We travel with the family with small chilren and make a stop to this hotel, even though we booked well adhead of time with 3 rooms, when arrived we only been told we had been assigned to "smoking room" even though we made special request on "non-smoking room". They said hotel is full and provide NO other choice for us, the manager is arrogant and not a bit of helpful. We have to take the room and we found one of the room is VERY BAD MAINTAIN with smoke burn on the carpet, broken lamp and dirty bed sheet, torn down chairs and extremly small bed who claim it is a "double room" that accomodate for two.
We have never had such poor experience in Japan, my wife and I have traveled to this country for 21 times and this is the first we had this.
We find that the management of this hotel is absolutely not helpful and not polite to the customers, it change our view to the Japanese hotel unfortunately. We paid a fair price with the whole family who stay that we expect a fond memory but instead it had been spoiled with nightmare.More
- Free Wifi