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“Pretty good overall, but not perfect”

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Hilton Odawara Resort & Spa
Ranked #1 of 18 Hotels / Ryokan in Odawara
Certificate of Excellence
Sidney, Canada
Level 6 Contributor
109 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Pretty good overall, but not perfect”
Reviewed March 25, 2012

We generally enjoyed our 2 night stay at the Hilton Odawara. It is a very nice hotel with great views and facilities and friendly staff. The public areas area all spacious and upscale. We appreciated the on-site store for snacks and wine and we made good use of the onsen (hot spring baths). Particularly valuable were the coin-operated washing machines and dryers. Any hotel that has those gets extra points in our opinion. Everything in our room - 415 - was in good condition, although it was a small room - more business hotel size than resort hotel size.
We took the Shinkansen (bullet train) to Odawara Station, so used the hotel shuttle bus from there. The shuttle bus only runs hourly, so timing is important. If we had missed it, it would have been an expensive taxi ride, because the hotel is quite far from the city, about a 20 minute drive, farther than we had expected. Get the shuttle schedule from the hotel's website in advance.
We only used the dining room for our breakfasts, and that is where one negative issue arose. We were startled to see that alcohol is served even then. The first morning we saw some guests drinking beer and the 2nd morning it was wine. We were watching the waitress serving the wine because it seemed such a strange thing for breakfast time. However, that was the guests' choice ... so be it. After pouring the wine, the waitress started to put the cap back on the bottle but it flew out of her hand and bounced and rolled across the floor. She chased after it, picked it up and put it right back on the bottle! Is this how the Food and Beverage Department routinely handles food and beverages? Don't they know anything about food safety? Is there no staff training in the safe handling of food and beverages? It made us glad we were checking out that day and would not have to be in their dining room again.
Only one problem, but it was a biggie. If it hadn't been for the contaminated wine bottle, we would have been giving this hotel a higher rating.

Room Tip: Ask for a room on a high floor so you'll be looking out over (not through) the wedding chapel.
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank josensei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Odawara Resort & Spa, responded to this review, March 27, 2012
Dear Guest,

Greetings from Hilton Odawara Resort & Spa.

Thank you for staying at the Hilton Odawara Resort & Spa last week and my sincere appreciation to your comments on the Trip Advisor. We take your comments very seriously, I discussed with F&B manager and strongly insisted to review our food safety/hygiene. We will improve the quality as well as all service staff will receive adequate Beverage huddles training to ensure providing the consistent quality of services. Needless to say, I will personally involve in regular Food safe training and oversee how improvements conducted.
Since your satisfaction is extremely important to us, we all are committed the best quality of service and products along with the Hilton Hospitality.

Again, I sincerely apologize for the poor quality of service and any unpleasant moments you had during your stay.

We look forward to welcoming you again in near future.

Sincerely,

General Manager
Hilton Odawara Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
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English first
Kamakura, Japan
Level 4 Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 21, 2012

This is one of my favourite hotels.
I live close-by, but we still try to visit once a year.
We were just there this past weekend with friends and had another amazing stay.

Pros:
Location (every room has an ocean view)
Bade is great for the kids.
Every room has an ocean view.
Lots to do (massage, golf practice, swimming, bowling, hiking courses, etc.)
Every room has an ocean view.

Cons:
Location (a little far from any type of shopping (stock up on snacks/beverages before getting on the shuttle bus).
I believe dinner may be mandatory and starts at 5000 yen (plus drinks).
Kid's activities are a little pricey.


All you diamonds out there should ask for an upgrade to any one of the "13s" (513,613,713 etc.) - biggest rooms in the hotel. My friends (diamond) were in 706 which was also quite nice. We were in 503 which has 2 single beds...more than enough as there is so much more to do outside the room!
It really is a nice spot.
I am picky and wouldn't keep going back if it wasn't.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlexInJapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Odawara Resort & Spa, responded to this review, February 26, 2012
Greetings from Hilton Odawara Resort & Spa.

Thank you for staying at Hilton Odawara Resort & Spa, and we appreciate your warm comments on our guest questionnaire. We are very pleased to hear that you were satisfied with your overall stay with us and exceeded your expectations. I will certainly share your warm comments with our team members.

