We stayed here for 2 nights in September 2010 & we will NEVER go near the place again! When we saw the brochure it looked lovely, a proper country house hotel & we were looking forward to our stay which was meant to be an anniversary treat. However, as we walked through the front door & saw the nasty red patterned carpet, we had a feeling we'd made a mistake & we were right! This is a family run hotel & it shows - they're amateurs & unprofessional. The greeting we received was from a man who told us to "fill the registration form" before disappearing through a door. We were shown to our room which, whilst large, had only a 4'6" bed - it could have taken a superking size easily - it was also uncomfortable. The tea tray had sachets of instant Nescafe coffee, Tetley tea bags and those plastic UHT milk containers - no biscuits. I noticed the bed's valance had been tucked in with the sheets, so pulled it out - I then realized why it was tucked in - it was marked & stained. However, the worst was to come: in the ensuite the extractor fan was full of fluff and dirt; the shower didn't drain away and the trim on the shower was hanging off and covered in mould. The bed was not only just a 4'6" size, but was uncomfortable too. We had dinner on the first night, which was an overpriced and very ordinary experience. The breakfast was equally disappointing - the service, choice and quality of food was not of the standard we were expecting for the price we paid. On the first morning I complained about the filthy extractor fan, the shower not clearing and the mouldy trim. We were out all day, so it gave them the perfect chance to give the ensuite a really good clean. The 3 problems I'd mentioned were sorted, but I'd forgotten to mention the scale buildup on the shower head and the cobwebs - complete with dead flies. Needless to say the scale on the shower head & the cobwebs were still there! We love old buildings and don't mind squeaky floorboards and old metal windows but there is ABSOLUTELY NO EXCUSE FOR LACK OF CLEANLINESS. This beautiful building needs a deep clean and a make over to rid it of the DIY jobs that have been inflicted on it - including the electrical connections to the outside lights on the trees which are protected from the elements by upturned buckets!
- Official Description (provided by the hotel):
- Ancient manor house of mellow Tudor brick and honeyed sandstone in the delightful, intriguing county of Shropshire. Candle-lit dining. ... more less
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- Also Known As:
- Soulton Hall Hotel Wem