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“great spot but it can get very busy”

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Premier Inn Manchester Trafford Centre West
Ranked #3 of 16 Hotels in Trafford
Certificate of Excellence
Redcar
Level 5 Contributor
90 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“great spot but it can get very busy”
Reviewed October 10, 2013

stayed with friends whilst attending grand final of rugby league. reception was heaving and a bit chaotic, allocated a double room instead of a twin but it was soon remedied despite some nasty looks from people waiting to check in. good shuttle bus service to old Trafford and back. comfortable and quiet night. breakfast good as usual but hot items could have done with being slightly warmer which was surprising judging by the turnover. will go back but very noticeable that prices are a lot higher than in previous years

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fletch91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, October 13, 2013
Dear fletch91,

Thank you for your review. As it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

We are lucky with the location of the hotel being so close to various ameneties and because of this we can get very busy, im pleased to here that themistake made with regards to the wrong room type was rectified swiftly and that you were able to have a good night sleep. Its also nice to hear that the breakfast was good but I will pass your comments on to the head chef with regards to the temperature.

Again thankyou for taking to the time to write a review about your stay we hope to see you again in the near future.

Hayley Mchugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London, United Kingdom
Level 5 Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed October 8, 2013 via mobile

I've stayed several times, this was actually my least pleasant stay, but was still ok. Pricing is so variable here that it's becoming an issue, Mon was £75, Tue was £104 but no idea why, and staff didn't know either. Positives, most staff very friendly but very strangely, less so on the front desk where the hotel makes their first impression. Restaurant was good, well priced, nice offers, very good staff. Negatives, a whole two sockets, a big problem for me, very hot room, with only a fan in the room (that's one socket gone), can't have direct dial in except through an 0871 numbers, wifi so poor I got a refund, staff asked "do you want breakfast or not" as I checked in, and I heard this repeated to others, and it was said in a very impatient manner. In room tv now quite dated and small, feels a bit like the Ryan air of hotels too many chargeable extras. Not sure I will be back despite the positives as there is a lot of competition, and the welcome was off putting.

Stayed October 2013, traveled on business
Helpful?
Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, October 13, 2013
Dear Mike F,

Thank you for your review. As it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

Its disappointing to hear that not all of our team members were friendly towards you, the team pride their selfs on our customer care, I have spoken to our reception team leader who will look into check in process and the people who dealt with you. Reading through your review I can see that you have stayed with us before and are used to the high standard in which we normally deliver. I hope this experience hasnt damaged Premier Inns reputation with you and that you still use Premier Inns.

Again thankyou for taking to the time to write a review about your stay

Hayley Mchugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 8, 2013

Just off the motorway and easy to find, plenty of parking. Hubby and pal went to see Manchester United play at Old Trafford, the hotel provides a great shuttle service there and back for £5.00 return, well worth it!
Rooms were clean and spacious, breakfast was excellent and staff were all super friendly. Just a short walk to the fantasticTrafford Shopping Mall where you are spoiled for choice with regards for shopping and places to eat, great fun for kids too.
Definitely have no hesitation in recommending the hotel, returning very soon!

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, October 13, 2013
Dear Leslie S,

Thank you for your review. As it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

Thankyou for such a great review, the team at Trafford Centre West work hard to ensure all our guests are looked after, and we are lucky with our location with so many popular ameneties nearby.

Again thankyou for taking to the time to write a review about your stay and we hope to see you again in the near future.

Hayley Mchugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin
Level 4 Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 8, 2013

stayed at this hotel as i was working in event city and it was within walking distance.The hotel itself is great and the staff where extremely helpful.good bar and food selection and the standard of food has improved from last visit.great location for shopping and old trafford.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pabk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, October 13, 2013
dear pabk,

Thank you for your review. As it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

Im pleased to hear you found the standards in our restaurant has improved as the team are constantly aiming to raise the standard through out the hotel.

Again thankyou for taking to the time to write a review about your stay and we hope to see you again in the near future.

Hayley Mchugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Level 4 Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 7, 2013

I was visiting Event City and found I had a choice of four Premier Inns. I booked Trafford Centre West purely on the photo looking like nicest hotel. Subsequently seeing the other three, I think we made the right choice. Really easy to find, plenty of parking, big hotel with excellent bar and public areas.