We will continue our best efforts to provide the best service for the guests and look forward to welcoming you again in near future.

Yours sincerely,

Hilton Odawara Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 9, 2012

The 11th floor of this property is assigned to Deluxe room category and therefore it has to be better than the lower category rooms floor.
But if you have a chance to stay at this hotel, please visit 11th floor !
How miserable the corridor looks!
A lot of stain on the wall paper ! Litterally everywhere ! It looks almost like design but it is stain. How many years they are there without being controlled properly.
In addition, furniture in my room also has a lot of stain and I feel strange smell in the room.
What is that ?
It is really a shame that this Hilton (now owned by Hilton World Wide ? after Odawara City ) exists in Japan.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trustfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, Hilton Odawara Resort & Spa at Hilton Odawara Resort & Spa, responded to this review, January 16, 2012
Dear Guest,

Thank you for staying at the Hilton Odawara Resort & Spa. We took your comments very seriously and discussed among our managers regarding 11th floor situation. We will take prompt action to clean and check all rooms, corridor and furnitures and will fix it immediately. Since your satisfaction is extremely important to us, we all are commited the best quality of service and products along with the Hilton Hospitality. Again, I sincerely apologize for the poor quality and unpleasant moments you had during your stay at our hotel.

We all look forward to welcoming you again in the future.

Sincerely,

Housekeeping Manager
Hilton Odawara Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midwest
Level 6 Contributor
302 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed November 30, 2011

It was fortunate that I had emailed Mr. Oto, the GM, prior to our arrival. I would have taken the train to Odawara, but Mr. Oto informed me that our arrival day was a national holiday and that the Odawara shuttle would not be operating. He suggested that we take the train to Nebukawa. Knowing that Nebukawa did not have escalators, I asked the hotel to meet us on the train platform to help carry our luggage up the flight of stairs. A very pleasant hotel staff member was waiting for us when we got off the train. Very impressive service!

After checking into our room on the 11th floor, we explored the grounds (the wedding chapel, the walking trail, the tennis courts). We then went to the bade where we frolicked for almost two hours. As we opened the doors to wade from the indoor to the outside area, a gentle rain began to fall. It was so relaxing to soak in the warm water as cold rain droplets fell on my face.

After the bade, we moved on to the onsen (natural hot springs). Then, it was on to the Relaxation Room. There were a group of chairs with soothing music. There were also three chairs with a slight vibration. We never did figure out the purpose of these three chairs. Finally, we moved on to the massage chairs where we got a very vigorous back massage.

We did not try any of the other facilities - karaoke rooms, bowling alley, arcade. Aside for breakfast (quite abundant), we did not have any meals during our one night stay. The hotel provided a complimentary tray of fresh fruit (oranges, asian pear, persimmon, kiwi, banana) and an assortment of desserts (including two very good French macarons). With the water activities and the massage, I got very sleepy and never got around to dinner.

That night the wind howled and woke us up. I thought we were in the middle of a typhoon. Nonetheless, we slept well.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bamboola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Odawara Resort & Spa, responded to this review, December 4, 2011
Thank you for staying at the Hilton Odawara Resort & Spa and very pleased to know that you enjoyed your stay with us.

We appreciate your comments on the Trip Advisor. I will personally pass on your compliment to our service staff. Since your satisfaction is extremely important to us, we all are committed the best quality of service along with the Hilton Hospitality.

I hope that typhoon wind howling didn't disturb your pleasant moments during your stay. We all look forward to welcoming you again in the future.

Sincerely,

Naoki Oto
General Manager
Hilton Odawara Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yokohama, Japan
Level 5 Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 21, 2011

Stayed in a "plus" room which as far as I can tell means a "twin". Small room, Two single beds. Furniture (desk, bedside stand) seems like from the 80's. (only one electrical plug available!!) Nice plasma TV; good size for the small room. CNN bilingual if you can spot the button on the remote. Small Ironing board and cordless iron (nice touch but suppose this is due to lack of electrical plugs). Toothbrush, hair brush, soap shampoo etc. provided. Facilities are very nice (spa, tennis, karaoke, bowling etc.) and underused so no lines while we were there. Two problems. Menu for lunch and dinner is mostly the same in the 1st floor restaurant...with a few different items for dinner (but same fruit, dessert an buffet items). Also, the tissue in the rooms are quarter size so don't stay here if you have allergies. No place to give your nose a good blow! (i suffered for two days) Or bring your own box of tissue, maybe that would be best....

