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“A very comfortable stay”
Review of Blue Mountain Inn

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Blue Mountain Inn
Ranked #6 of 8 Hotels in Blue Mountains
Reviewed October 29, 2012

The time that my boyfriend and I visited the hotel was still under construction, however our stay was comfortable. We had a king bed room and it was clean and comfortable. I definitely recommend getting the breakfast added onto your stay because the breakfast at the pottery barn was awesome. I would return to this hotel pending the price is right as sometimes the value for the stay is not as great. Overall though not a bad find.

  • Stayed: May 2012, traveled as a couple
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1  Thank Rachael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueMountainResorts, Vice President-Hospitality at Blue Mountain Inn, responded to this reviewResponded November 7, 2012

Dear Rachael F

Construction is nearly complete and all Inn rooms will be sporting their fresh new look which is garnering very favorable feedback. The Inn rooms should be substantially complete just prior to our upcoming winter season. Thank you for your kind comment regarding breakfast at the Pottery restaurant, we frequently see very nice comments about our service staff as well as our food offerings and will be sure to pass yours on to the team. We are glad you enjoyed your overall experience and will contemplate a return visit.

Best Regards,
On behalf of Blue Mountain Resorts Limited


Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

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304 - 310 of 382 reviews

Reviewed September 10, 2012

My husband and I with my 3 year old son stayed at Blue mountain Inn for 3 nights over the labour day long weekend. We are very pleased overall. We were put at 5th floor renovated room and we loved it, It was so new and clean, and the beds were comfortable. The Inn looked old on the outside and on the hallway but we don't care, as long as the room was comfortable. From what I've paid, it is over my expectation. I need to mention the staff at Pottery restaurant, the food was so so but the staff are very nice and friendly. We are treated like VIP. So we were not just gone for bkft but dinner too.
The only complain we have is when we checked in on Friday Aug 30 at 11:00pm, no one is at the counter so we knocked the desk (as there's no ring bell and no one answer when we said hello), then a lady came out from the room, no smile and sound inpatient when we asked her question.
But the check out lady on Monday morning was kind and helpful.
My son loved the experience here too and we will come back again,

Room Tip: I haven't seen the old room but I will recommend the newly renovated room
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  • Stayed: September 2012, traveled with family
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2  Thank RosannaWCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueMountainResorts, Vice President-Hospitality Services at Blue Mountain Inn, responded to this reviewResponded September 19, 2012

Dear RosannaWCT,

We’re glad you generally enjoyed your stay at the Blue Mountain Inn, the new rooms are fabulous, we too are pleased with the outcome of the renovation. The balance of the rooms will be complete prior to this winter season, work is already underway. The common areas you are referring to were updated just a couple of years ago, we are sorry to hear you found the look to be tired already. We generally get pretty positive feedback about the food offerings in the Pottery Restaurant and the accolades about our service team in the restaurant is always glowing, thank you for recognizing this group. We are sorry to hear you encountered a staff member during your arrival that was less than upbeat and pleasant and assure you we will address this with the staff member directly to avoid a repeat of this service in the future.

Yours truly,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012

We arrived on Friday afternoon around 3 pm and the check in at the desk was quick and polite. Got to our room and it was clean and comfy with a HD flatscreen tv . The bathroom was just a shower but a large shower. We decided to head to the village for dinner and see what it had to offer . We took the shuttle service provided. Was quick and maybe 2 or 3 min drive there .

The Village is nice but we were noticing it was very pricey to eat there . My girlfriend had won a gift card for $400 of Facebook for Blue Mountain but we quickly found out that ALL the restaurants in the Village gave us the same answer ..." we are on Blue Mountain property but we aren't really Blue Mountain " ....so our gift card we had planned to use for meals was now useless....an example of pricey at Rusty's Bar and Grill a pull pork sandwich no fries ...$19.99 lol

We went back to our hotel and decided to use the hot tubs......the hot tubs for us was the best feature of this hotel. 4 well maintained and spaced out nicely for privacy tubs with stone steps for the different levels they were on. Relaxing and a great way to cap a long day before bed

Kudos as well to security as we had a group of young teenagers on the second night in the room above us that were cranking the music and yelling and swearing that when I called the desk security was there right away and things were quitted right away ....15 mins later the kids started again and the desk was called security was sent and we didn't here a peep for the rest of the night

