I'm currently staying at the Blue Mountain Inn and I wish I wasn't! I am here for a conference and discovered after checking in that my room is in a building that is a ten minute walk from the conference building...not sure why I was placed here when I made a reservation almost two months ago. When I realized this and called to see if I could be moved closer the employee was very rude to me on the phone. I understand they may not have anything else but she could have been polite and apologetic instead of argumentative and rude when informing me.
When I approached the front desk to check in, there were two employees standing there - neither offered to help me, but both looked at me (no smiles or anything). I approached the first one and said I had a reservation...she grudgingly looked it up and checked me in. I felt like I was imposing - the nerve of me for wanting to be a guest!
The entire hotel seems in need of a good cleaning. There are hairs all over my bathroom - stuck to the sink, tub, and ceiling. I certainly hope these towels are all clean. As I wandered around the hotel, I saw a lot of spills and messes on the floor that hadn't been cleaned up. In one of the restaurants, the table was so sticky my glasses were actually stuck to it - I had to use both hands to free my wine glass so I could use it! The food was very good, however. The restaurant hostess was also rude and made me feel like an idiot when I arrived. My server was good - not fantastic customer service, but far better than what I'd received so far.
I would not stay here again - I believe there are other buildings in this property that do seem to be nicer - this is not one of the nice ones. It has parking lot views and doesn't look like it's been renovated in a very long time. I could forgive that if the service was better, but the way it is I cannot recommend that anyone should stay here.
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- Also Known As:
- Blue Mountain Hotel Blue Mountains
- Blue Mountain Resort
- Blue Mountain Inn Collingwood
- Blue Collingwood Mountain Resort
- Blue Mountain Inn Blue Mountains, Ontario