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“Nice place but not worth the price”

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O'Reilly's Rainforest Retreat, Mountain Villas and Lost World Spa
Certificate of Excellence
GreenLeadersGold level
Brisbane, Australia
Level 6 Contributor
186 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
“Nice place but not worth the price”
Reviewed September 17, 2010

My partner recently arranged for a weekend at O'Reilly's as a birthday gift for me. Sure, it's a nice place to stay especially when your other options involve a tent. However, for the same price, we could have flown to the Hunter Valley, hired a car for 2 days and spent the weekend at a resort there.

The rooms were very nice but cleaning staff didn't take away any rubbish. The views from the "Mountain View" rooms is pretty good and the staff were friendly. My only complaint about the place is the price. The restaurant is very expensive and the only place to eat if you're staying there.

If you're an overseas visitor (and many of the guests were), then time is important and the cost of staying here won't significantly increase the total holiday spend. However, if you're a local, then stay in Canungra and drive up to the National Park each morning - it's much cheaper.

  • Stayed August 2010, traveled as a couple
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Helpful?
Thank Mikey0308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OReillys_Retreat, Public Relations Manager at O'Reilly's Rainforest Retreat, Mountain Villas and Lost World Spa, responded to this review, September 23, 2010
Thanks for your feedback, that’s great to hear that you enjoyed your visit. Since your stay, we have revised the menu so it now features some cheaper items, including entrees under $10.00.
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rocky
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 13, 2010

The 2 bedroom 2 bathroom unit was spectacular and perfect in every aspect, even down to the quality of the crockery, appliances etc. We will be recommending oreillys to our friends – a wonderful break was had by all.

Stayed September 2010, traveled with family
Helpful?
Thank annierocky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 23, 2010

My wife and I spent two nights and loved every moment. The atmosphere really feels like a ski resort in Vail Colorado. The room had a great view and we spent one evening drinking a bottle of wine (they make pretty good wine), watching the sunset (which was one of the best I have seen), & seeing wallabies hopping around grassing. We than dined at their bar and loved the atmosphere. They have great guided trips and tons of trails you can hike on your own. We spent one day just hiking in the Bush. Driving there is quite the experience too as most of the roads within 20km of the hotel are mostly one way curving up a mountain side. I would recommend this hotel to anyone. There is only one thing you have to do when you come here and that is be ready to spend some money. If you are not willing to part with it than you should just stay somewhere else.

  • Stayed August 2010, traveled on business
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Helpful?
1 Thank stag068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level 6 Contributor
165 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed August 23, 2010

I spent there three days in this wonderful place among forests. I was very impressed by national park, Australian fauna and mountains.

I was a member of bigger group. At first the drive up by bus was interesting experience, going by narrow mountain roads among forests. We were accommodated in wonderful cottages (villas) with excellent equipment: tv, kitchen with all staff, washing machine etc. And jacuzzi at the balcony!!! I was there in July (Australian winter) but the whether was really fantastic.

I may offer you all activities which we did during our stay there. First of all night walk to observe glowworms. Very interesting and romantic!!! Also it was very interesting to take a tour on hanging bridge in the treetops. Amazing! Feeding parrots was also fine experience. Also some tour guide in national park was fine. The guide was very informative and friendly. The last item in our program was “flying fox”.

It is a fantastic place, especially for tourists from Europe. I would like to go back there one day…

  • Stayed July 2009
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Helpful?
Thank Grover_pl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 17, 2010

The national park is beautiful and the location is lovely. We stayed in a mountain view room which was pretty average for what we paid. The restaurant is also average but expensive. O'Reillys is living off a reputation that is no more. Expect mediocre accommodation, food and service at premium prices. We have travelled extensively worldwide and O'Reilly is probably the worst value for money we have come across. We would recommend a day trip to the national park.

  • Stayed July 2010, traveled as a couple
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Helpful?
1 Thank PCW93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OReillys_Retreat, Public Relations Manager at O'Reilly's Rainforest Retreat, Mountain Villas and Lost World Spa, responded to this review, August 24, 2010
Thank you for your feedback. Our Mountain View rooms are quite simply but comfortably furnished as our philosophy is that the rainforest, animals and views are a major part of the attraction too. Where at some other hotels you just get ‘room only’, we want to share these natural experiences with our guests, so all Retreat room rates also include a selection of guided rainforest activities, plus morning and afternoon tea, which we believe offers great value for money. For those after a bit more luxury, our Mountain Villas are a contemporary deluxe option with self-catering facilites, pay TV and a spa bath.

We have recently swapped to a new a la carte menu offering a greater variety of good value meals from home-made soups and pizza through to eye fillet steak. This change was made to reflect customer expectations for more variety in choice and price. We have also opened our own onsite bakery and serve our own homemade breads.
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Bega, Australia
2 reviews
Reviewed July 28, 2010

The drive up was an experience in itself with great views over the western valley.
On our arrival the staff were friendly and helpful and we were very impressed with our accommodation in the 1 bedroom mountain view villa. It was a bugger we came up in the winter because it was too cold to use the spa on the balcony.

