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“A bit of a let down.”

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Camp-Hotel Pachacaid
Witney, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A bit of a let down.”
Reviewed September 1, 2013

I stayed at La Pachacaid for 10 days, from the 18th until the 28th of August. Our party of 11 included myself and my husband, my parents, my 3 children aged 6, 4 and 3, my sister and her husband and their children aged 18 and 12.
Firstly, I would have to say that this is the most beautiful campsite I have ever stayed on. Set right out in the hills, the mobile homes are surrounded by pine trees and the views from our accommodation in the 700s were stunning. Secondly, I would have to say that Kelair are the best company we have holidayed with. Apart from being far cheaper than all their competitors, their mobile homes were bigger and more modern, and the reps, David and Barbara, were really lovely!
Unfortunately, that is where my positive comments end and the moaning begins! The campsite Itself really has a lot to learn regarding entertainment. My children were actually bored there during the day so we spent most of our time out sightseeing. There were clubs for children but we would have had to pay extra for them, and they were only open for the over 5s, meaning my sons were excluded. The pool was fine but really packed, and the toddler pool was located in a different place altogether so we couldn't stay together as a group. The toddler pool also had restricted opening hours due to there not being enough staff to guard both pools. We were told that a lot of life guards had left following the tragic death of a 3 year old a few weeks previously. Another result of this tragedy was that all the slides were closed down during our stay. Whilst we completely understand, we did feel that Kelair, or the staff at La Pachacaid could have offered us some kind of compensation. After all, we had chosen this campsite precisely for it's own water park, and the children in our group were upset that they couldn't use the slides. Paying for a day out at a local Aqua Park would have been a nice gesture but NOTHING was offered.
The evening entertainment was absolutely dire, the worst I have seen on a French campsite. There was absolutely nothing to entertain the children who really would have been happy just having some music to dance to. On one particular awful evening, the entertainment consisted of a few French children up on stage spinning plates and doing the hula hoop!! Things were so bad that we decided to make our own entertainment back at the mobile homes with a couple of drinks and a game of cards on the decking. Unfortunately, we got into trouble for this as we had dared to do it ten minutes after the 11pm curfew and some of our neighbours complained! It's not as if we had a rave going on, my parents are in their 70s for heaven's sake!
To conclude, do come here if you want a peaceful time looking at the scenery and being in bed by 10pm, but don't bother if you have young children to entertain or enjoy a boogey in the evening and are aged over 18, you will be disappointed! There are much better campsites in France!!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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270 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 24, 2013

We booked via Eurocamp. The staff were fantastic and our caravan clean and modern. It was located in the 800's which was great for the evening sun but a long walk to the shop/pool. i would suggest this site is good for families with 3+ children up to - teenage children as there is a lot of entertainment/ kids clubs, even a circus while we were there so they go out of their way to entertain. with under 3's i don't think you'd make the most of these facilities and the pool is very busy. ball games are constantly played in the shallow end and being hit by a ball or ferociously splashed by older kids was a regular occurrence without considering the younger ones.
less ball games in the shallow end of the main pool need to be considered. I hated having to queue for sun beds for the pool and it was a real fight - some french families would hijack beds and disappear for the day! i understood that this was only the case because they had stopped charging since the water park was closed. I think this was a blessing as it was busy enough and must have been unbearable with day visitors to the aqua park.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
1 Thank izzyodonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burnham-on-Crouch, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 17, 2013

Our family had a great time at pachacaid. Our keycamp holiday home was clean and had enough room for us all (7 in total)and keycamp staff were helpful and polite(unlike a few of the french people who once understanding we were english decided to be rude!)the site could do with up dating and certain areas seemed unsafe for small children ,and talking of unsafe i would not recommend driving up the col du canadel to get to the beach on the other side there is an alternative route going through la mole ,we were told it was very dangerous by staff .but only room for one car and a sheer drop with no barriers on a crumbling road had the heart racing !with 5 kids in the car and half the wheels off the edge trying to let cars past was not pleasant.
There is one thing that has upset us about our holiday since returning. We received a phone call from keycamp less then a week before we were due to drive down to the camp, in which we were told that the water slides were shut due to an accident and we could have a total refund or 20%refund we went for the 20% refund as our hotels and travel were all booked .just this morning after being back 2 days, we discovered what happened and were quite upset to think we and lots of other people had been enjoying their holiday unaware of the tragic death of a 3 year old child just only weeks ago .thinking about this now if we were made aware of this we would of taken the full refund and had a holiday somewhere else .

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank lucy5999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburg, Texas
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 14, 2013

Our party was made up of 1 adult and 3 children (15, 15 and 13) and we stayed in a Eurocamp caravan. The caravan looked new and was clean. The van was air conditioned which is a must and the decking was brilliant. The caravan pitches are well spaced with a screening fence providing privacy. We were on the lowest level of the site so I had to get my exercise using the free tennis courts. These are not in the best condition but considering that they are free of charge I guess you can't complain.

My children loved the slides at this site but as a previous reviewer has indicated they may longer be open.

The pool is the BEST we have ever come across on a family holiday. It is huge and 2.3 meters deep (7ft 6") in places. You are actually allowed to dive in - yes, allowed to dive in. The best part of the stay was on the Thursday evening when the pool is reopened for a night party for the kids. Music and dancing for the kids.

Other reviewers have mentioned the cost of the camp shop so I didn't use it. There is a LIDL in the near by town and a posher (but more expensive) Electric supermarket both of which will cover all of your needs.

The night time cabaret was shockingly bad.

