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“Booking system needs tweaking” 4 of 5 bubbles
Review of Formby Hall Golf Resort & Spa

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Formby Hall Golf Resort & Spa
Ranked #1 of 1 Hotels in Formby
Liverpool, United Kingdom
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Booking system needs tweaking”
4 of 5 bubbles Reviewed March 22, 2013

On our second visit to Formby Hall in recent months we noticed that a number of conversations around us were about the booking system, so we were not the only ones who felt it needed tweaking. Conversations were about whether it is better to book treatments on the day of arrival or day of departure. Checkout is at 11am. You can book a treatment before your room is ready but this means having to lug your bags around before and after treatments. Not very satisfactory. Otherwise the staff ; food; accommodation and value for money are excellent.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mary b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, April 2, 2013
Dear Mary B,

Thank you for taking the time to post your review online, we appreciate all feedback from our guests. Please accept my apologies that your stay with us was not as relaxing as expected. Our booking system in general is very good, we try to ensure that the spa packages are booked in as effectively as possible. Due to our fantastic special offers there has been great demand for our spa break packages and as such we take great care when booking and confirming the treatments to those guests.

As you can appreciate booking spa break packages takes a high level of care and attention, generally we try to ensure that the treatments are booked on the day of arrival so guests can then have dinner stay overnight and enjoy breakfast the following morning before checking out. Sometimes due to availability or guests preference treatments may be allocated the following day. When booking the treatments the guest is made fully aware of the times available, has them confirmed back to them at the end of the call and then again in an email confirmation.

For guests who's treatments are prior to the bedroom check in time of 3pm or after the check out time of 11am we offer a service to look after their luggage at reception so they do not have to carry it about with them. The confirmation email that we send out does specify that there is not enough storage space over at the Spa so to pack a smaller separate bag of essentials you may require for use in the Spa. I'm sorry that on this occasion this information was not highlighted to you again whilst onsite at the Resort.

I do hope that this information proved helpful in explaining the procedures we have in place, I hope that you will choose to return to the Resort again in the future and of course if you have any issues relating to your booking then please do get in touch with the Sales Office or our Reception team who would be happy to help.

Kind regards
Gemma Adderley
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,736 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (379)
Date | Rating
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English first
Liverpool, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 20, 2013

Stayed one night at this hotel and the service, food, décor and spa were excellent you couldn't fault it!

The staff were so attentive which I have never experienced in another hotel even physically showing me the toilet. Free nibbles in bar with cocktails were excellent and replenished once finished. Food quality was great and good portion sizes.

This hotel treats you like a celebrity even though your not, if only every day I had this sort of treatment.

Room Tip: Ask for a room backing on the garden not the car pak
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ilana8373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, April 2, 2013
Dear Alibaba173,

Thank you for taking the time to post your review onto TA, it’s lovely to hear you had such a great stay at the Resort and our fantastic staff helped to make you feel appreciated. I have forwarded on a copy of your review to the HOD's so they can share your kind comments with their teams, I’m sure they will all be thrilled.

We look forward to welcoming you back again very soon!

Kind regards
Gemma Adderley
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanslope, England
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 18, 2013

First up, we stayed for two nights in mid March on a Dinner Bed and Breakfast package. We also had three rounds of golf thrown in. The room itself was excellent, well presented and quite inviting. One minor maintenance problem was fixed promptly. Overall the accommodation component was very good. Breakfast was also very good with a good selection along with plenty of it. Dinner however was a disaster. On the first night service was awfully slow and the attentiveness of staff was non existent. The food itself was excellent when it finally arrived. The second night was even worse. We waited for 20 minutes after arrival for someone to enquire to our dinner selection and the offer of drinks, then a further 30 minutes for the first course, then another 35 minutes for the main course. There was no interaction by staff during any of these periods. The chef needs to shown what a medium cooked steak is (it ain't cooked with all traces of moisture removed). I thought it better to suffer eating it as I couldn't face another wait for another correctly cooked one. We then decided to head off after waiting another 15 minutes for the bill figuring they'd chase us up seeing we were staying there. The golf course was in pretty good condition even though it had been exposed to a lot of rain. The golf shop staff were very good. So overall three things were great, accommodation, breakfast and the golf. Dinner on both nights were a disaster. Maybe a better option is to do the same overall package but head into either Southport or Liverpool for dinner.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank PaulTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, April 2, 2013
Dear Paul TG,

Thank you for taking the time to post your review, we appreciate all feedback from our guest and use it to help us continually improve the level of service we offer to our guests. Please accept my sincere apologies that the Dining experience during your stay was not of the usual high standard we offer. I have forwarded on a copy of your review to the F&B Manager so he is aware of the issues you experienced and can implement some refresher training with his staff. As you can see from our other reviews the service you experienced during your stay is highly unusual at the Resort. I do hope you will return to stay with us again and experience the Restaurant at its best, we have some great golf based offers planned for Spring so perhaps you could look at those.

I'm glad that on the plus side you found all other areas of the Resort to be enjoyable, the bedrooms and course are both very well maintained by our excellent staff.

Kind regards
Gemma Adderley
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
southport
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed March 18, 2013

My daughter and I treated ourselves to a 24 hour Spa Break at Formby Hall. Enjoyed a relaxing afternoon in the spa making full use of the facilities there and where we both had a fab head, neck and shoulder massage. Then back to our lovely room to get ourselves ready for cocktails and dinner. Menu had plenty of choice and everything we ordered was delicious. Had a really good nights sleep in very comfy beds. The buffet style breakfast was plentiful and hot with plenty of variety. We were sorry to have to check out and return to reality :( People cannot believe it when I tell them the inclusive cost for the break was just £99 - not each but for both of us !! This was my second spa break at this great place and my daughter is already talking about us booking another.

