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The Westerwood Hotel & Golf Resort - A QHotel
Ranked #1 of 3 Hotels in Cumbernauld
Certificate of Excellence
Reviewed November 4, 2012

Located just outside a residential area of Carrickstone the Westerwood Hotel is always our first choice when visiting this area. We find the staff pleasant, the rooms of reasonable size and cleanliness, and the food of a good quality.

I first checked availability using the on-line service about a month in advance and was notified that there were no rooms available for my group (family of 4). A week later we phoned the hotel directly "just to check" and were advised that rooms were available.

Having used the pool previously i knew what to expect so no real surprises. The changing area are clean, warm and well-furnished but the area around the pool could benefit from some mild mould maintenance.

The Gym was well equipped with a good range of free weights and techno gym equipment.

Breakfast was as expected for 4stars with both hot and cold buffets. Activity packs were offered to the children at the table. We ate in the conservatory with lovely views of the surrounding hills - oh and many previous breakfast stains on the curtains next to me. We moved tables.

All this said It'll continue to be my first call when I’m staying in the area, or at least until such time that the details of declining cleanliness i noticed on this visit (not all mentioned in this review) outweigh the regard i hold for this hotel.

Room Tip: Second Level gives good views. Rooms 200 are at the rear so no carpack views
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  • Stayed: November 2012, traveled with family
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Thank BigLee40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded November 22, 2012

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
Our on-line system run directly from our booking system showing all available rooms, we also sell rooms via 3rd party sites. We value your custom and your feedback, i have addressed your concerns with my management team.
Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,412 - 1,418 of 1,898 reviews

Reviewed November 4, 2012

stayed here on the way back down from a trip to orkney, ate in the flemmings bar and grill, as previous reviews state yes you can smell a slight bit of chlorine from the spa but it is hardly a meal spoiler, the food is the best i have ever had in a hotel to date, everything was cooked to perfection, the room was big and cozy bed was a large double with plenty of room, when we went into the room it was a tad chilly so we turned on the heating to full, within seconds the room was roasting so i had to turn it right down, bathroom was huge and well lit with a separate shower and bath, shower will almost take your skin off its that powerful, the only downside that i could find about the hotel was that breakfast was a buffet breakfast and had obviously been out for a while and was a bit dried out, however it was a saturday and it was very busy, staff were professional and attentive without being intrusive, the young lady who checked us out on the saturday morning was more than chatty and helpful.

  • Stayed: November 2012, traveled as a couple
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Thank croup101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded November 21, 2012

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
We appreciate your 5 out of 5 score. I am delighted to read that you enjoyed all aspects of your stay, The Club Bar & Grill Restaurant is located near to the Leisure Club, I am pleased that you enjoyed your meal and found it cooked to perfection, i have passed your feedback onto our kitchen team. I have taken on board your comments regarding breakfast and I will address this with the department manager to ensure the buffet is replenished small and often.
Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

Spent 2 days here as part of a training conference. The room was large, clean and had a a good sized bathroom with bath and shower.
The food was excellent with both breakfast and lunch buffet style with a large selection.
Leisure facilities were good, the gym wasn't the biggest but more than adequate for what you need.
Would definitely recommend if your looking to stay in the area.

  • Stayed: November 2012, traveled on business
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Thank loulee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded November 21, 2012

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
I am pleased that you found the hotel and our facilities to your liking. We aim to ensure all guest enjoy their stay at the hotel what ever the occasion.
Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 2, 2012

We have just stayed in the Westerwood Hotel for a long weekend and found the hotel great.
The facitites were great, food great and the staff were very helpful when we needed them.
All in all we will be staying there again when we visit family next.
I highly recommend staying there if you need to stay in the area.
I never got chance to use the golf course but i will when i return.
Resturant was very good value, the breakfast was superb.

Room Tip: We stayed in a family room which had two adjoining rooms, very spacious.
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  • Stayed: September 2012, traveled with family
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Thank Kingkenny72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded November 20, 2012

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
We appreciate your 5 out of 5 score. It's a pleasure to read your feedback, the team are always happy to ready feedback such as yours. I am pleased that you found all aspects of the hotel great.
Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
Remember to bring your Golf Clubs for your next stay!!
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2012

We stayed on Sunday 28/10/12 and had a great stay. The leisure facilities were great for a hotel, the staff were all helpful and polite. We ate in the bar restaurant and we all enjoyed our food (and pudding!). Breakfast was a good variety and overall we enjoyed our stay.

Stayed: October 2012, traveled with family
Thank Adrian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded November 20, 2012

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
The team endeavour to meet and exceed all guest expectations throughout their stay. The hotel offers a variety of facilities for all to enjoy, our location in the heart of Central Scotland makes the hotel a great base for exploring Scotland's Castles, Gardens and other attractions.

Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back to The Westerwood Hotel.
Kind Regards
Richard Mayne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

I stayed two nights at this hotel 24/25 October while on business. This was my second stay here and I had positive memories; the location, views and hotel in general didn't disapoint. The team supporting our events in The Club Room were very professional and helpful. The leisure facilities were fine.
The downside was the food and restaurant. The ambiance at dinner in the Club bar and grill was spoilt by the odour from the swimming pool and leisure centre which is located at the bottom of the stairs going down from the centre of the restaurant. To add to our discomfort the airconditioning was set to a very cold temperature and although it was grudgingly set to a slightly less cold setting for a short time when we asked, the staff soon turned it down again. When the food arrived a colleague had to send the tuna back as it was pink to the point of still being raw and we all agreed that parts of the meal were cold where it had obviously taken time to plate up the other components of the dish or other plates. At breakfast the next morning in the Flemmings restaurant it was generally agreed that the scrambled egg was probably reconsituted powdered egg - certainly it was not good - and colleagues left other elements of the cooked breakfast which were unsatisfactory to their taste. The experience on the second night was a copy of the first.
I note that the management respond to many comments left by previous travellers and it is good to know that the feedback is taken note of. I look forward to a better experience when next my company books this hotel for an event.

  • Stayed: October 2012, traveled on business
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Thank Alan & Gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded November 20, 2012

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
I appreciate your feedback regarding the hotel and the team, I am disappointed to hear that you did not enjoy your dining experience, I have asked our Food Services Manager and Head Chef to address this as a matter of urgency. If any dishes are not to a diners preference our Chef's are happy to replace or cook them further.
Please contact my PA Elaine Reid on ereid@qhotels.co.uk if you are returning to the area in the near future.
We look forward to welcoming you back to The Westerwood Hotel.
Kind Regards
Richard Mayne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

I have just returned from a Sunday night break at your hotel

We had a wonderful stay and were welcomed in the room with a birthday card and a bottle of wine to celebrate my recent birthday- needless to say I was thrilled and really appreciated such a thoughtful gesture. The room was fantastic and a cot which we forgot to request was promptly delivered by the friendly chambermaids.

We were so impressed by the Spa. We went there on both days with our toddler who loved it and really appreciated the warm temperature of the childrens area. On one day one of the stafff members even brought her over arm bands and a rubber ring- what a lovely touch!

We had dinner in the restaurant too which was fantastic- we had great service and my daughter just loved her Quacker pack- it was great that she was entertained so we could enjoy our delicious meal.

What was most impressive was on the Monday at breakfast. Our toddler was very sick in the dining room. Obviously a very distressing situation for all but it was handled so well by the team. My husband brought a bib full of vomit to one of the waitresses who I believe was called Elspeth. She did not bat an eyelid and cleaned the bib for us and told us not to worry. She gave us cloths to clean the area and said these things happen-I dont think many people would handle this situation with such grace and professionalism. The Manager who I unfortunately did not take his name also came over to check she was ok and was so professional and kind to us. Please can you pass on our thanks to these members of staff for their kindness.
Thank you so much for a wonderful stay. We will certainly be back and will use Q hotels again in the future.

Stayed: October 2012, traveled with family
1  Thank Dekker2709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard M, General Manager at The Westerwood Hotel & Golf Resort - A QHotel, responded to this reviewResponded October 26, 2012

Thank you for taking the time to leave feedback following your stay at The Westerwood Hotel.
We appreciate your 5 out of 5 score.
Martin and Elspeth were delighted to be mentioned in your feedback, we all understand that these things happen and if we can help and support you, the team are pleased to do so.

Q Hotels offer a loyalty club "Breakaway Club" offering discounts and special offer rate, you can join for a one off payment, please contact the reservation team for details.
We look forward to welcoming you back in the near future.

Kind Regards
Richard Mayne
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westerwood Hotel & Golf Resort - A QHotel

Address: 1 St. Andrews Drive, Cumbernauld G68 0EW, Scotland
Location: United Kingdom > Scotland > North Lanarkshire > Cumbernauld
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cumbernauld
Price Range: $90 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westerwood Hotel & Golf Resort - A QHotel 4*
Number of rooms: 148
Official Description (provided by the hotel):
The Westerwood Hotel and Golf Resort is a Glasgow hotel not to be missed. The contemporary hotel is ideally located minutes from the M80, only a short drive from Glasgow, in fact, it is just a mere 15 minutes in the car. The Westerwood Hotel and Golf Resort is home to 148 comfortable bedrooms which will guarantee you a great nights sleep. For more relaxation head to the leisure club where you can swim in the pool, relax in the Jacuzzi or for the more energetic, you can work out in their superb leisure club. If you prefer the fresh air, you'll be pleased to hear the hotel has an 18 hole Championship golf course. There are some simply stunning views over the Campsie Hills. It’s self-contained conference centre can hold up to 400 delegates for a conference and up to 300 for a glittering dinner dance. ... more   less 
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Also Known As:
The Westerwood Hotel & Golf Resort - a q Cumbernauld
The Westerwood Hotel And Golf Resort - a Qhotel
Westerwood Hotel Cumbernauld
Hotel Westerwood
The Westerwood Hotel & Golf Resort - A QHotel Cumbernauld, Scotland

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