Overall we enjoyed our stay the hotel was nice and clean and the hot tubs are a must to visit but with the extra costs of attractions plus the way over pricing to eat and drink in the village ( $9.00 for vodka coolers ) if we didn't have the $400 gift card we would not go back but just purely for financial reasons. If money is not an issue for you and just need a quiet weekend away then this is not a bad option

  • Stayed: September 2012, traveled as a couple
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2  Thank GregKara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueMountainResorts, Vice President-Hospitality Services at Blue Mountain Inn, responded to this reviewResponded September 19, 2012

Dear GregKara,

We are really happy to see that you liked the new Inn rooms, we are getting great feedback and yours is no exception, thank you. The Blue Mountain gift card is currently designed for use at Blue Mountain owned retail and dining outlets. The little card holder that your gift card comes in should outline the locations it is accepted in, we are sorry that you were not aware of this before venturing out to the Village. Most of the Village commercial outlets are privately owned and operated, they are very popular with many of our guests, pricing is not something we establish. We are sorry if you didn’t make use of your gift card at our Pottery restaurant or Jozo’s, the food and service are great, both of these locations are Blue Mountain owned and operated and conveniently located in the Blue Mountain Inn.

The hot tubs and all the garden area around them was restored about 2 years ago now, with heat tracing in the walkways to keep it functional in the snowy weather as well, we are also very pleased with the outcome of this part of our renovation, glad you enjoyed this area.

We will be sure to recognize our security team for their prompt and effective response to some unsupervised and unruly teens above you. Thanks again for your feedback, we hope you will have an opportunity to return again in the future.

Yours truly,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

I came here for one night and was pleasantly surprised as it was a last minute booking. I was greeted at the front desk by a pleasant employee, and i asked to see the room (mostly to see the bed because my back has been giving me trouble) and that was no problem.
The room was clean, bed was comfortable and my massage was booked with ease. I had a 60 minute swedish massage included in my room rate along with a breakfast. The hotel is under renovations, so it's a little noisy here and there. Breakfast at the Pottery was very good, good selection of items. I liked the baked beans!
Would go back in the winter to ski and have a longer stay.

  • Stayed: August 2012, traveled solo
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1  Thank Cindy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueMountainResorts, Vice President-Hospitality Services at Blue Mountain Inn, responded to this reviewResponded September 6, 2012

Dear Cindy H.

We are happy to hear you enjoyed your stay at the Blue Mountain Inn and that our staff was friendly and able to assist you with your request. The Inn is currently in the final stages of renovations to each guest room. The results are wonderful and feedback very positive, we hope to have all renovations completed prior to ski season. The spa has had some extensive renovations as well and the outcome is very nice, we are happy to hear you enjoyed your treatment and hope your back had some relief. The Pottery boasts a great menu, whether you are dining with them for breakfast, lunch or dinner, glad breakfast was a hit.

Ski season isn’t far off now, season passes are already on sale; we look forward to your return when the snow graces us!

Best Regards,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 30, 2012

We booked a Slope Side Condo and found it odd that check in time was 4pm. Arriving with grandkids at 4:05PM we were told the unit was not ready yet and could we wait a few minutes! We went to the outdoor area and it was not until 5 Pm I got called the Condo was ready. The reception was fairly cordial but made no attempt to apologize until I complained we had young chidlren etc. She finally said she would comp us something. On check out there was no record and we were almost brushed of until a second person agreed to a 10% discount on the first night. Condo was terrific in every aspect and I liked the remote location away from the Village hustle and bustle that was only a 10 minute walk away. The Inn not so much greetings few and far between if at all for a vacation spot? Pool had a limit of 10 people in total I have had more people at backyard pools? This was my second trip to the Inn and not sure specifically but mangement have a problem that needs assessed " Customers come first not the company!