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Sylvia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, March 20, 2013
Thank you so much for taking the time to post your review online, its lovely to hear from one of our repeat guests as it highlights that we are offering a great product which encourages you to return!

I'm so glad that you and your Daughter had a great stay at the Resort and were able to book our Winter Indulgence break. This package was great value for money at 50% off. I have forwarded on a copy of your review to the Team who will be thrilled they helped to make your stay so memorable.

We look forward to seeing you for a 3rd time very soon!

Kind regards
Gemma Adderley
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Runcorn, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 17, 2013

Our son and daughter in law gave us this break. very impressed with the hotel, staff, very friendly and professional. Food was brilliant both in the 19th hole and the restaurant. Spa treatment wonderful, will visit again for sure.

Room Tip: Our room was on the ground floor near the car park, very quiet and did not notice the ac noise too m...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 754Val
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, March 18, 2013
Dear 754Val,

Thank you for taking the time to post your review on to TA and thank you to your Son and Daughter In Law for choosing Formby Hall Golf Resort & Spa - what a lovely Christmas gift to receive.

I'm glad that your break at the Resort was enjoyable so much so that you are planning to return in the future, I have forwarded on a copy of your review to the team at the Resort who will be thrilled they helped to make your stay so memorable.

Kind regards
Gemma Adderley
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

Couldn't fault this Hotel. Beautiful rooms, lovely staff, great food, excellent, quiet location. The spa was great, spotlessly clean gym and pool. The girls loved their beauty treatments, we had just the best time.

We'll be going back that's for sure.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ScouseDiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, March 18, 2013
Dear ScouseDiner,

Thank you so much for your great review, its lovely to hear that you all had such a fantastic time.

We have some great offers planned for Spring so hope to see you back at Formby Hall Golf Resort & Spa very soon.

Kind regards
Gemma Adderley
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

We visited Formby Spa and Golf resort in March. My sisters had bought me a Winter break voucher. We are not golfers and were a bit unsure what awaited us! We need not have worried. From the moment we arrived the welcome was warm. All the staff were friendly and helpful.
Our room was sumptuous, beautifully decorated and furnished. We had a ground floor room with double doors opening on to a lovely view of the lake.
We had evening meal and breakfast. Both were excellent. Staff in the restaurant were attentive and helpful.
We did not try the spa treatments but all the guests who did were VERY enthusiastic about them.
We will certainly go again and try the treatments this time!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stellap2547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FHGRRevenueManager, Revenue Manager at Formby Hall Golf Resort & Spa, responded to this review, March 18, 2013
Thank you for taking the time to post your review online and thank you to your sister for choosing to purchase your gift voucher for Formby Hall Golf Resort & Spa.

I'm glad that your stay with us was so enjoyable and you found both the facilities, food and service to be of such a high standard. From your description you stayed in one of our ground floor Executive rooms which overlook the golf course, these rooms are lovely especially when the weather is nice so you can make the most of the patio area.

I do hope we can welcome you back to the Resort again very soon and I hope you are able to enjoy the spa treatments on your next visit.

Kind regards
Gemma Adderley
Revenue Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Formby Hall Golf Resort & Spa

Property: Formby Hall Golf Resort & Spa
Address: Formby Hall Farm Southport Old Road, Formby L37 0AB, England
Location: United Kingdom > England > Merseyside > Formby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Formby
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Formby Hall Golf Resort & Spa 4*
Number of rooms: 62
Official Description (provided by the hotel):
Set amongst 200 acres of parkland, at the heart of England’s Golf Coast, Formby Hall Golf Resort & Spa offers the definitive 4* golf resort, luxury spa and hotel experience. We have 7 luxury treatment rooms, including 1 triple & 2 doubles, available for massages and treatments such as wraps and facials, manicures and pedicures by Leighton Denny all carried out by our highly trained therapists. The challenging 72-par Old Course boasts an excellent pedigree and is an established venue on the European Challenge Tour, while the 9-hole par three course has been described as the best in the UK. For corporate golf days, visitor golf open days, weekend golf breaks, golf society days, or even a golf lesson at the UK’s first PGA National Residential Golf Academy, Formby Hall is the ideal place to improve your game. So whether you’re a beginner or a seasoned pro, welcome to pure golf heaven. We have a choice of four purpose built air-conditioned rooms to suit any size meeting or conference. All meeting & conference rooms at Formby Hall can be tailor made to suit your exact requirements by our experienced events team. We can also offer support for any secretarial, travel or equipment services you may require.Stunning location, friendly atmosphere - Formby Hall is the ultimate party venue, whatever the occasion. With a choice of chic function suites we can accommodate virtually any size of event. The dance floor and bar provide plenty of room for guests to mingle, while those wanting a quiet moment can step out onto the balcony and enjoy the panoramic views over the golf course and parkland. But it's about much more than just the setting, it's about the service too. Our dedicated event managers will help you plan your special day down to the last detail. ... more   less 
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Also Known As:
Formby Hall Golf Hotel Formby
Formby Hall Golf Resort And Spa
Formby Hall Hotel
Formby Hall Golf Resort & Spa Merseyside

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