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TNJP_Explorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Odawara Resort & Spa, responded to this review, November 24, 2011
Thank you for staying at Hilton Odawara Resort & Spa.

I would like to express my sincere appreciation to your guest comment and thank you for giving me the opportunity to understand the critical situation in our level of food quality and variety.

Taking your comments very seriously, I will review and improve our service level.

Since your satisfaction is important to us, we are committed the best quality of service along with the Hilton Hospitality. We look forward to welcoming you again in near future.

Sincerely,

Naoki Oto
General Manager
Hilton Odawara Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 21, 2011

Great resort which offers a lots of activities: spa, pool, tennis, bowling and more. My kids love it.
Rooms are nice, standard a bit small though, the deluxe offers much more space.
Beside food is always good. The buffet restaurant serves very good food from breakfast to dinner. Lunch and all you can drink plan are very good value for money. Seats were much better before.

Only downside, it’s quite pricey.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TripodJF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Odawara Resort & Spa, responded to this review, November 24, 2011
Thank you for staying at the Hilton Odawara Resort &Spa.

I would like to express my sincere appreciation to your very valuable comment. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments with our team members.

We will promise that we continue making the best efforts to provide the Hilton hospitality. We look forward to welcoming you again in near future.

Sincerely,

Naoki Oto
General Manager
Hilton Odawara Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Spring, MD
Level 4 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 16, 2011

This is a great hotel if you plan on getting away from it all - i.e., aim for relaxation, spa, and just beautiful scenary. The staff is very helpful and there is a fully equipped gym. You don't want to miss the onsen on the 2nd floor (hot and cold water), very relaxing, also the various pools and sauna on the first floor. just don't walk with your Yukata on the first floor, someone is going to tell you to skaddadle up. The food in the resturant is very expensive (hamburger with some fries and a Japanese pickle cost me over $25), you may want to take the shuttle to Odawara and explore for better choices there.

I checked into this hotel around 4:00 PM so the ceremics class was already closed. If you are planing to stay in this hotel and like creating something you may want to come a bit earlier and make a plate with the guidance of a local artist. It will take a few weeks to dry and then they will ship it to you. You can use the computers in the library for emailing and such.

The view of the ocean from this hotel is great, the grounds are immaculate. there are many trails through the gardens but unfiortunately I came a few days after the earthquake and we were not allowed into the trails because of possible structural damage. Take a walk from the hotel down to the city - very peaceful. Highly recommand!

  • Stayed March 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zlahat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_ec_TYOHI, General Manager at Hilton Odawara Resort & Spa, responded to this review, October 24, 2011
Dear Guest,

I would like to express my sincere appreciation that you stayed at the Hilton Odawara Resort & Spa and took time to send us a warm comment through Tripadvisor.
Unfortunately, we had to close walking trails for safety reason during your stay, it is now fully open for mountain walking trails so please visit us again in near future. Also I will discuss with our operation manager regarding the quality and consistency in foods offered to the guests. Since your satisfaction is extremely important to us, we all are committed the best quality of service and products along with the Hilton Hospitality.

We look forward to welcoming you again in near future.

Naoki Oto
General Manager
Hilton Odawara Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Odawara Resort & Spa

Property: Hilton Odawara Resort & Spa
Address: 583-1 Nebukawa, Odawara 250-0024, Kanagawa Prefecture
Phone Number:
Location: Japan > Kanto > Kanagawa Prefecture > Odawara
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 18 Hotels / Ryokan in Odawara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Odawara Resort & Spa 4*
Number of rooms: 172
Official Description (provided by the hotel):
Travel to the Hilton Odawara Resort & Spa, just 60 miles west of Tokyo, in the Hakone mountain's foothills. It's just 30 minutes by train to Tokyo's business district and 90 minutes by car to Haneda Tokyo airport. Courtesy transport runs weekdays to Odawara train station and shops, 2.5 miles away. ... more   less 
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Also Known As:
Hilton Odawara Hotel Odawara
Hilton Odawara Resort And Spa
Odawara Hilton

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