels to front desk to exchange them for fresh ones and was told it would be an additional $20.00 for fresh towels ..or i could sign out "pool" towels for free.
web brochure boasts many million dollars in upgrades to facility but our room was in disrepair and dated.
cleanliness was another issue we encountered. dishwasher had food in it. knives in knife block were put away dirty. tile floor was sticky.
overall thought was the price did not match the quality offered here.

Room Tip: ask for one that has been recently been renovated
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank tammy k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Blue Mountains hotels

amherst NY
Level 4 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 6, 2011

We went for a week and was 1st time to area. Place was very clean and room was good. Staff was very friendly. Shuttle to village near by was convient. Had lots of shops and resturants to try out. Wish the resturant on the site was open more and breakfest wasn't that great, cerel and bagels. (We also came last week before the summer rush) Kitchen was nice in the room, and we save $$ by cook in sometimes. Was a great place.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank statler109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaughan, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 25, 2011

From the minute we walked to the front desk the girl was courteous, friendly and happy to help us with anything we needed. We also had an unexplected pleasant suprise that breakfast and pool towels were included. Once we enter our room 715, we were welcomed with comfortable and new accomodations. But most of all it was very clean!!! The beds are a little on the hard side but other than that everything else was excellent. We will be back soon!!!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Lauraandkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Canada
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 18, 2011

The hotel was okay, the room had up-to-date ammenities, but the room was a little dirty there were chips under the couch. Would it hurt to move the couch to vacumn? Secondly the pull out had no sheets.
It is a little overpriced for what it is. I did find the hotel staff to be somewhat pretentious. They give enough forms that you wonder if you are signing for a mortgage.
We had a gorgeous view of the parking lot with caution tape, not a good way to impress first time visitors. Here is a tip, please if you are trying to get return customers, put them in a room that shows off the resort.
The kitchenette was nice to have, the cutlery is a little sparse.
All in all I would say this was an alright hotel, but I probably won't return nor recommend it to my friends.

Room Tip: Ask for a room that does not have a view of the parking lot.
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank burkular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
York Region
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 29, 2011

We spent Easter weekend here and had an awesome experience!
Kayla at the front desk was very helpful, friendly and knowledgeable. A true professional.
Our two bedroom loft was clean and inviting, with vista's of Blue Mountain right outside our balconies.
The 'Village of BM' perhaps a two minute drive. Collingwood, a ten minute drive. Close.
The full kitchen had everything. It was up dated with granite counter tops too.
We had no problems preparing prime rib for our Easter Sunday celebration.

The electric fireplace in the living area wouldn't start. We called maintenance and within minutes, Antonio was at our door to remedy the problem. (Low batteries)
Mountain Springs has tennis courts, an outdoor pool and hot tub. They provide char-coal for the outdoor BBQ's and Continental breakfast on weekends.
There is also a restaurant on the premises that provides room service.

We recommend Mountain Springs and are definately coming back!

Room Tip: Ask Kayla. Let her know what your looking for.
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  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YorkRegionHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, Canada
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 11, 2010

stayed for three nights for thanksgiving weekend and had a wonderful time. clean, newly renovated loft unit was perfect for our family which provided ample privacy all the appliances and kitchen gadgets to make a complete turkey dinner. well appointed rooms were great. close to skiing, hiking, biking and intrawest village a short walk away. can't wait to go back for a ski outing!

  • Stayed October 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angscotjer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mountain Springs Resort and Conference Centre

Property: Mountain Springs Resort and Conference Centre
Address: 108 Jozo Weider Blvd, Blue Mountains, Ontario L9Y 3Z2, Canada
Location: Canada > Ontario > Grey County > Blue Mountains
Amenities:
Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 8 Hotels in Blue Mountains
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Mountain Springs Resort and Conference Centre 2.5*
Number of rooms: 144
Official Description (provided by the hotel):
All season resort, featuring 144 units in 9 buildings, with outdoor pool and outdoor hot tub for guest's use. Ski in/ski out access to North Base chair lift, on complimentary shuttle bus route for the resort's guests, free parking. Each units features full kitchen with stove, fridge, microwave, toaster, kettle and pots and pans. Each building has two levels, lower lever rooms with studio and/or one bedroom condos, upper lever rooms with studio loft and/or one bedroom loft condos. ... more   less 
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Also Known As:
Mountain Springs Resort And Conference Centre Hotel Blue Mountains
Mountain Springs Hotel
Mountain Springs Resort And Conference Centre Blue Mountains, Ontario

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