Room Tip: Very hot so make sure that you have air conditioning.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 9, 2013

We visited Pachacaid July 2013, this is our 3rd trip here. Don't get me wrong this not a bad site but they could improve a lot in area's.

Pro's

It is set in the hills of La Mole Village which is very pretty surrounded by fields of vines,
The nearest beech is around 20 minutes drive, if you are brave you can take the short cut through the narrow lanes over the steep hills, but what a view !!

The site is very Friendly and food is good
The People who visit this site tend to be a better class of people,

The Teenagers can hangout together until 2am-3am without hassle from security and are always good natured.

Con's
Very Expensive Food & Lager, 5.00 Euros for a pint Kids Squash 2.50

No Cash Point(ATM) on Site Why they can't put one in bar I do Not know.

The caravans are sited on a Hill so if you are above level 2 you need to be fit.

The Water Park is dated now and made from Concrete and due the tragic accident this year may not be open again for a year or two

No Gas BBQ's Allowed

The entertainment is mainly in French this is not there fault because the bulk of there customers are French, some English was spoken some nights good some nights bad, Suggest going to port Gramaud or St Tropez on boring nights

Nothing for adults to do after 12pm bar area seems to empty and the night club is full of teens
We would like to see the bottom bar back open again next to the Night Club

If you have toddlers the baby pool is on a different part of the site away from the main pool so this makes it impossible if have mixed ages. 4ft is the shallowest end of the main pool.

All In all Not a bad site they just need to read Trip Advisor

Take on board what people say.!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drspoons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
berkshire
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed August 6, 2013

We arrived end of July and had the panoramic view caravan booked. Check-in was easy and the staff were friendly. The drive was all the way to the top and it appears clear early on just how far in terms of walking distance you are from reception. We were told sheets and towels would be in the van upon arrival. Once outside there is a patio outdoor eating area and two sun loungers. Inside, the living room area is quite spacious, small kitchen, two twin bedrooms and one double bed room. The living room converts to a bed with the sofa. Upon close inspection; the cushions on the sofa are filthy, the floor is dirty, the TV is outdated (later found the DVD player did not work) there were two broken lamps. There were no towels and no bed linin on the beds. We headed for reception which was closed (closes at 8pm). There is an emergency phone outside which rang as busy. We managed to find a security guard who spent 20mins phoning/driving around telling us to wait. We eventually went with him to pick up the linin minus the double bed linin as he didn't have it. Had it not been for finding this staff member by chance we would have had no other option but to wait til the morning. In the morning we explored the pool and saw the slides were shut. We were given arm wrist bands from reception and nothing was mentioned about any closing of activities. We talked to a couple who told us that a tragic accident had happened a few days ago and the pools were closed until further notice. We later found out what had happened and my heart goes out to the family involved here. It didn't feel right to be playing in the pool after hearing the news. What was disappointing is the fact that reception felt the need to brush this under the carpet, there was no up-front communication to new people coming to the resort, there was no minute silence out of respect, there were no flowers and not even a letter posted to all caravans to make people who booked aware of why facilities such as the wall climbing, slides, trampoline etc were all closed. There is no phone in the campervans to call when there is an issue/emergency. Imagine travelling down 8 hills everytime you need to get to reception, its not well thought out. Also they offer wifi but it doesn't work after several attempts. The evening entertainment for kids is great, the food in the restaurants and waiter staff is also fantastic. Nearby the resort you are 30mins away from aqualand, Quad biking and good beaches. You would need a car and roads are dangerous so do take good care when driving. You have to have speedos for the pool, shorts are not allowed, nor are large inflatables. A supermarket is 10mins away - lots of choice. No bbqs are allowed and electric grills are no longer available for hire but the cooker was fine for the 6 people we had. There is much room for improvement - cleaning needs to be stepped up and the blue blankets on the bed need to be regularly washed as do the floors and under the beds. Please take some of these points in to consideration, this could be a fantastic resort with some quick easy changes. Modernise the decor in the caravans, the curtains are old and the sofas are not nice/clean to sit on. The aircon does work but the first day was extremely hot with it being left off all day. Overall slightly disapointed since we booked on the basis of all the facilities being included/available.

Room Tip: If you have family members who cant walk long distances choose a mid level where you are away from t...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellersunme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway ,Ireland
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 30, 2013

We had a lovely holiday here .The staff were very friendly and elpful esp David and Barbara who were our KELAIR Reps. The teenagers had a fabulous time until a terrible accident occurred.

Tragedy struck on Weds 24th JULY when alittle 3 yr old went missing and he was found a number of hours later drowned in the slides canal system.Our hearts go out to the parents and siblings of this little guy.

THE WATERPARK is closed until further notice.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pauline1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Camp-Hotel Pachacaid

Property: Camp-Hotel Pachacaid
Address: Route du Canadel, 83310 La Mole, France
Location: France > Provence-Alpes-Cote d'Azur > Var > La Mole
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 1 Specialty Lodging in La Mole
Hotel Class:4 star — Camp-Hotel Pachacaid 4*
Official Description (provided by the hotel):
Welcome to the south of France and the Pachacaîd campsite! Ideally located in the middle of the French Riviera, ourfour-star campsite lies only 17km from Saint Tropez. Experience the thrill of a camping holiday in Provence, in an extremelycomfortable mobile home, and enjoy an unforgettable stay in. A water park with seven giant slides, a Californian-styleswimming pool, a Jacuzzi and water fountains for the kids are all waiting for you at this little slice of paradise. ... more   less 

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