poorly managed hotel and resort. I asked for the name and email of the General Manager, wait for 3 days, they said they don't even know who the GM is. Its definitely not a kids friendly hotel with confusing mountain policies that their staff don't even know what they are doing. They didn't allow us taking our 2.5 yr old kids taking chairlift for the beginner slope (even the kids have valid child ski pass), subsequently making us walk all the way to the magic carpet area, with our kids, in the freezing weather with all the gears, and it was actually not in operation. They made us and the 2.5 yr old kids stand in the snow for another hour to work out their policy (see photo).
When a hotel label itself as kids friendly hotel but its actually not, it really frustrates people. We wasted our holiday with this hotel/resort.More
- Free Wifi
- Free parking