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“Pity about the heat”

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Premier Inn Manchester Trafford Centre West
Ranked #3 of 16 Hotels in Trafford
Certificate of Excellence
Leamington Spa, United Kingdom
Level 6 Contributor
208 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Pity about the heat”
Reviewed September 4, 2012

This has got to be the biggest Premier Inn we've even stayed in. Usual premier inn value (assuming you book a long way in advance), decent priced breakfast, especially if you have kids. Rooms are a little different than usual PI fare: more interesting shape (this was built as a Tulip Inn).
But our stay was spoilt by the room being just too hot! There is a total lack of ventilation in the room and on a warm night it's too hot to sleep. This seems to be a very common problem in UK hotels, but the answer is easy: MAKE IT POSSIBLE TO OPEN THE WINDOW! Obviously this is a common complaint as the room did have in it a desk fan which did its best to move the hot air around the room.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robwks7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, September 8, 2012
Dear RobLeamingtonSpa_UK,

Thank you very much for taking the time to review your recent stay with us. I am glad that overall you seemed to enjoy your stay, but very sorry that the heat ruined your visit.

I appreciate that it may be a little frustrating not to be able to open the window fully. However, this was a big decision made by Premier Inn (and followed by many other hotel chains) a number of years ago to ensure the safety of our guests, in particular children. Whilst we do allow the full opening of our windows, we do try to make our rooms as comfortable as possible at times of warm weather e.g. providing fans, leaving windows open, but I am sorry that this was not sufficient on this occasion.

I do hope that this will not deter you from staying with us again. If you do choose to come back, one tip I can give is that rooms on our lower floors do tend to be a little cooler. If you speak to our reception team, they will be more than happy to allocate one of these rooms wherever possible. Reception are also there to provide extra sheets to use instead of duvets, or provide extra fans.

As way of apologising, I would really like to refund you under the terms of Premier Inn's Good Night Guarantee. I would therefore appreciate it if you could let me know you reservation details and I will arrange that for you.

I look forward to hearing from you soon.

Kind Regards

Hayley McHugh
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Birmingham, United Kingdom
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 4, 2012

We stayed here when we came to watch a football match and it was also a perfect place to stay for the Trafford Centre. They provided the transport for the match there and back which was ideal and we didn't have to hang around for a taxi. The hotel was very clean and comfortable and the room was clean and comfortable as the Premier Inn always is. The Trafford Centre is just over the road and is perfect. The ski centre is walking distance round the corner. All in all a great place.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, September 8, 2012
Dear Lisa W,

Thanks very much for taking the time to review your recent stay with us. I am really glad that you enjoyed it, and hope you got a good result in the football!

It means a great deal to the team when they receive such positive feedback, and I really love to share comments such as yours with them.

I hope that you will choose to come back soon.

Kind Regards

Hayley McHugh
Operations Manager
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Paisley, United Kingdom
2 reviews
Reviewed September 4, 2012

We stayed in this hotel and found that it was fantastic. the room was spotless, the service was second to none compared to some hotels which we have used in the past. the location is ideal for a spot of shopping, visiting Manchester or catching a game at Old Trafford. The staff couldn't do anymore for you. Defo come back again!!!!!

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, September 8, 2012
Dear Chris W,

Thank you so much for leaving such great feedback about your recent visit. It sounds like you really enjoyed your time with us which is fantastic to hear.

I am particularly pleased that you found our staff very friendly & helpful. Please be assured that this feedback will be shared with all the team.

Hopefully you will come back to stay with us again soon.

Kind Regards

Hayley McHugh

Operations Manager
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Abergavenny, United Kingdom
Level 4 Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 3, 2012

Stayed here on business. The rooms are basic but very comfortable and reflect the price.

The staff are fantastic, everyone with a bright smile no matter what the time of day.

The restaurant offers good comfort food but doesn't have anything particularly exotic on offer, however the meal deals offer great value.

The breakfast was excellent, loads on offer and very very well cooked. In fact I would say its the best breakfast I have had in a hotel for a very long time.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, September 8, 2012
Dear Micky_De-Finn_007,

Thank you very much for taking the time to review your recent stay. It is great to hear that you enjoyed your time with us. I am particularly pleased that you found our staff always smiling, and found your breakfast tasty.

I will ensure that your kind words are shared with all the team who work hard to maintain the highest of standards.

Hopefully we will see you again soon.

Kind Regards

Hayley McHugh
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Level 1 Contributor
3 reviews
Reviewed September 3, 2012

This is one of the best hotels we have stayed in. The rooms were lovely and very clean. You got a choice of pillows and the beds were comfy. We stayed here when we had a mini break to visit The Night Garden Live and the Lego Discovery Centre both at the Trafford Centre. There was a large car park with plenty of disabled facilities. We walked over to theTrafford Centre which took 10 minutes. The ideal thing was its proximity to the trafford centre. When my husband took my son back to the hotel I could still wander around the shops as they were open until 10am. There were vending machines in the lobby with drinks, sweets and ice creams. The breakfast had everything you could possibly want. Overall I would definately return.

