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“Good old Kagaya”
3 of 5 bubbles Review of Kagaya

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Kagaya
Ranked #2 of 44 Hotels / Ryokan in Nanao
Singapore, Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good old Kagaya”
3 of 5 bubbles Reviewed February 19, 2014

We had a suite with an in-house onsen, but the water was so hot that we had no way to enjoy it. one can literally cook egg in the water. so we had to use wooden pail to remove water from the bath tub while my wife tried to fill up with tap water from the bathroom. its a joke for the price that we paid for it. Personalised in-room service is ok and certainly made us felt very good. Food is average.

Room Tip: don't go for private onsen!!
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank merlion1819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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474 reviews from our community

Traveler rating
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    25
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239
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Redding, Connecticut, USA
Level Contributor
490 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 bubbles Reviewed June 17, 2013 via mobile

Kagaya is such a unique place. Very few westerners go here, it is an authentic Onsen resort with riokan style rooms. If sleeping on a futon is not your style, skip it, but if you want an amazing hot spring resort and some great entertainment and loads of fun, not to mention the personal room attendants, check it out. Expensive, yes... But you don't get to be number one cheaply.

Stayed June 2013, traveled with family
Helpful?
1 Thank yecats59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed June 11, 2013

Being treated like royalty is something anyone can enjoy... for a price. The service at Kagaya does not stop. My colleagues and I were treated by the Governor of Ishikawa to a stay at this hotel. It really should not be categorized as a B&B but as a full service hotel. It is more of a modern ryokan where meals are included as well as visits to the onsen. The rooms are ryokan (traditional Japanese) style with tatami mats and futons for bedding. Yukata are ready for the visitors upon arrival. There is also a turn down service.
We enjoyed private dining with a 15 course meal. The food was Japanese fare ranging from abalone and jerked sea cucumber to shyabu-shyabu and grilled fish. It was served in abundance. We were also serenaded. Our glasses were never empty.
Rooms are served by attendands that followed us, not close enough to annoy, while walking anywhere in the hotel. When I stepped out of my room, there was the room atttendant, dressed in a kimono and ready to serve. The room attendants even followed us to an island where they carried our belongings while we participated in a local kiriko festival. The onsen at the hotel is also very nice and has several separate pools segregated for men and women.
Be prepared to spend a lot of money for the best rated service in Japan for many, many years!

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigGunNate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
414 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

The public areas of the Kagaya are glitzy and modern, but the rooms are traditional ryokan style. Leave your shoes at the door. The room attendant fits you for a yukata upon arrival, and that is what you wear when you are inside the hotel. The rooms are traditional, with futons for sleeping on the floor, and only one low table and chairs, designed for in-room dining. The bathroom is modern, with a separate shower and very deep tub, and a toilet with all the usual buttons. Our room overlooked the Sea of Japan. The public areas contain many shops on the first floor. Various shows are offered at night.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RebelVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pebble Beach, California
Level Contributor
127 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
2 of 5 bubbles Reviewed February 15, 2013

Rooms are very tired , even shabby , a surprise for 700 + per night for a couple .

We had heard this was the 1# Onsen ryokan in japan, and made a special trip there from Tokyo

Saw three increasingly depressing rooms filled with shabby western furniture, and one attached
Tatami room , peeling paper , rust stains, and a general air of decline .FAR
The level of asaba, horai, hiiragiya or even gion hatanaka.

Service seems to be excellent but couldn't hold use into such Lou's rooms,luckily as a veteran
Japan traveller, turned around, spent a huge wad on a taxi to wajima, where a fabulous little inn exists....

Room Tip: Check into other options
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank laoban173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed May 27, 2012

Kagaya is famous for its service, and i think it's not over-rated. hotel itself isn't so value for money, but the service is REALLY GOOD!
not much to see in the neighborhood or the area, and the transportation to Nanao isn't so easy either.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank morefrequentflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamano, マネージャー at Kagaya, responded to this review, June 4, 2012
Thank you for staying with us and taking your time for making the comment.
Glad to hear you rated our service 'GOOD'.

Although we try our best to make your stay more comfortable, it does not mean
to meet your expectation. So your comment leads us to the points we need to improve
in terms of quality of service.
We continue to keep our service level as high as possible.

Next time you visit to Japan, hope you come back to see us again.

Again, we thank you for your visit.


Hiro Amano
Overseas Marketing Manager
Kagaya Hotels, co.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, New Hampshire
Level Contributor
605 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 315 helpful votes
5 of 5 bubbles Reviewed October 31, 2011

You are greeted by a line of women dressed in kimono, taken to your room by one and fitted out with a Yukata that you can wear throughout your stay. The lady that takes you to your room becomes your room attendant and is the one that fits you with your Yukata and shows you how to wear it. She also serves you tea and a sweet. Your room is like a small apartment where the floors are tatami mats throughout. The living room has a low table where you sit on cushions. There is a separate dining area if you choose to dine in your room where you sit on the floor with your legs in a lower separate section. You can choose to sleep in a western style bed or on a traditional futon. The shower has a deep tub and a shower area that is Japanese style.

A visit to the Onsen, a separate floor separate for ladies and gents, is a must...no swim suits here....you must shower before getting in the onsen and you can do so either Japanese style or Western.

Some may get the feel that this experience might be reminiscent of Las Vegas without the gambling. There are 2 complimentary shows in the evening that change from time to time. While we were there we had a drumming show and a performance by a guitar player and singer grom Paraguay. Each of these shows is only 15 minutes, but well worth it.

An evening meal and breakfast was included for our group so I can't comment on cost of either meal. I can say that both meals were outstanding and were served by women dressed in kimono.

On departure your room attendant comes to your room and helps with your luggage.

A really great experience! Our room was 1117 that had a view of mountains and looked out over the sea.

  • Stayed October 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fudgbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kagaya

Property: Kagaya
Address: 80 Yo Wakuramachi | Nanao city, Nanao 926-0192, Ishikawa Prefecture
Location: Japan > Chubu > Ishikawa Prefecture > Nanao
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 44 Hotels / Ryokan in Nanao
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Kagaya 4.5*
Number of rooms: 232
Official Description (provided by the hotel):
At Kagaya hotel, all the elegance and beauty of Japan surronds you. The lovely indoor and outdoor gardens offer tranquility all year round.The hotel is graced with a multi-million dollar collection of traditional Japanese artwork. Nothing can compare with the serene beauty of the view overlooking Nanao bay, a masterpiece in itself. The Kagaya provides you with an opportunity to relax and experience the best of Japan. ... more   less 
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Also Known As:
Kagaya Hotel Nanao
Kagaya Japan/Nanao

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