Room was the usual Premier Inn style (if it aint' broke) which I have come to expect and this one didn't disappoint.

There is a great bar (open until 3am) and the restaurant is on-site, football was shown, so this was great for my other half.

Trafford centre was walking distance, and although could walk to Event City- is a bit complicated if you have luggage as there is a main road to cross. Free parking at both though, so may as well drive.

Only had one problem which was that the whole hotel was evacuated at 6am as some inconsiderate guest was smoking in their room. The team didn't really keep any order, and there were no clear instructions. I suspect they needed crisis/emergency handling training as no one seemed to know what was going on. We were out in the cold for approx. 30 mins, and were relieved that there wasn't a real fire. Some guests had asked for refund under the "good night guarantee" policy, but it appears that this was excluded- even though it was a false alarm, so we were in car park in PJ's unnecessarily. We didn't even attempt to claim refund.

I always feel that they could be a bit more generous with free Wi-Fi, but its not a deal breaker for me.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kerrieb86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, October 9, 2013
Dear kerrieb68,

Thank you for your review. As it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

Im pleased to hear that you as a regular user of Premier Inns found our hotel to be of the same high standard as our fellow hotels. Im sorry that the fire alarm was sounded through the course of your stay and I hope it didn't put too much of a dampner on your visit. May also re-assure you that our nights team receive regular training with regards to fire evacuation.

Again thank you for your review and we hope to see you again in the near future.

Hayley McHugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 7, 2013

Me and a group of friends stayed over as we were heading into Manchester on a night out and shopping at the Trafford Centre the next day. It was easy to get to just, off the motorway, and check in was quick and easy. The room was as you would expect with a Premier Inn, basic but clean, and perfect for a short stay. Bed was very comfortable. Will be staying here again in the near future!!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, October 9, 2013
Dear Chris W,

Thank you for your review. As it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

I'm pleased to here that you enjoyed your stay with us and that you found the bed comfortable

Again thank you for your review and we hope to see you again in the near future.

Hayley McHugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeovil
Level 6 Contributor
118 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed October 7, 2013

We stayed here for 2 nights, it was one of the nicest looking premier inns we've stayed in. We only ever stay in them for convenience of location and this is in a great location for the Chill Factor, American golf driving range and the Trafford Centre. Its quite a nice looking place with plenty of parking, good size rooms, terrible bathroom as the basin was in the main bedroom but its never going to be perfect.

The food is OK, its a self service buffet arrangement and is adequate. The staff were friendly and most importantly it was all nice and clean. We would stay again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, October 9, 2013
Dear MelissaCurley,

Thank you for your review. As it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants.

I agree with you with regards to our location as we consider ourselves fortunate with so many great amenities on our door step. I was sorry to see that the bathroom arrangement wasn't to your liking, it is a little unusual that the sinks are in the bedrooms.

But again thank you for your review and we hope to see you again in the near future.

Hayley McHugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Manchester Trafford Centre West

Property: Premier Inn Manchester Trafford Centre West
Address: Old Park Lane, Trafford M17 8PG, England
Location: United Kingdom > England > Greater Manchester > Trafford
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant
Hotel Style:
#1 Romantic Hotel in Trafford
#2 Business Hotel in Trafford
#2 Family Hotel in Trafford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Manchester Trafford Centre West 3*
Number of rooms: 234
Official Description (provided by the hotel):
An architecturally stunning hotel situated just off the M60, Junction 10. The hotel has 234 newly refurbished bedrooms, a stylish intergral bar and restaurant and six spacious conference rooms. We also have ample complimentary parking facilities. Premier Inn Manchester Trafford Centre West is located at the heart of Trafford Quays Leisure Village which includes some of the countries most exciting atractions and leisure activities. The proximity to both motorway and public transport links makes the hotel the ideal location for both business and leisure guests. ... more   less 
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Also Known As:
Premier Inn Manchester Trafford Centre West Hotel Trafford
Premier Inn Manchester Trafford Centre West Greater Manchester

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