Room Tip: Wifi was available at this hotel and free for the first 30 minutes. The hotel staff also gave us a...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, September 8, 2012
Dear Joanne W,

Thank you so much for taking the time to tell us about your recent stay.

I am so pleased that you enjoyed your time at the hotel, and exploring the Trafford Centre and surroundings. t is great when we get positive feedback such as yours that we can share with the team.

Thanks once again, and I do hope that we will be able to welcome you back soon.

Kind Regards

Hayley McHugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrow-in-Furness, United Kingdom
Level 6 Contributor
130 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 31, 2012

Stayed here for one night to go to Chill Factore and shopping at the Trafford Centre. Location is excellent, right off the motorway, next to Chill factore and over the road from the Trafford Centre. Hotel is very similar to other Premier Inns, all rooms have similar coloured decor, tea & coffee making facilities, TV with a number of freeview channels, choice of pillows for the bed. the only difference is with the bath (shower room), the washbasin is outside of the bathroom and our bathroom just had a walk-in shower rather than a bath, but not a problem for us. the room seemed slightly larger than some other Premier Inns. We didn't eat at the on site restaurant, however the menu had a lot of choice and the restaurant area looked nice. The bar is right next to the reception and there was a number of tables and chairs around the reception and bar area. We had a drink there in the evening, which was nice and better than sitting in the restaurant area. Drinks are a liitle on the expensive side, but no more expensive than other Premier Inn restaurants. Staff were all very pleaseant and welcoming. Also in the reception area was a Ben and Jerry's Ice cream vending machine and a food (sweets, crisps etc) vending machine. Outside of the hotel is a large free car park. To get to the Chill Factore and Trafford Centre you can either take the car or even walk, there's pavements and lights to cross at. Overall our stay at the Premier Inn was excellent and we will be going back. One tip is to book in advance and pay when you book, I managed to get the room on a Saturday night during the school summer holidays for £44, and we've even managed in the past to get this hotel for £29 per night.

Room Tip: Not all rooms have baths, some just have a shower room, so make sure you request which you want.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatS_2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, September 8, 2012
Dear KatS_2011,

I would like to thank you for taking the time to review your recent stay. Your comments are really lovely to hear, and share with the team who work hard every day to provide the highest possible standards.

We hope to be able to welcome you back here again very soon.

Kind Regards

Hayley McHugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham UK
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 30, 2012

We travelled to Manchester with our toddler to see "In the Night Garden Live" at the Trafford Centre and found this hotel to be an excellent base. It was clean, spacious and very close to the centre (approx 5 mins walk from door to door, although roads very busy, plenty of pedestrian crossings.) Breakfast was delicious. Quick and easy check in and out. Large car park. Would very much recommend this hotel and plan to stay there again. We also walked round the back to the Chill Factore and had a lovely drink watching the skiers/snowboarders and there was plenty of restaurants and bars to pass an evening if you tired of the shopping.

Room Tip: We stayed at the back of the hotel, was quiet and slept very well
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuzyWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley M, Manager at Premier Inn Manchester Trafford Centre West, responded to this review, September 8, 2012
Dear Suzy WM,

Thanks very much for your fantastic review. It is brilliant to hear that you enjoyed your time with us, and exploring the Trafford area.

I will make sure that all our team get to see your kind comments. They all work very hard and it is lovely to share such great feedback.

I am glad that you are hoping to come back to stay with us. We look forward to being able to welcome you again very soon.

Kind Regards

Hayley McHugh
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Manchester Trafford Centre West

Property: Premier Inn Manchester Trafford Centre West
Address: Old Park Lane, Trafford M17 8PG, England
Location: United Kingdom > England > Greater Manchester > Trafford
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant
Hotel Style:
#1 Romantic Hotel in Trafford
#2 Business Hotel in Trafford
#2 Family Hotel in Trafford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Manchester Trafford Centre West 3*
Number of rooms: 234
Official Description (provided by the hotel):
An architecturally stunning hotel situated just off the M60, Junction 10. The hotel has 234 newly refurbished bedrooms, a stylish intergral bar and restaurant and six spacious conference rooms. We also have ample complimentary parking facilities. Premier Inn Manchester Trafford Centre West is located at the heart of Trafford Quays Leisure Village which includes some of the countries most exciting atractions and leisure activities. The proximity to both motorway and public transport links makes the hotel the ideal location for both business and leisure guests. ... more   less 
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Also Known As:
Premier Inn Manchester Trafford Centre West Hotel Trafford
Premier Inn Manchester Trafford Centre West Greater Manchester

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