Room Tip: Slope Side was very nice 108 I believe it was. Well equipped and very clean in deed Kudos here
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  • Stayed: July 2012, traveled with family
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Thank Terry3515
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueMountainResorts, Vice President-Hospitality Services at Blue Mountain Inn, responded to this reviewResponded September 6, 2012

Dear Terry3515,

I’m very sorry to hear we missed our goal of a prompt check in and understand how this would be a poor start to your getaway. With a departure time of 11am and guests that leave beyond that time without prior warning, we have at best 4-5 hours to clean and prepare our days arrivals. This should be ample time unless there are unforeseen circumstances that prevent access to specific units by our cleaning staff. I’m disappointed to see that our front office staff did not acknowledge the delay in room readiness and that you had to make mention of this before it was addressed, we will be sure to address this matter with our staff in this area for future guest interactions. I am however pleased to note that one of the staff on duty was able to recognize the inconvenience and amended by extending a discount to you. The slope side units are very popular, winter and summer, we don’t have a large inventory at this location but it is in a desirable spot for access to the Village and slopes.

We can assure you that our customers do come first and only regret that the actions of one have created an impression of business first; this is definitely not the case. Just view some of our other Trip Advisor guest comments; our staff and the service they render is generally very positively highlighted.


Yours truly,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2012

Stayed over for one night. Staff were very courteous, helpful and friendly. Nice clean room and amenities. Hotel had an indoor pool but also access to Blue Mountain's own private beach. Hotel had a shuttle that took guests over regularly. Hotel is very close to the village with lots of activities close by. Nice walk to the quaint village with beautiful view.

  • Stayed: August 2012, traveled with family
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Thank silverbike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueMountainResorts, Vice President-Hospitality Services at Blue Mountain Inn, responded to this reviewResponded September 6, 2012

Dear silverbike,

I’m really pleased to read your comments following your recent visit to Blue Mountain Resorts Limited. The Inn is centrally located with ease of access to a wide variety of activities and points of interest. The shuttle makes it easy to get around and not have to worry about parking during your stay.

Thanks again for your very kind feedback, hope you will visit again soon.

Yours truly,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2012

Stayed here for four nights at the end of July. Pleasantly surprised. We stayed in the Mosiac builing which is one of the newer buildings right in the village. Room had a kitchen combined living room, large bedroom and big bathroom. There was a balcony which was nice but it would have been nice to have had a balcony that overlooked the village. The mosiac building had its own pool, hottub , sauna and access to an outdoor area with barbecue's. we were there on the "Elvis festival weekend" so they had entertainment in the eviening, There are many restaurants and little shops in the village- some of the bars have late night entertainmeent if you are interested in that.
The resort also offers (for a fee) mini put, walking paths, segways, childrens waterpark, ridge runner rides and several other things. We loved the village atmosphere. Would definitely return to this facility. We paid over $900 for the four nights. My only complaint is that there was a $8.95 per day charge for the internet - i do feel that should be included in the room fee - just felt like it was a bit of gouging of the customers and should be included in the room price as most hotels these days charge a lot less for for their nightly rate and include wi-fi for free.

Room Tip: request a room with a balcony that faces the village
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  • Stayed: July 2012, traveled as a couple
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Thank Carolyn155016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueMountainResorts, Vice President-Hospitality Services at Blue Mountain Inn, responded to this reviewResponded September 6, 2012

Dear Carolyn155016,

We are very glad you enjoyed the Mosaic hotel and the hustle and bustle of the Village; it is a lively place with so much for all ages to enjoy. The Elvis weekend is definitely a very popular one and one that has a high demand for balconies over the Village Square, for ease of viewing the ongoing performances; sorry we were unable to provide you with a balcony on this occasion.

We are very happy to hear you will be back and will look forward to seeing you again soon.

Kindest Regards,
On behalf of Blue Mountain Resorts Limited

Alvard Petten
Vice President-Hospitality Services
apetten@bluemountain.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Mountain Inn

Address: 108 Jozo Weider Blvd, Blue Mountains, Ontario L9Y 3Z2, Canada
Location: Canada > Ontario > Grey County > Blue Mountains
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool
Hotel Style:
Ranked #6 of 8 Hotels in Blue Mountains
Price Range: $124 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Blue Mountain Inn 4*
Number of rooms: 93
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Also Known As:
Blue Mountain Hotel Blue Mountains
Blue Mountain Resort
Blue Mountain Inn Collingwood
Blue Collingwood Mountain Resort
Blue Mountain Inn Blue Mountains, Ontario

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