We had dinner at the restaurant both nights we stayed and we couldn't fault the food or the friendly service.

The activities we did during the day like the segway tour was great fun and the tour guide was informative and friendly. We also took some short walks through the rainforest and treetop walk which were good.

On our last day we booked a massage in the day spa and a flying fox activity which we booked in the wrong order. So after getting pampered in the day spa , which was amazing, and being extremely relaxed we ventured down to the 180m long flying fox.

We had a fantastic weekend and would recommend the place to anyone.

  • Stayed July 2010, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Shaun85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toowoomba, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 18, 2010

From start to finish our stay at O'Reilly's was a waste of money! The front office crew had no idea whats heads and tails and the management seem to be more into thier coffee breaks than assissting their own staff when needed, "very poor" before we even got to our room we stopped into the cafe only to witness a manager yelling at a young staff member at the top of his lungs with the place filled with customers. "Unprofessional." While waiting in this cafe you must have to be someone of importance to get served as we stood around for what seemed like 15-20mins just to get some milk and soft drink, We couldn't wait any longer so we put the stuff back unlike some people who just got fed up and walked out with the items. We got to our rooms and found it really run down and in need of a re-furbishment and steam clean. If you stay at this place be aware that the money you spend on the rooms is not worth it and the resturant is over priced and takes as long time for your measl to come out. The O'Reilly's ancestors they must be turning in their grave. This is not the same place I came to as a child it is now just a money hungry greedy place who do not care about their guests or customers. DONT WASTE YOUR MONEY I WILL NOT BE RETURNING!!!

  • Stayed July 2010, traveled with family
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Helpful?
3 Thank kenno_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OReillys_Retreat, Public Relations Manager at O'Reilly's Rainforest Retreat, Mountain Villas and Lost World Spa, responded to this review, July 22, 2010
Naturally, this review causes us great concern. We are sorry on those occasions when guests’ expectations and our high standards of service are not met. The vast majority of our guests have a positive experience at O’Reilly’s and the comments in our guestbooks and feedback forms bear this out. We do invite guests to make their concerns known to management as soon as they arise and usually things are put right without fuss. Rooms can always be changed if we have alternative accommodation available. Unfortunately, this reviewer didn’t make any of these concerns known during their stay with us.

We are disappointed that this visitor was not given the warm welcome which is such a tradition of O’Reilly’s and we are looking into this, though it is difficult for us to identify the reception staff concerned without the guest’s name or dates of the visit.

We are investigating the complaint regarding the manager who was shouting because it is our policy that our staff are treated with respect and dignity at all times. We have spoken with café staff, however, no-one has any recollection of such an incident and our café manager is female.

There are occasions when our takeaway becomes busy and extra staff are rostered for these periods but it’s not always possible to anticipate the arrival of unscheduled coach parties and large numbers of visitors who are not guests at O’Reilly’s. We believe this reviewer experienced such an influx if their waiting time at the counter was more than a few minutes. We are aware of this situation and are fast-tracking plans to deal with this. The alternative – closing the resort to day visitors and restricting the use of our beautiful location to paying guests only – is not in the O’Reilly tradition of offering a warm welcome to all visitors to the plateau.
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Additional Information about O'Reilly's Rainforest Retreat, Mountain Villas and Lost World Spa

Property: O'Reilly's Rainforest Retreat, Mountain Villas and Lost World Spa
Address: Lamington National Park Road, Canungra, Queensland 4275, Australia
Location: Australia > Queensland > Brisbane Region > Scenic Rim > Canungra
Amenities:
Bar / Lounge Beverage Selection Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Specialty Lodging in Canungra
Price Range (Based on Average Rates): $
Hotel Class:4 star — O'Reilly's Rainforest Retreat, Mountain Villas and Lost World Spa 4*
Number of rooms: 114
Official Description (provided by the hotel):
Explore World Heritage-listed Lamington National Park from the best and only vantage point on Green Mountain - at O’Reilly’s Rainforest Retreat - operated by passionate by third generation O’Reilly family members whose ancestors pioneered eco tourism in Australia in 1926. Choose to stay in a cosy Rainforest Retreat guest room with expansive views overlooking the western McPherson Range or one of 48 self-contained and architecturally designed modern Villas perched unobtrusively onto the sloping hillside. Get amongst the daily activities of guided bird walks, animal shows and the famed Tree Top Walk and treehouse climb to viewing platforms above. Plus, test your skills on an off road two-wheeled Segway tour through creek crossings to Morans Falls, or bliss out in the Lost World Day Spa. Dine in the casual treehouse bar on homemade pizzas or opt for the rustic dining room with a gourmet a la carte menu including matching wines from the Canungra Valley Vineyards down the road. Order a packed lunch or picnic hamper and set off to one of 500 waterfalls via 160 kilometres of nature trails. ... more   less 
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Also Known As:
o`Reilly`s Rainforest Retreat, Mountain Villas And Lost World Hotel Canungra
O'Reilly's Rainforest Retreat, Mountain Villas And Lost World Spa Australia/Canungra, Queensland

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